Brian Gardner
Brian Gardner at Gates Toyota

Brian Gardner

Service Consultant

Gates Toyota

640 W Ireland Rd
South Bend, IN 46614

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4.8
255 Reviews

Dealership Experience

16 yrs, 3 mos

4.8

255 Reviews

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255 Reviews of Brian Gardner

May 22, 2026

Dealership Rating
Employee Rating

Gates Toyota has always been reasonably accessible and genuinely helpful. I appreciate them for good quality service. More

by PJGRABAREK
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Stephen Mackin

May 06, 2026

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He was professional, knowledgeable and courteous. An excellent representative fot Gates Toyota. Thats covers it. More

by RICKALEXA49
Service Price Transparency
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Recommend Dealer
Yes

April 10, 2026

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Always a great experience with the crew at Gates their customer service is exceptional. My tires needed replacing and they got the job done quickly and I was back on the road More

by MISHAWAKAMOM20
Service Price Transparency
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Recommend Dealer
Yes

April 02, 2026

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I’ve been a Gates Toyota customer for almost 15 years and am pleased to provide a strong recommendation based on my interactions with their salespeople and their service department. Everyone has been friendl More

by WALDOWOLFE
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Recommend Dealer
Yes

Other Employees Tagged: Stephen Mackin, Michael Ferrara

March 23, 2026

Dealership Rating
Employee Rating

It took almost 3 hours for an oil change with only 2 cars ahead of me. Their was only 1 guy doing oil changes but a lot standing around at the desks and I'm sure at least one could have jumped in to help out More

by MELISSASCHAFER56
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: I don't know who assisted me at the desk to check out but he was a slob and a jerk and thought he was funny but he wasn't and especially after waiting almost 3 hours. He also couldn't answer any of my questions or just didn't want to.

March 19, 2026

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We really appreciate your help on ours new purchase, thank you Travis and all sales persons, thanks again More

by jessefutureform
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Recommend Dealer
Yes

Other Employees Tagged: Stephen Mackin, Michael Ferrara

March 16, 2026

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Great job finding the issue and taking care of my vehicle always a great job by all More

by MISHAWAKAMOM20
Service Price Transparency
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Recommend Dealer
Yes

March 09, 2026

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First time at Gates Toyota in South Bend, IN, for the 5,000-mile service, and it was excellent! Brian Gardner was friendly, professional, and made the service smooth and easy. I bought my truck in Jackso More

by johnnathan.combs
Service Price Transparency
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Recommend Dealer
Yes

February 16, 2026

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Great waiting area and and updates on waiting time. I checked in with Bud who is terrific. Thankyou. More

by LOCKWOOD.1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Stephen Mackin, Michael Ferrara , Bud

February 11, 2026

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Employee Rating

I was very thankful he could fit me in to repair alternator. I did not have a prior appt More

by SNOWWHITE007JAN
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Recommend Dealer
Yes

Other Employees Tagged: Stephen Mackin

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