Michael Mack
Michael Mack at Brandon Honda

Michael Mack

Service Advisor

Brandon Honda

9209 East Adamo Drive
Tampa, FL 33619

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4.6
335 Reviews
4.6

335 Reviews

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335 Reviews of Michael Mack

May 15, 2025

Dealership Rating
Employee Rating

Worst experience everytime I visit. All smiles when purchasing a new car and a service package, but after you finalize everything its like "Ok bye, NEXT". They dont honor the service pa More

by Ort_joe
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Don Negri

May 16, 2025

Brandon Honda responded

Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience has been frustrating. You should never feel dismissed or unsupported once the sale is complete. If you're open to it, I’d appreciate the opportunity to assist you directly. Please feel free to reach out to me at 813-664-1234 or rvanhart@brandonhonda.com. Sincerely, Rachel Van Hart Fixed Ops Director Brandon Honda 813-664-1234 rvanhart@brandonhonda.com

May 10, 2025

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Everyone I have had contact with at this dealership are top notch. Very knowledgeable and polite. More

by floridasplash
Service Price Transparency
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Recommend Dealer
Yes

April 19, 2025

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Travis was super helpful when my usual advisor Rick was out of town. Got my issue squared away quick. More

by tayh3
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Travis Bedell, Rick Schoen

April 12, 2025

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Before buying my vehicle, I had a major distrust for car dealerships, sales reps, & all who represented such . Until my experience with the Honda dealership 0n Adamo. Kyle L. from day one has been nothing m More

by Della R🌹
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kyle Lampp

April 10, 2025

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Super easy to deal with. Fast reliable fair service. I love the texts and video messages. More

by pvincent2
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Recommend Dealer
Yes

Other Employees Tagged: Moose 5 stars

April 08, 2025

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Everything was taken care of & explained. A video was shown as well. Friendly & courteous employees! More

by JJJMURPHY28
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Recommend Dealer
Yes

March 16, 2025

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I’m disappointed that it is not disclosed until after paperwork is signed that there is only one key. Additionally, the vehicle came with one floor mat. I would expect, what I thought was a reputable d More

by nickjk1964
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Christopher Irvin, Mike Hudak

Mar 17, 2025

Brandon Honda responded

Thank you for your feedback. I understand your disappointment regarding the key and floor mats, and I apologize for any frustration this has caused. While pre-owned vehicles are sold as they are received, we strive to set clear expectations upfront and regret that this was not addressed earlier in the process. If there’s anything I can do to assist you with obtaining a second key or mats, please feel free to reach out to me directly at 813-664-1234 or justin@brandonhonda.com. I appreciate your business and the opportunity to improve our communication. Sincerely, Justin Jarrell General Sales Manager Brandon Honda 813-664-1234 justin@brandonhonda.com

March 03, 2025

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The service manager responded quickly and very politely fix any issues I presented. Love the fast response. More

by migmay227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlie

Mar 03, 2025

Brandon Honda responded

I'm so sorry to hear that you've had not one, but multiple disappointing experiences with our service department. I can imagine how frustrating it must be to wait for hours for an oil change and tire patch, only to feel like your time hasn't been respected. I want to assure you that we're taking your feedback seriously. We're committed to providing the kind of service that earns your trust and loyalty. I would like the chance to make this right, please reach out to me at 813-664-1234 or rvanhart@brandonhonda.com. Sincerely, Rachel Van Hart Fixed Ops Director Brandon Honda 813-664-1234 rvanhart@brandonhonda.com

February 28, 2025

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Employee Rating

Excellent work Peter Tlollincchi, ‘Mack. Tom Gernhart, Jason Beaupirere, cares for customers exceedingly well, and are very courteous. I’ m very grateful. More

by Leonida.solomon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Gernhart, Peter Tollinchi , Jason beaupierre

February 28, 2025

Dealership Rating
Employee Rating

Excellent service Carlton make sure I was informed of everything that was going on and result my situation. Thanks to Carlton and Hani. More

by BIZBPAINTING
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Hanani Kekuewa, Thomas Gernhart , Carlton & Hanni

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