Brian Gardner
Brian Gardner at Gates Toyota

Brian Gardner

Service Consultant

Gates Toyota

640 W Ireland Rd
South Bend, IN 46614

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4.8
259 Reviews

Dealership Experience

16 yrs, 5 mos

4.8

259 Reviews

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259 Reviews of Brian Gardner

July 10, 2026

Dealership Rating
Employee Rating

Bien en general, el servicio al cliente ha disminuido su calidad en el último año. Cuando llevé mi coche por un sonido en la dirección me dijeron que estaba todo bien. Tuve que ir tres veces hasta que un té More

by j3santoscoy
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Service Communication
Recommend Dealer
Yes

June 11, 2026

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I have been a Gates Toyota customer since moving to the area over 10 years ago. I love Toyota and all the employees at Gates have been amazing. From customer service, to salesmen, managers and service de More

by SUNNBUMM0269
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Recommend Dealer
Yes

May 29, 2026

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Excellent service department. Everyone is courteous, informed and clear. The staff is responsive and helpful. My car is always repaired correctly. I have never had to return for s More

by jam1910
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Recommend Dealer
Yes

Other Employees Tagged: Stephen Mackin, Michael Ferrara

May 26, 2026

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Every time i come fir either just questions or oil change or service i always get friendly and knowledgeable staff More

by BKROWE
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Recommend Dealer
Yes

May 22, 2026

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Gates Toyota has always been reasonably accessible and genuinely helpful. I appreciate them for good quality service. More

by PJGRABAREK
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Recommend Dealer
Yes

Other Employees Tagged: Stephen Mackin

May 06, 2026

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He was professional, knowledgeable and courteous. An excellent representative fot Gates Toyota. Thats covers it. More

by RICKALEXA49
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Recommend Dealer
Yes

April 10, 2026

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Always a great experience with the crew at Gates their customer service is exceptional. My tires needed replacing and they got the job done quickly and I was back on the road More

by MISHAWAKAMOM20
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Recommend Dealer
Yes

April 02, 2026

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I’ve been a Gates Toyota customer for almost 15 years and am pleased to provide a strong recommendation based on my interactions with their salespeople and their service department. Everyone has been friendl More

by WALDOWOLFE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Stephen Mackin, Michael Ferrara

March 23, 2026

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Employee Rating

It took almost 3 hours for an oil change with only 2 cars ahead of me. Their was only 1 guy doing oil changes but a lot standing around at the desks and I'm sure at least one could have jumped in to help out More

by MELISSASCHAFER56
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: I don't know who assisted me at the desk to check out but he was a slob and a jerk and thought he was funny but he wasn't and especially after waiting almost 3 hours. He also couldn't answer any of my questions or just didn't want to.

March 19, 2026

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We really appreciate your help on ours new purchase, thank you Travis and all sales persons, thanks again More

by jessefutureform
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Recommend Dealer
Yes

Other Employees Tagged: Stephen Mackin, Michael Ferrara

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