Michael Pirozzoli | Page 8

Outstanding! Great service good prices quick service well kept cars huge inventory great team of hard working guys they helped me out more then other dealers I sto Great service good prices quick service well kept cars huge inventory great team of hard working guys they helped me out more then other dealers I stopped by and took good care of me will highly recommend to family and friends More

by PAULIECHAVEZ2013 Verified Customer Verified Customer

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Excellent customer service. They looked out for me and were working behind the scenes even when I wasn't there. They kept me in the loop he entire time. Mike a customer service. They looked out for me and were working behind the scenes even when I wasn't there. They kept me in the loop he entire time. Mike and the rest of the group were just excellent. More

by Mjones Verified Customer Verified Customer

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Excellent experience It was a pleasure to deal with the staff especially my salesman Mike. The only disappointment was that my Volt was not fully charged even though you k It was a pleasure to deal with the staff especially my salesman Mike. The only disappointment was that my Volt was not fully charged even though you knew in advance I was coming to buy it. More

by JEBARLETT Verified Customer Verified Customer

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Excellent buying experience Mike was a pleasure to with. The entire process took less time then expanded. The price of the vehicle was fair. Definitely recommend castle chevrolet Mike was a pleasure to with. The entire process took less time then expanded. The price of the vehicle was fair. Definitely recommend castle chevrolet for new car. More

by JERRY720 Verified Customer Verified Customer

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Good experience Everyone we came into contact there was friendly. They were willing to work on the price with us and got us the hard top that went with our vehicle a Everyone we came into contact there was friendly. They were willing to work on the price with us and got us the hard top that went with our vehicle and had the front bumper sent to be recoated so it wouldn’t rust. No high pressure sales. More

by BRITTYNHIGDON Verified Customer Verified Customer

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GOT THE DEAL DONE! Friendly, bend over backwards dealer! Mike P. and Ed F. together got us into our NEW Equinox! Thanks guys! We did not mind driving over 40 min when we Friendly, bend over backwards dealer! Mike P. and Ed F. together got us into our NEW Equinox! Thanks guys! We did not mind driving over 40 min when we had Castle Chevy Villa Park right down the street from our home. Thanks Castle Chevy NORTH!!! More

by 246810ST Verified Customer Verified Customer

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lengthy oil change I came in for an oil change and was told Also needed a cabin filter replacement. The attendant showed me my current one and I could see it needed to b I came in for an oil change and was told Also needed a cabin filter replacement. The attendant showed me my current one and I could see it needed to be replaced. Good experience, but it took an hour and a half. More

by DMORYS Verified Customer Verified Customer

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Castle Chevy Mike was definitely one of the best car salesman I have ever dealt with. He went out of his way to help me with everything and was really insightful Mike was definitely one of the best car salesman I have ever dealt with. He went out of his way to help me with everything and was really insightful and friendly. More

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Poor Customer Service, Inflexible, Lack Of Knowledge Today I made the trek out to Castle Chevy North to check out a couple vehicles from a salesman named Mike. First things first they tried to charge me Today I made the trek out to Castle Chevy North to check out a couple vehicles from a salesman named Mike. First things first they tried to charge me $130 extra to pay out of state taxes on the vehicle I planned to purchase. My family and I have made many purchases from around the country and never did we have to pay an extra fee for a 3rd party vendor to pay taxes. This is BIG because they do a lot of out of state transactions. Also noted that my family is originally from Illinois and I'm in the know of how some businesses operate around these parts. This was the straw that broke the camels back because if they'll be shady with me over $130 who knows what else they are trying to manipulate me out of. They went from telling me that I couldn't pay my taxes with them from saying that I could and they would be able to pay it to saying I had to pay $130 to go through Green light. I asked them to show me the their policy that stated this was the case and they could not supply me with anything that stated this, and then they told me that since I was from Ohio I had to pay it. This let me know they aren't very knowledgable by their wishy washy answers. 2nd of all they were very inflexible. I came into the dealership after test driving and tried to make an offer with GAP insurance included and taxes (which was more than what they asked for) and the salesman cut me off and said our number is our number and was very rude. He would not hear my break down or anything. 3rd and foremost the customer service was lacking. I did not feel that positive warm vibe one should feel when they're getting ready to make such a large investment. No snacks or water offered to warm me up a bit. The car was very dirty so I had to go out of my way to get them to wash it so I could make a proper assessment of it. What a terrible experience. I also felt like the salesman was trying to turn my service away. More

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Regular service check Mark is great. Castle is a wonderful group of professionals. My husband and I have bought our last 3 cars from Castle dealerships and my extended fa Mark is great. Castle is a wonderful group of professionals. My husband and I have bought our last 3 cars from Castle dealerships and my extended family has bought last 2 vehicles from Castle. Your sales professionals and service teams are unmatched. We recommed you all the time. More

by JWADULAK Verified Customer Verified Customer

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