Michael Nelson | Page 94

Mark was very patient taking me out to test drive a used Outback and Forester. His explanation of the differences was very clear. I ended up buying a new 2012 Outback, and am glad I did. Likewise, when it c Outback and Forester. His explanation of the differences was very clear. I ended up buying a new 2012 Outback, and am glad I did. Likewise, when it came to actually buying the car, Michael Nelson and Donald Ratcliffe explained the process very clearly and straightforwardly. I had dreaded going to a dealership, but the whole experience turned to be much pleasanter than I expected. CitySide Subaru has a friendly atmosphere. More

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Unbelievably friendly and helpful. The went out of their way to ensure that my new car was detailed beautifully and properly loaded onto my car transport trailer. Alexy and Michael were especially helpful. way to ensure that my new car was detailed beautifully and properly loaded onto my car transport trailer. Alexy and Michael were especially helpful. I would definitely recommend this dealership to anyone looking for a new Subaru. Outstanding!!!! More

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My experience with buying a new car at CitySide Subaru was nothing short of exquisite. My car was totaled in a fender-bender and I needed to get a new car promptly. I was looking specifically at Subarus was nothing short of exquisite. My car was totaled in a fender-bender and I needed to get a new car promptly. I was looking specifically at Subarus because I had heard what fantastic and reliable cars they were, and have had great experiences in friends' Subarus. I was looking specifically for a manual Subaru Forester with black interior. I found the model I wanted at MetroWest Subaru, however they were not a preferred dealer for my insurance company, so I wouldn't have been eligible for my insurance discount if I'd purchased there. Upon contacting CitySide Subaru, Michael Nelson was very responsive and accomodating to my needs - with a down payment to secure the vehicle, he offered to drive to MetroWest Subaru and pick up my preferred model for me and bring it back to CitySide Subaru for me to purchase that night! He and his team worked tirelessly to answer my family's questions and make the process go as smoothly as possible. He has also answered my service-related questions in an exceptionally timely manner. I was very surprised and impressed with how great the customer service experience was, and feel fortunate to have such caring people to address my future car needs at this dealership. Thank you very much!! More

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This is how buying a car should be. From a pleasant test drive, to a competive price with no pressure. Then once the deal was done, they would not let me leave until I was completely comfortable with how ev drive, to a competive price with no pressure. Then once the deal was done, they would not let me leave until I was completely comfortable with how everything worked. I even got a hand written note from the salesmen. More

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I needed a new car quickly and was not sure which model, new or used, and just wanted information on all. Michael was very easy to work with, answered all my questions, and was very patient with my indecisi new or used, and just wanted information on all. Michael was very easy to work with, answered all my questions, and was very patient with my indecisiveness. There was no pressure on me at all, and Michael led me to the perfect car for my needs. Alan walked me through the closing and made sure I understood the whole package, and I am very happy with my purchase. More

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