Michael Livanos

Buyer Beware: Frustration. Deception. Purchased a CRV. We were lied to by sales and finance vehicle warranty. CPO was used a negotiating tool which is against Honda Corp Deception. Purchased a CRV. We were lied to by sales and finance vehicle warranty. CPO was used a negotiating tool which is against Honda Corporate policy. Will file complaint with corporate office and not return. Sales had very little knowledge on details and lied as opposed to putting in the work to find facts. Signage in lobby is from 2023 (or ealier). Finance (RJ) lied about coverage. All 3 sales members, 2 sales managers, and GM (Peter Nguyen) all provided inaccurate information and said "Yes, this is the covereage, you will get a print out from finance when you buy". That never happened and I later found out the provided information was incorrect. I stopped by to clarify items after sending a GM a question in response to his Thank You email and he stated "are you trying to get a job here". I would have expected "how can I help you, I hear we made a few mistakes and want to make this right". Hats off to Dylan Shay did confirm I was mislead. Proposed resolution was met with 'we still need to make money' or you can buy X at a minor discount. My counter to that is, I am asking for a tiny compensation to make things right. Ocean Honda will still have millions in profits. Do not trust them. More

by kpost.ag Verified Customer Verified Customer

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Get help and wonderful Service very friendly w s helpful, everything was explained clearly and finished in timely manner everything was explained clearly and finished in timely manner More

by ANAMURILLO88 Verified Customer Verified Customer

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