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Michael Mack
337 Reviews
337 Reviews
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337 Reviews of Michael Mack
June 10, 2025
I have had tire issues for the past 2 months. I had my tires balanced and rotated at the dealership. About 3 weeks later when it still was not driving good, I took my 2022 Honda Passport with 27, I had my tires balanced and rotated at the dealership. About 3 weeks later when it still was not driving good, I took my 2022 Honda Passport with 27,000 miles to a tire shop that I trust and they suggested I go back to the dealer to try to get some kind of credit for the tread that is still left. They said I did not need an alignment, that the tires were feathering just a bit though. The dealership said I needed to be rotated/balanced, so I had them do that again and it drove worst than it had before. It was wobbling when I drove. I took it back and they put them back like they were and said nothing about the tires other than some feathering. I have the video where the tech was saying that. He did not even notice the bulge in one of the tires! I asked about getting some credit for the tires because it was factory defect (the belt broke/tire bulged out). I only have 27,000 miles on my Honda Passport! The tires should last longer than that. They said I would have to go back to the tire company and see if they would allow credit. These are the tires that Honda put on a brand new car! Why in the world would I have to go the tire company! They did offer to sell me 4 tires though.... So, I ended up going to the other reputable tire shop and bought a tire. Fast forward 2 weeks more and the wobbling starts again. I take it back to the reputable tire shop and they inform me that the treads on another one of the tires is separating! Again, a bad batch of tires. They recommended, again, going back to the dealership because this is a factory defect in the tires and they should give some type of credit. I called the service dept and they again told me I would have to go to the tire company, that they do not handle any of that. This is ridiculous on a car that only has 27,000 miles! Everyone but the dealership said that the tires should get at least 60K to 70K miles out of the tires. At one point the manager was supposed to call the next day...crickets! No phone call, nothing. The rep, Kevin, that signed me in and out was very nice.. The manager I did talk to that day was extremely rude. Just terrible service and only want to sell me 4 brand new tires. No help with tires that are clearly defective!! Will not be going back to Brandon Honda Service. More
by LFEROBEN
Verified CustomerOther Employees Tagged: Rachel Van Hart
May 30, 2025
I purchased my car from them about 3 years ago and they really maintain the service along with having phenomenal customer service that really treat you right when you come there really maintain the service along with having phenomenal customer service that really treat you right when you come there More
by caddilac30
Other Employees Tagged: Thomas Gernhart
May 15, 2025
Worst experience everytime I visit. All smiles when purchasing a new car and a service package, but after you finalize everything its like "Ok bye, NEXT". They dont honor the service pa All smiles when purchasing a new car and a service package, but after you finalize everything its like "Ok bye, NEXT". They dont honor the service package that they offer. Says everything expired. Even payed services! Beware! More
by Ort_joe
Other Employees Tagged: Don Negri
April 19, 2025
Travis was super helpful when my usual advisor Rick was out of town. Got my issue squared away quick. out of town. Got my issue squared away quick. More
by tayh3
Other Employees Tagged: Travis Bedell, Rick Schoen
April 12, 2025
Before buying my vehicle, I had a major distrust for car dealerships, sales reps, & all who represented such . Until my experience with the Honda dealership 0n Adamo. Kyle L. from day one has been nothing m dealerships, sales reps, & all who represented such . Until my experience with the Honda dealership 0n Adamo. Kyle L. from day one has been nothing more than extraordinary in his customer service & because of him my faith has been restored. He is so transparent, straight forward and very informative. He’s a man of integrity, impeccable character, & extremely honest. I appreciate Kyle. To Honda dealership, you have a rare jewel. He represents in excellence! I must no leave Michael M Jr out. What a pleasant and sincere person. He’s been amazing in his role he represented in a situation that concerned me and him and Kyle made sure I was straight and the matter at heart was resolved with such care and consideration. Thank you with all of my heart . To both of you! You guys represent Honda Brandon with excellence and Oh ! Let’s forget about their customer service. In my words: Top Notch!!!!!!🌹 More
by Della R🌹
Other Employees Tagged: Kyle Lampp
March 16, 2025
I’m disappointed that it is not disclosed until after paperwork is signed that there is only one key. Additionally, the vehicle came with one floor mat. I would expect, what I thought was a reputable d paperwork is signed that there is only one key. Additionally, the vehicle came with one floor mat. I would expect, what I thought was a reputable dealer, would provide two keys and floor mats. When I asked about them, the response was that’s how it was brought to dealership. Now I have to spend about $300 more for a second key and mats. More
by nickjk1964
Other Employees Tagged: Christopher Irvin, Mike Hudak
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