Michael Graham

Who sells a car without disclosing it does not come with rear head rests? We bought a used car last night (after asking them to re-detail it since it was dirty with liquid on the speaker and sticky tape on rear head rests? We bought a used car last night (after asking them to re-detail it since it was dirty with liquid on the speaker and sticky tape on the dash) and did not realize there were no headrests in the back. This was not disclosed to us. When I called to report (and I had to call twice because they never called me back and they still haven’t called me back because they were going to look into seeing if they can get a discount from Subaru for me)I was told they had lost so much money on the vehicle that they were not willing to purchase head rests for the car. My options were to purchase them on my own or return the vehicle. Very poor customer service. I was told multiple times they've lost money on the car which in my opinion is not my business. Extremely disappointed. More

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The car had not gone thru appropriate inspection I purchased a vehicle from this company recently. When I came home and checked the fluids, the automatic transmission oil was black. Both the struts I purchased a vehicle from this company recently. When I came home and checked the fluids, the automatic transmission oil was black. Both the struts and shocks needed replacing (one rear shock was completely non-functional). At the time of purchase, they had given me only one key. The cost of the replacement of the transmission fluid, an additional key, and replacement of the shocks and struts total $1,290. When I talked with the manager, he was dismissive, defensive, and attempted to humiliate me for even complaining. There is a standard of care that every company should have in selling items to the public. I don’t believe that concept has sunk in to the management of this company. More

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Unresponsive to problems Bought used car on Saturday and experienced check engine light within 30 minutes of leaving dealership! Called immediately sales person who relayed co Bought used car on Saturday and experienced check engine light within 30 minutes of leaving dealership! Called immediately sales person who relayed concerns to management and was told they would get right back to us. Here it is late Tuesday and after several repeated calls no one has responded. No call, no text, nothing. More

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