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Michael Heath
Michael Heath at Acura by Executive

Michael Heath | Page 50

Service Advisor

Acura by Executive

527 Washington Ave
North Haven, CT 06473

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4.9
534 Reviews

Dealership Experience

11 yrs

Industry Experience

11 yrs

Languages Spoken

English English

4.9

534 Reviews

Write a Review

534 Reviews of Michael Heath

July 14, 2022

Dealership Rating
Employee Rating

They are always accommodating and very great to work with! Very satisfied! Highly recommend them More

by DANAANDKELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Manny Gonzalez, Kristi Lavacca, Nick Lavacca

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Jul 15, 2022

Acura by Executive responded

Dana and Kelli, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 14, 2022

Dealership Rating
Employee Rating

Always on time regarding appointment time, does great work and in a timely fashion. Car looked great when they were finished. More

by DEBORAHSUEW
Recommend Dealer
Yes

Other Employees Tagged: Had 2 spots and person who took care of me the first time. Sorry / drawing a blank

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Jul 15, 2022

Acura by Executive responded

Deborah, We appreciate your business and our team looks forward to serving you again soon!

July 12, 2022

Dealership Rating
Employee Rating

Great service. Extremely polite and helpful! Would definitely recommend them to anyone looking for a great experience More

by pzagorski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 12, 2022

Acura by Executive responded

Thank you for sharing your thoughts about your experience with Acura by Executive. We appreciate your business and hope to see you again soon!

July 08, 2022

Dealership Rating
Employee Rating

My experience at Acura by Executive was excellent. Michael was extremely helpful and was able to apply some discounts that made the works I needed even more affordable. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Lavacca

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Jul 09, 2022

Acura by Executive responded

Thank you so much for your kind words, Jim. We really appreciate you taking the time out to share your experience with us — and we agree, Michael is very helpful. We count ourselves lucky for customers like you. We look forward to servicing your car again in the future!

July 07, 2022

Dealership Rating
Employee Rating

2 1/2 hours is much too long for the service performed. x x x More

by COL.SAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Lavacca

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Jul 09, 2022

Acura by Executive responded

Thank you for your feedback, We appreciate your continued patience and understanding as we endeavor to deliver service during these trying times.

July 06, 2022

Dealership Rating
Employee Rating

Michael Heath was very thorough and he explained everything wrong with my car. He assured me my car was road worthy and I could still drive it until he parts came in More

by Blj3050bernie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 09, 2022

Acura by Executive responded

Thank you so much for the review on Michael in service, he is very knowledgeable and helpful. We look forward to seeing you in the future

Jul 06, 2022

Blj3050bernie responded

Was very satisfied with the service

Jul 06, 2022

Blj3050bernie responded

Was very satisfied

Jul 06, 2022

Blj3050bernie responded

Was satisfied

July 02, 2022

Dealership Rating
Employee Rating

Michael Heath makes the service area great! He is honest, truthful, and accommodating to us on every visit! He goes out of his way to meet our needs. He always remembers us by name which is mak More

by LindaLeeRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 02, 2022

LindaLeeRN responded

Acura in North Haven is the Best!

July 01, 2022

Dealership Rating
Employee Rating

I thought they took a little too long for something that doesn’t normally take that long to do More

by lymarie_torres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 02, 2022

Acura by Executive responded

Thank you for your review. We'll b sure to share your comments with our crew.

Jul 09, 2022

Acura by Executive responded

Thank you for your continued patience and understanding, we know your time is important. We are always looking to improve as we deliver service during these unprecedented times.

July 01, 2022

Dealership Rating
Employee Rating

Notice said 15 minute process, service said an hour, actually an hour and a half. Haven’t been back since service voided my warranty because “I was sitting on the seat wrong”! More

by WEDOFOOD
Friendliness
Recommend Dealer
No

Other Employees Tagged: Nick Lavacca

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Jul 02, 2022

Acura by Executive responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Jul 02, 2022

WEDOFOOD responded

The visit on the 29th was fine, just took longer than I expected. Why I haven’t been in for service since probably 2016 is because I was told I was sitting in the drivers seat wrong causing the plastic shroud around the seat bottom to break. Said you wouldn’t honor the warranty because of that. Nonsense!

Jul 05, 2022

Acura by Executive responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Jul 09, 2022

Acura by Executive responded

i understand your time is important, please know we are doing our best and always trying to improve during these strange and unusual times. Unfortunately sometimes our hands are tied with the manufacturer. Sorry again!

June 30, 2022

Dealership Rating
Employee Rating

There’s never a dull moment when it comes down to top tier customer service. I’ve purchased 2 cars from this dealership and when the time comes, I’ll be here again for a 3rd. When it comes down to servic More

by ORTIZUSBERTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Torre , Jonathan Escoto, Nick Lavacca, Tyler Leopizzo

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Jun 30, 2022

Acura by Executive responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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