Michael Heath
Michael Heath at Acura by Executive
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Michael Heath | Page 36

Service Advisor

Acura by Executive

527 Washington Ave
North Haven, CT 06473

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4.9
388 Reviews

Dealership Experience

9 yrs, 2 mos

Industry Experience

9 yrs, 2 mos

Languages Spoken

English English

4.9

388 Reviews

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388 Reviews of Michael Heath

July 01, 2022

Dealership Rating
Employee Rating

Michael Heath makes the service area great! He is honest, truthful, and accommodating to us on every visit! He goes out of his way to meet our needs. He always remembers us by name which is mak More

by LindaLeeRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 01, 2022

LindaLeeRN responded

Acura in North Haven is the Best!

July 01, 2022

Dealership Rating
Employee Rating

I thought they took a little too long for something that doesn’t normally take that long to do More

by lymarie_torres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 02, 2022

Acura by Executive responded

Thank you for your review. We'll b sure to share your comments with our crew.

Jul 09, 2022

Acura by Executive responded

Thank you for your continued patience and understanding, we know your time is important. We are always looking to improve as we deliver service during these unprecedented times.

July 01, 2022

Dealership Rating
Employee Rating

Notice said 15 minute process, service said an hour, actually an hour and a half. Haven’t been back since service voided my warranty because “I was sitting on the seat wrong”! More

by WEDOFOOD
Friendliness
Recommend Dealer
No

Other Employees Tagged: Nick Lavacca

Jul 02, 2022

Acura by Executive responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Jul 02, 2022

WEDOFOOD responded

The visit on the 29th was fine, just took longer than I expected. Why I haven’t been in for service since probably 2016 is because I was told I was sitting in the drivers seat wrong causing the plastic shroud around the seat bottom to break. Said you wouldn’t honor the warranty because of that. Nonsense!

June 30, 2022

Dealership Rating
Employee Rating

Great service. Mike was very helpful in getting oil change. Also rear driver lens ordered last October came in and installed. More

by John M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Lavacca

Jun 30, 2022

Acura by Executive responded

Thank you for choosing Acura by Executive, John. We appreciate the five-star rating. We look forward to having you as one of our valued customers for years to come.

June 30, 2022

Dealership Rating
Employee Rating

There’s never a dull moment when it comes down to top tier customer service. I’ve purchased 2 cars from this dealership and when the time comes, I’ll be here again for a 3rd. When it comes down to servic More

by ORTIZUSBERTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Torre, Jonathan Escoto, Nick Lavacca , Tyler Leopizzo

Jun 30, 2022

Acura by Executive responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 30, 2022

Dealership Rating
Employee Rating

Mike Heath as always makes our experience so effortless and ensures we are happy with our service. Thank you. More

by AJMM.DANGELO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JoAnn Gradzik

Jun 30, 2022

Acura by Executive responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Mike delivered such a great experience. We look forward to having you as one of our valued customers for years to come.

June 29, 2022

Dealership Rating
Employee Rating

I purchased my Acura TL in 2005. I"ve loved this car from the beginning and the people that have serviced it. The best thing I ever did was to trade in my Mercedes Benz that day. I s More

by CABO999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 30, 2022

Acura by Executive responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura by Executive. Thank you for your loyalty to us over the years.

June 29, 2022

Dealership Rating
Employee Rating

Excellent experience! All of the employees are super friendly and professional! I highly recommend the dealership! More

by AIKENTYRONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Manny

Jun 30, 2022

Acura by Executive responded

Thank you for choosing Acura by Executive. We appreciate your feedback and five-star rating. We're glad we were able to help, and we hope to see you again!

June 29, 2022

Dealership Rating
Employee Rating

North haven Acura service has always been very personable and helpful . Whether it was Kim at the beginning or now Mike, always put in layman’s terms. More

by stacey.riccardi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 29, 2022

Acura by Executive responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 29, 2022

Dealership Rating
Employee Rating

Very professional, returned the car in a timely manner and in time with promised return. Clean was cleaned and in perfect condition More

by MATT COPPOLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 30, 2022

Acura by Executive responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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