Michael Finn | Page 3

The experience of buying the car was very pleasant. Onassis, although relatively new, was very nice and showed me the cars I wanted to see, and we tested them on the road. Onassis, although relatively new, was very nice and showed me the cars I wanted to see, and we tested them on the road. More

by malificent1031 Verified Customer Verified Customer

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Richard made my purchasing process effortless. Thank you, Happy New Year to everyone! Angela Chupak Thank you, Happy New Year to everyone! Angela Chupak More

by AVC41891 Verified Customer Verified Customer

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Richard was super helpful throughout the entire process! Whether I had any questions about cars or contracts. Whether I had any questions about cars or contracts. More

by EMELY1213 Verified Customer Verified Customer

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Working with Neil was a pleasure. He made the entire process easy and enjoyable. Great experience. He made the entire process easy and enjoyable. Great experience. More

by sranzer0 Verified Customer Verified Customer

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The entire sales process was great! My salesperson, Jay, listened to my expectations and addressed every question or concern I had professionally and promptly. While others Toyota dea My salesperson, Jay, listened to my expectations and addressed every question or concern I had professionally and promptly. While others Toyota dealerships were attempting to force me into their location to provide pricing or to negotiate, Jay and I managed the entire process remotely via texts, phone calls and emails over just a few days. I sincerely appreciate them not wasting my time with the standard ping-ponging that plagues the car buying process. Even the post-sale process has been thoughtful to ensure my satisfaction. Great job Toyota of Fair Lawn and Jay Mota-Herrera! I'll be recommending your team for sure. More

by jason.michael0917 Verified Customer Verified Customer

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Excellent customer service! Geremy Rosario did a fantastic job explaining the financial and all the questions related to the vehicle. Highly recommend this dealership and this Geremy Rosario did a fantastic job explaining the financial and all the questions related to the vehicle. Highly recommend this dealership and this is my second lease at this dealership. More

by Frank Verified Customer Verified Customer

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Great show room, everyone was nice and helpful. Also explain everything love my new vehicle. Also explain everything love my new vehicle. More

by YOBANY.ACOSTA Verified Customer Verified Customer

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Fair and honest dealership. Hard working sales professionals that are willing to get creative to make their customers happy. Hard working sales professionals that are willing to get creative to make their customers happy. More

by AJMACIAG Verified Customer Verified Customer

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The salesman Onassis was very helpful. I found a better car and everything went smoothly. Lots of paperwork, but I would recommend your dealership in the future. The car that I thought I I found a better car and everything went smoothly. Lots of paperwork, but I would recommend your dealership in the future. The car that I thought I would buy had been sold, but he found another one that I think was a better deal.. More

by chilton140 Verified Customer Verified Customer

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Some experiences were good, others have been frustrating. It's been 2 weeks and I am still waiting for my second key and a replacement bumper. I have made 3 trips in to the dealership and still have not be It's been 2 weeks and I am still waiting for my second key and a replacement bumper. I have made 3 trips in to the dealership and still have not been able to get the key. I would think some arrangements could be made to have it available even if the used car manager is out a lot. Or someone should be calling me to let me know when the person who has it is in the office. Hard to believe he hasn't been there in 2 whole weeks. I don't feel I got a good deal on the vehicle, but that is largely on me for not doing a better job negotiating. Also was very disappointed in the finance rate, I went in to get the 5.49% advertised, but then they offered me a used vehicle and the rate from Toyota skyrocketed in spite of my excellent credit rating... Was there a better rate out there? I don't know, I should have waited until I could shop around, so again, that is on me. Overall, the dealership hasn't done anything wrong, I am just frustrated at having to chase after details like the key and the bumper. I am hoping to have positive experiences with the service department, but can't speak to that yet. More

by BLUEDOG725 Verified Customer Verified Customer

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