Stephen Mackin

I'm trying to understand why appointment times are necessary if they don't get in on time and it takes two hours for an oil change / tire rotation. We drive an hour and fifteen minutes to use Gates se necessary if they don't get in on time and it takes two hours for an oil change / tire rotation. We drive an hour and fifteen minutes to use Gates service. We brought two cars in a half hour apart and each vehicle took two hours. My hope is you will respect your customers time. More

by Scott LaPlace Verified Customer Verified Customer

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Not my best experience with the new guy out front who didn’t ask or tell me I would be texted and wasted an extra 40 min of my time with an incorrect phone number! didn’t ask or tell me I would be texted and wasted an extra 40 min of my time with an incorrect phone number! More

by CAROLLYNNWEBER Verified Customer Verified Customer

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Bien en general, el servicio al cliente ha disminuido su calidad en el último año. Cuando llevé mi coche por un sonido en la dirección me dijeron que estaba todo bien. Tuve que ir tres veces hasta que un té calidad en el último año. Cuando llevé mi coche por un sonido en la dirección me dijeron que estaba todo bien. Tuve que ir tres veces hasta que un técnico me atendiera y me explicara qué era lo que pasaba, realmente muy decepcionante. More

by j3santoscoy Verified Customer Verified Customer

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They looked at my car said would call back the next day, when the part was there the next day. I'm still waiting when the part was there the next day. I'm still waiting More

by waynepate2 Verified Customer Verified Customer

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I have been a Gates Toyota customer since moving to the area over 10 years ago. I love Toyota and all the employees at Gates have been amazing. From customer service, to salesmen, managers and service de area over 10 years ago. I love Toyota and all the employees at Gates have been amazing. From customer service, to salesmen, managers and service department. P.S. this is my 4th Toyota More

by SUNNBUMM0269 Verified Customer Verified Customer

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We’ve done business at Gates for years and fully expect that to continue. They really try to take care of the customer. that to continue. They really try to take care of the customer. More

by mikemmeyer Verified Customer Verified Customer

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Very professional. Stephen was ready upon my arrival for scheduled maintenance. Kept me informed and of timing. Excellent job. Stephen was ready upon my arrival for scheduled maintenance. Kept me informed and of timing. Excellent job. More

by Car Guy B Verified Customer Verified Customer

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Excellent service department. Everyone is courteous, informed and clear. The staff is responsive and helpful. My car is always repaired correctly. I have never had to return for s Everyone is courteous, informed and clear. The staff is responsive and helpful. My car is always repaired correctly. I have never had to return for something missed or done incorrectly. More

by jam1910 Verified Customer Verified Customer

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Every time i come fir either just questions or oil change or service i always get friendly and knowledgeable staff or service i always get friendly and knowledgeable staff More

by BKROWE Verified Customer Verified Customer

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Gates Toyota has always been reasonably accessible and genuinely helpful. I appreciate them for good quality service. genuinely helpful. I appreciate them for good quality service. More

by PJGRABAREK Verified Customer Verified Customer

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