Michael Jimenez

I want to update my previous review to reflect part of my experience purchasing my 2024 Mazda CX-5. During the process, two employees, Alexander and Michael, applied pressure and intimidation that made me un experience purchasing my 2024 Mazda CX-5. During the process, two employees, Alexander and Michael, applied pressure and intimidation that made me uncomfortable, not only regarding the contract and warranties, but also attempting to get me to remove my previous review. I share this so other customers can be aware and make informed decisions. Quisiera actualizar mi reseña anterior para reflejar parte de mi experiencia al comprar mi Mazda CX-5 2024. Durante el proceso, dos empleados, Alexander y Michael, ejercieron presión e intimidación que me hicieron sentir incómodo, no solo respecto al contrato y las garantías, sino también intentando que retirara mi reseña anterior. Comparto esto para que otros clientes estén atentos a este tipo de situaciones y puedan tomar decisiones informadas. More

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Extremely disappointing and misleading experience I went to purchase a 2024 Mazda CX-5 on Saturday, November 8, expecting a car within my $20,000 budget. The vehicle was advertised at $24,500, but duri went to purchase a 2024 Mazda CX-5 on Saturday, November 8, expecting a car within my $20,000 budget. The vehicle was advertised at $24,500, but during the process, they added a “Lifetime Warranty” covering the engine, transmission, and differential, even though these were already included in the manufacturer’s warranty. I was not informed about this; it was added as extra fees on a printed paper that I signed under the promise that I would receive a full breakdown later. I was promised a monthly payment of $500, pending bank approval. However, when the financing process was finalized, they added multiple extended warranties and fees I did not request, raising the financed amount to over $42,000—almost double the advertised price—and the monthly payment to $630. The paperwork was rushed and confusing after more than five hours of waiting, making it impossible to fully review and understand the contract before signing. When I tried to pay the down payment, their terminal was not working, and they assumed it was an issue with my debit card. I had to pay with a credit card instead, and I was charged an additional fee for using the credit card, even though the problem was not my fault. To date, the financing has not yet been processed, and I have visited three consecutive days requesting the cancellation of these unnecessary warranties. I was told I must wait up to two weeks until the loan becomes active, which feels extremely unfair and unclear. Additionally, the car was delivered in poor condition: it was not washed, there were scratches, the license plate screws were loose, and it had very little fuel. While I take responsibility for signing the contract, the lack of transparency, pressure, and misleading information made this an extremely disappointing experience. Based on this, I cannot recommend this dealer. More

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Michael was very patient and helpful. He took the time to hear all my preferences. Showed me several cars making it easier for me to pick the one I needed. Very is a very nice and respect He took the time to hear all my preferences. Showed me several cars making it easier for me to pick the one I needed. Very is a very nice and respectful person. More

by lyska13 Verified Customer Verified Customer

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Perfecta atención. Pudimos llegar a un acuerdo y lograr un excelente negocio. Estoy muy complacido Pudimos llegar a un acuerdo y lograr un excelente negocio. Estoy muy complacido More

by manuelchamberlain01 Verified Customer Verified Customer

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Excelente vendedor. Muy buena atención y sobre todo salió un muy buen negocio. Recomendable totalmente Muy buena atención y sobre todo salió un muy buen negocio. Recomendable totalmente More

by manuelchamberlain01 Verified Customer Verified Customer

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Honda staff have been very helpful and kind with all my car sevices. Thank You. car sevices. Thank You. More

by MARYREA2000 Verified Customer Verified Customer

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They were very helpful. Excellent customer service treated me with outright respect. Will recommend other people to go. customer service A1. Excellent customer service treated me with outright respect. Will recommend other people to go. customer service A1. More

by hernanfigueroa25 Verified Customer Verified Customer

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Good service in general and the attention it’s ok they inspected all the car an let you know if something need to be fix inspected all the car an let you know if something need to be fix More

by ariasmarelis90 Verified Customer Verified Customer

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It was a nice & comfortable visit while waiting for my vehicle to be repaired on. vehicle to be repaired on. More

by collin.anthony76 Verified Customer Verified Customer

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Excellent dealership. Convenient location with outstanding service department and service advisors. Great system for scheduling service appointments. Excellent service hou Convenient location with outstanding service department and service advisors. Great system for scheduling service appointments. Excellent service hours. More

by PVANN2 Verified Customer Verified Customer

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