Michael McClennon | Page 30

The service crew was friendly and pleasant to interact with. They were quick and very detailed in everything they did. Thank you for a great experience! with. They were quick and very detailed in everything they did. Thank you for a great experience! More

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Likeable service Service Department always pleases customers with servicing their cars, especially if they get told that the car in service is the only car to drive ar Service Department always pleases customers with servicing their cars, especially if they get told that the car in service is the only car to drive around in. Under warranty or not, they'll perform. Their price points of charging for whatever service is more generous than Subaru of Orange Park on the Westside of Jacksonville. Make sure you get the appropriate service coupon needed if told something isn't under warranty if you know you have the money to cover the cost along with the free car wash at the end. More

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10K service on my WRX Very thorough, fast, and friendly! Game, Mike M., and Mike B. all very professional and helpful. I believe OEM parts and service are the way to go. Very thorough, fast, and friendly! Game, Mike M., and Mike B. all very professional and helpful. I believe OEM parts and service are the way to go. More

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Annual Service Gabe, Mike M. and Mike B. provided a very quick and friendly service for the annual maintenance on my Subaru Crosstrek. I am very pleased with this v Gabe, Mike M. and Mike B. provided a very quick and friendly service for the annual maintenance on my Subaru Crosstrek. I am very pleased with this vehicle and the service provided by Subaru. More

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Warranty Service Gabe and Mike M. were the techs who serviced my car when I brought it in recently for warranty service. Not only did they advise me that there had be Gabe and Mike M. were the techs who serviced my car when I brought it in recently for warranty service. Not only did they advise me that there had been a recall recently and the part had been replaced, but I was also informed that there was something particularly unusual about MY 2019 Forester; apparently, while I had been called away unexpectedly out of state and had to leave my car parked for 6 weeks, rodents had decided to take up residence under the hood! Before my panic could sully make over, they had removed a large rats' nest, thoroughly check everything in the engine compartment and gave the car a clean bill of health and me a great degree of relief! thank you Gabe and Mike M.! More

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Always kind, courteous and helpful Gabe, Mike M and Mike B were courteous both upon my arrival and at my departure. They were pleasant when I asked for a "trip check", offered to wash Gabe, Mike M and Mike B were courteous both upon my arrival and at my departure. They were pleasant when I asked for a "trip check", offered to wash my pollen-covered car, and showed me everything they had checked to give me peace of mind when I start my travel. The wait area was pleasant and the beverage cooler stocked with complimentary drinks. Snacks were fresh and nicely presented. A good over-all experience again! More

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2nd Service, Repeat of Issues From 1st Service. ****UPDATE 3/24/2020: I am updating my review and changing it from 2 stars to 5 stars. Despite the original service experience, Mike Needham went out ****UPDATE 3/24/2020: I am updating my review and changing it from 2 stars to 5 stars. Despite the original service experience, Mike Needham went out of his way to reach out and discuss my concerns at great length and assure me that the issue has been addressed, and also offered his personal attention and availability going forward. I am optimistic that future service appointments will be smooth sailing. And, I'd like to think that this isn't my last Subaru. Thanks Mike! I take no pleasure in leaving negative feedback. None whatsoever. When you finally return my vehicle the same way that I drive it in, I'll gladly give a 5 star rating. But, for the 2nd time in as many service visits in my 2019 Outback 3.6R, there was a big, oily hand print left right in the center of my hood. Additionally, 1 of the 2 plastic rivets holding the oil access panel has once again gone missing. Mike Needham called me after the first mishap in October 2019 and assured me he has taken care of the issue, and it will never happen again. Once, I can understand it may have been an accident. Twice in a row, what should a customer conclude? Incompetence, lack of respect for others' property? You tell me what a paying customer should think. I replaced the first rivet on my own dime. Now, you owe me two. More

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Love that you don’t need an appointment! They were very quick to get me in and out within a short time. Kept me informed and very professional. Gabe, Mike M., and Mike B. were polite and very helpful. Alwa quick to get me in and out within a short time. Kept me informed and very professional. Gabe, Mike M., and Mike B. were polite and very helpful. Always enjoy my service visits More

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GRAET SERVICE .. AS ALWAYS! Always a great experience with the service department! at Subaru of Jacksonville. Makes me wonder why it took us so long to own a Subaru. Always a great experience with the service department! at Subaru of Jacksonville. Makes me wonder why it took us so long to own a Subaru. More

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Quick Service Excellent experience, very quick with service. They kept me up to date with the progress on my vehicle. Definitely will use them again next time. Excellent experience, very quick with service. They kept me up to date with the progress on my vehicle. Definitely will use them again next time. More

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