Michael Mueger | Page 6

I was extremely disappointed with my most recent service experience at Arrigo. Having purchase three Fiats and two other vehicles from the Arrigo dealership, I made it a point to utilize the service depart experience at Arrigo. Having purchase three Fiats and two other vehicles from the Arrigo dealership, I made it a point to utilize the service department. Well I believe I have used the service department for the last time. Never have I felt more like a nuisance than during this past visit. I called ahead of time to order parts I wanted the dealer to install for me knowing the cost of the parts and understanding there would be labor charges to install the parts. I asked for an oil change and mentioned I had received an email for a special pricing.. Although I had the code for the discount, I was told to email the service tech the email before they would honor the discount. Finally, I asked for an alignment on my vehicle. They told me it would be a four wheel alignment. When I picked up my car, the results posted in the report were worse than when the car had been released to the service tech. I questioned the results. They informed me that the tech had done all he could to align the vehicle and that the rear wheels could not be aligned on my car - only front wheel alignment can be performed. I asked why I was charged for a four wheel alignment when only the front wheels can be aligned? No real answer was provided. Sadly, and this is the why I am quite disappointed with the service, they charged a shop/disposal fee of $45. When I questioned this, I was told it is a standard fee. So, I am charged for a four wheel alignment when only two wheels can be aligned and the end result is worse than when I brought the car into the service area, I am treated as a liar when I mention there is a coupon for the oil change and need to prove I received this email by sending it to the tech via email and further, on top of the labor I was aware I would need to pay to install the parts I requested be replaced because the original parts on the vehicle were wearing out, I now get a "special" fee added. So how much was it to replace some plastic parts, do a synthetic oil change and four wheel alignment? Nearly $750! Again, although I have serviced three Fiats and two Chrysler/Dodge vehicles exclusively at this dealership, I no longer feel like a valued customer and I will not continue to go out of my way to bring them for service. Further, I am not sure I would feel like a valued client if I were to purchase a car from them either. I believe the warmth and care I had felt in the past is now replaced by the desire of increasing their bottom line! Perhaps, their Fiat customers are no longer important. What a sad day for me. More

by MLB Fiat Owner Verified Customer Verified Customer

Report | Print

It was the best decision ever when I decided to purchase a Giulia, not only do I receive so many compliments about my vehicle when I am out but the service is quick and in a very clean environment. Maybe th a Giulia, not only do I receive so many compliments about my vehicle when I am out but the service is quick and in a very clean environment. Maybe the best dealership service department I've ever visited. More

Report | Print

Came in to see the Range Rover for my dad who lives in the Dominican Republic. Such a pleasant visit, everyone here is so professional and so honest, make you feel comfortable about your purchase. Thanks the Dominican Republic. Such a pleasant visit, everyone here is so professional and so honest, make you feel comfortable about your purchase. Thanks to Michael Mueger we were able to be in and out . I recommend this dealership to anyone reading this. Dad is so happy with his new vehicle. More

Report | Print

To me when I went to see Jon Fitzwater I was very happy. Jon is very helpful and can help you with finding the right vehicle for you. He is caring, professional, and the best person to go to if you are lo Jon is very helpful and can help you with finding the right vehicle for you. He is caring, professional, and the best person to go to if you are looking to purchase a new vehicle. Go and see Jon he is awesome ☀️👍🏼, and you will have the best experience with the fine staff there at Alfa Romeo. You have got to go there and see for yourself the place is amazing! More

Report | Print

Steve Gilmour and the General Manager, Michael Mueger were very professional and accommodating. Thank you for a quick and pleasant experience. Good customer service is hard find these days. were very professional and accommodating. Thank you for a quick and pleasant experience. Good customer service is hard find these days. More

Report | Print

My process was smooth, pleasant and even fun!! Steve was My process was smooth, pleasant and even fun!! Steve was so informative and easy to get along with, which makes things much better. I love the car, t My process was smooth, pleasant and even fun!! Steve was so informative and easy to get along with, which makes things much better. I love the car, the financing was easy and the new system for paperwork was great! The car was delivered perfectly and has been a blast to drive!!!! Highly recommend!!! More

Report | Print

Daniel & Mike were exceptionally helpful and informative. Matched the price I had gotten from Carvana almost completely. The nice gentleman who handled the contracts was wonderful and made sure I underst Matched the price I had gotten from Carvana almost completely. The nice gentleman who handled the contracts was wonderful and made sure I understood everything. Definitely recommend! More

by lhamlin2019 Verified Customer Verified Customer

Report | Print

Probably one of the smoothest transactions in recent history. From the time I arrived and was handled by Paolo Bruzzone, he was very professional and courteous. Negotiations with the GM Michael Mueger w history. From the time I arrived and was handled by Paolo Bruzzone, he was very professional and courteous. Negotiations with the GM Michael Mueger was very pleasent and no nonsense as they kept to the CarGuru advertised price and the valuation on my trade. The rest was acedemic and I was on my way! Thanks gents! More

by SHUMIF1 Verified Customer Verified Customer

Report | Print

Staff was very helpful and considerate. They were very efficient and it was the shortest amount of time we’ve ever spent at a dealership! efficient and it was the shortest amount of time we’ve ever spent at a dealership! More

by CHRISTIE.CAMERON2085 Verified Customer Verified Customer

Report | Print

The team was awesome and a pleasure to have assist! From the start to driving away, it was all first class. Thank you Paolo, Michael and Lando!! the start to driving away, it was all first class. Thank you Paolo, Michael and Lando!! More

by jdowney Verified Customer Verified Customer

Report | Print