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Michael Jimenez
36 Reviews
36 Reviews
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36 Reviews of Michael Jimenez
November 10, 2025
Extremely disappointing and misleading experience I went to purchase a 2024 Mazda CX-5 on Saturday, November 8, expecting a car within my $20,000 budget. The vehicle was advertised at $24,500, but duri went to purchase a 2024 Mazda CX-5 on Saturday, November 8, expecting a car within my $20,000 budget. The vehicle was advertised at $24,500, but during the process, they added a “Lifetime Warranty” covering the engine, transmission, and differential, even though these were already included in the manufacturer’s warranty. I was not informed about this; it was added as extra fees on a printed paper that I signed under the promise that I would receive a full breakdown later. I was promised a monthly payment of $500, pending bank approval. However, when the financing process was finalized, they added multiple extended warranties and fees I did not request, raising the financed amount to over $42,000—almost double the advertised price—and the monthly payment to $630. The paperwork was rushed and confusing after more than five hours of waiting, making it impossible to fully review and understand the contract before signing. When I tried to pay the down payment, their terminal was not working, and they assumed it was an issue with my debit card. I had to pay with a credit card instead, and I was charged an additional fee for using the credit card, even though the problem was not my fault. To date, the financing has not yet been processed, and I have visited three consecutive days requesting the cancellation of these unnecessary warranties. I was told I must wait up to two weeks until the loan becomes active, which feels extremely unfair and unclear. Additionally, the car was delivered in poor condition: it was not washed, there were scratches, the license plate screws were loose, and it had very little fuel. While I take responsibility for signing the contract, the lack of transparency, pressure, and misleading information made this an extremely disappointing experience. Based on this, I cannot recommend this dealer. More
by Eliecer Delmau
September 08, 2025
Michael was very patient and helpful. He took the time to hear all my preferences. Showed me several cars making it easier for me to pick the one I needed. Very is a very nice and respect He took the time to hear all my preferences. Showed me several cars making it easier for me to pick the one I needed. Very is a very nice and respectful person. More
by lyska13
Verified CustomerJuly 30, 2025
Honda staff have been very helpful and kind with all my car sevices. Thank You. car sevices. Thank You. More
by MARYREA2000
July 09, 2025
They were very helpful. Excellent customer service treated me with outright respect. Will recommend other people to go. customer service A1. Excellent customer service treated me with outright respect. Will recommend other people to go. customer service A1. More
by hernanfigueroa25
Other Employees Tagged: Benny Soriano
June 30, 2025
Good service in general and the attention it’s ok they inspected all the car an let you know if something need to be fix inspected all the car an let you know if something need to be fix More
by ariasmarelis90
June 26, 2025
It was a nice & comfortable visit while waiting for my vehicle to be repaired on. vehicle to be repaired on. More
by collin.anthony76
June 08, 2025
Excellent dealership. Convenient location with outstanding service department and service advisors. Great system for scheduling service appointments. Excellent service hou Convenient location with outstanding service department and service advisors. Great system for scheduling service appointments. Excellent service hours. More
by PVANN2
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