Michael Jeffries

Extremely poor communication during process with no reasonable explanation for needing to complete the extra work reasonable explanation for needing to complete the extra work More

by Anonymous Verified Customer Verified Customer

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Very kind, quick and responsive. Always gave me updates and had me out of there in no time. Fully recommend. Always gave me updates and had me out of there in no time. Fully recommend. More

by Henrythomas33 Verified Customer Verified Customer

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I was greeted by all staff members with a smile. Everyone was professional and courteous. Site was clean. I wanted to do business there. Everyone was professional and courteous. Site was clean. I wanted to do business there. More

by VINCENT.ARAGON Verified Customer Verified Customer

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I did a drop in oil change and my vehicle was received in a timely fashion. My oil change was done quickly, and my vehicle was returned cleaner than when I dropped it off. a timely fashion. My oil change was done quickly, and my vehicle was returned cleaner than when I dropped it off. More

by BILLYSAUKKOLA Verified Customer Verified Customer

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Dan was friendly and professional. I called with concerns about my car losing power and he got me right in to find out what’s going on I called with concerns about my car losing power and he got me right in to find out what’s going on More

by MSSHAWANA Verified Customer Verified Customer

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UPDATE: Changing my rating to a 5 star! Mike, the service manager, contacted me and stated there was a mistake and that I shouldn't have been charged for this repair. All charges have been Mike, the service manager, contacted me and stated there was a mistake and that I shouldn't have been charged for this repair. All charges have been reversed and the car is running great now! Thank you Mike and your team! In January 2025, I had to take my QX60 in for repair of a air sensor problem. At that time, Infiniti did an inspection and found several other items needing attention, including a bent control arm. I discussed this with their service rep and he told me that they didn't have the OEM parts in stock and it would take a couple of days to get them in. He stated they could install after market parts. I asked what the downside was to these and he stated they had good success with them. I couldn't be without a car so told him to go ahead with the after market parts. Fast forward to September 2025. I started getting a pulling in my steering whenever I accelerated or decelerated. After much troubleshooting, it was determined that this was caused by the control arms. I was told that since these were after market parts, they were not covered by the standard 1 year, 12,000 mile warranty that Infiniti usually offers and that I had assumed I would have since Infiniti did the work in January. I pointed this out and told them I was never told these would not be covered by the warranty when they were replaced. That service agent is no longer at Infiniti so couldn't be contacted to discuss this and was told this was a "he said, she said" type of situation. Despite all of my arguments, I had to pay the $2,300 to have the faulty after market control arms replaced. Totally unacceptable. This lack of warranty should have been communicated when the repair was done initially. Infiniti has lost a customer! More

by javossler Verified Customer Verified Customer

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This is the best dealership I’ve ever been to, everyone was courteous and my car was taken care of and ready when promised. The Service Writer Jairo was a Superstar! was courteous and my car was taken care of and ready when promised. The Service Writer Jairo was a Superstar! More

by bernie_silveria Verified Customer Verified Customer

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Service technician Jack finally diagnosed the problem that eluded several other dealerships, was kind enough to show me how to dismantle part of the dash to access the discontinued part I needed if I fou that eluded several other dealerships, was kind enough to show me how to dismantle part of the dash to access the discontinued part I needed if I found it at Pick-n-Pull and then went out of his way to keep checking and then find me a used OEM one at a reputable used parts store. My service writer Miguel was unfailingly helpful and an absolute pleasure to work with, and the service manager Mike spent a great deal of time on the phone with me before I made the appointment. The other service writers, Dan and Jairo, were great to chat with while I was waiting and Bernie, the cashier, was also engaging. I was a very loyal service customer at INFINITI of Elk Grove before they closed and have been less than satisfied with my alternatives since. I will be bringing my 2 INFINITIs here in the future—totally worth the 3+ hour round trip to have the work done correctly and with such attention to customer care. Of course, not that surprising. It has been my experience that this is how owner John Driebe has always run his dealerships. More

by mommydoc Verified Customer Verified Customer

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My experience at Roseville Infiniti has always been amazing . The service representatives-Jairo and Dan are very professional and extremely helpful . Mechanic Rodney is above the standard. Have been go amazing . The service representatives-Jairo and Dan are very professional and extremely helpful . Mechanic Rodney is above the standard. Have been going here for years and Highly recommend their service department. 5 Star - please commend these employees!!!! More

by Privateron Verified Customer Verified Customer

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The Dealership accomplished the vehicle recall work that was needed and the issues were corrected as expected. was needed and the issues were corrected as expected. More

by DUKERIP Verified Customer Verified Customer

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