Michael Finn | Page 2

Our experience with them was bad. Joshua, our sales person, took us for a car drive and that’s it. Didn’t show us about our car and how to turn on all its features, we had to YouT Joshua, our sales person, took us for a car drive and that’s it. Didn’t show us about our car and how to turn on all its features, we had to YouTube our car and that’s when we realized we had to turn the features on. Joshua sat there talking to his coworkers. Mr. Finn signed me up for policies I didn't want. I told Mr. Finn and later Mr. Kraiza and then Mr.Rosario to cancel these policies since I am covered by my insurance . Nothing was sent so I had to cancel them myself and I included the dealership. I have asked Glen Toyota to show me what paperwork they sent to cancel these policies, I have as yet to receive anything except the emails I sent myself. I kept trying to settle this matter by going up the chain in command where I spoke to Mr. Rosario, one of the heads of the sales department. And more issues came, I asked for the transparency of my registration and other filing fees . And I got the answer, we are not here to take your money by Mr. Rosario. In this dealership , 2 of the 3 men I dealt raised their voices to me, when I asked for transparency of expenses. I was told they would send confirmation of their efforts to cancel these policies and nothing was send . And in the end, I also got a state inspection dated May 16, 2024 , six days prior to the date I received it May 22, 2024. I couldn’t get an inspection appointment till the 3rd of soon, so I unfortunately have to drive with an expired inspection sticker. I have included their overall manager Mr. Raland and I have yet to hear from him. More

by tanyagaitan Verified Customer Verified Customer

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Everyone was incredibly friendly and willing to help. We will be back for more purchases in the future. We will be back for more purchases in the future. More

by EMILIA Verified Customer Verified Customer

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Glen Toyota is amazing to work with. I highly recommend using them to purchase or lease your next vehicle. I highly recommend using them to purchase or lease your next vehicle. More

by CHASERSPORTSFISHING Verified Customer Verified Customer

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The dealer was responsive and flexible with requests. My salesperson was friendly, accommodating, and answered any questions or concerns I had. My salesperson was friendly, accommodating, and answered any questions or concerns I had. More

by marco.sulsenti Verified Customer Verified Customer

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Every one is friendly. However, they make you wait a very long time to get you tired to just get out the door. The car, brand new, 10 miles, has a scratch on the door. I wa However, they make you wait a very long time to get you tired to just get out the door. The car, brand new, 10 miles, has a scratch on the door. I was told to come back the next day, but when I do they say that the repair guy isn't in and to come another day. Secondly, they added hidden fees for covers I did not approve, nor was it revealed to me, which tallies up to 2500 extra, which I never approved. I want to dispute this and have this removed because I never asked for it nor was it ever presented to me. More

by ZAIDS3288 Verified Customer Verified Customer

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Comfortable with the sales When you have a question, he answer way fast and explain very good answer way fast and explain very good More

by SCHU0222 Verified Customer Verified Customer

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Mr. Forteza, was very kind and nice and made it so comfortable with a big decision. Now I'm so happy with the decision to buy a car. comfortable with a big decision. Now I'm so happy with the decision to buy a car. More

by Christy Obi Verified Customer Verified Customer

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I appreciate Raymond Ortiz's expertise, timely manner and respect for my time. He was a great advisor, he kept me updated of each step of the process, he avoided wasting my time with trivialiries and focused respect for my time. He was a great advisor, he kept me updated of each step of the process, he avoided wasting my time with trivialiries and focused on my concerns and made me feel at ease with the whole transaction. Very respectful and knowledgeable. Kudos for him. Also kudos for Michael Finn, he was very transparent, honest and detailed, he broke down and explained the payment amount, it was a extremely comfortable interaction and made me feel confident of the financial aspect of my purchase. More

by ARIEL SIERRA AQUINO Verified Customer Verified Customer

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Everyone was knowledgeable and helpful. I felt as though they had my best interest in mind. I felt as though they had my best interest in mind. More

by louisagagliardi Verified Customer Verified Customer

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Easy online customer sevice and escheduling. Richard from sales was great, no pressure, explained everything in detail. Richard from sales was great, no pressure, explained everything in detail. More

by mheinemann28 Verified Customer Verified Customer

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