Michael Queen
Michael Queen at Larry H. Miller Chrysler Jeep Dodge Ram Surprise

Michael Queen | Page 3

Service Manager

Larry H. Miller Chrysler Jeep Dodge Ram Surprise

13165 N Autoshow Ave
Surprise, AZ 85388

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4.6
62 Reviews

Dealership Experience

9 yrs, 10 mos

Industry Experience

22 yrs, 6 mos

Languages Spoken

English English

4.6

62 Reviews

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62 Reviews of Michael Queen

March 12, 2024

Dealership Rating
Employee Rating

I was inconvenienced, lied to, and ignored during the duration of my service appointment! I missed work and was late due to poor communication on the service department’s behalf. I requested to speak wit More

by bneestaff_12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alejandro

Mar 15, 2024

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

I appreciate you taking the time to leave your feedback. It is unfortunate to hear that your experience with our dealership did not meet your expectations. We aim to provide exceptional service to all of our customers and it is clear that we fell short in your case. I would appreciate the opportunity to learn more about your experience and make things right. Please contact me at your earliest convenience so that we can work together to resolve any outstanding issues. I look forward to hearing from you! - Jesus Garate, General Manager, (623) 537-5000

March 05, 2024

Dealership Rating
Employee Rating

This Dealership is tops in my book. Always has been since I bought my first new Ram 1500 truck here in 2020. I returned to purchase another new Ram 1500 2022. Still feel that this deale More

by jamesbrunhuber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Clarke, TJ Stream , Kyle Kreuziger, Christian Melendez, Joshua “SuperMan” Reeves, Tom Rodriguez

February 24, 2024

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Employee Rating

Prompt service and thorough. I was serviced without an appointment and my car was ready that same day More

by themom72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Kreuziger

February 21, 2024

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Employee Rating

Fair price and they got it done in a hour service was outstanding will use you again More

by Snoman2
Service Price Transparency
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Recommend Dealer
Yes

January 20, 2024

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Employee Rating

Everyone did a great job Kyle and mike take care of my needs when ever I call thank you guys More

by JwesternFL67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Kreuziger

January 14, 2024

Dealership Rating
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Christian in service made things smooth and had great communication. Couldn't be happier with how I was treated More

by Raymond Garcia II
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Melendez

January 09, 2024

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Professional people, reliable, Organize, great deals, I love coming to get my services here and talk to the advisor More

by csanchez77795
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Melendez

January 04, 2024

Dealership Rating
Employee Rating

The guys and service they provide are outstanding and professional. I would recommend this team to anyone More

by myfitness1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frankie Pena, Chace Gilbert, TJ Stream , Steve Jaichner, Kyle Kreuziger, Christian Melendez, Tom Rodriguez, Jacob Rohde, Jaxon Rohde

January 03, 2024

Dealership Rating
Employee Rating

Good service … but was not able to correct all of the issues with my vehicle. More

by Sporty563
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Kreuziger, Christian Melendez

December 31, 2023

Dealership Rating
Employee Rating

The person taking care of my car and me was too distracted as i tried to ask about some other car issues. He was more worried about my checkin than my issues. He asked if i wanted a free car wash i More

by pamrampenthal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 05, 2024

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. Please reach out to us directly so that we can discuss the matter further. - Jesus Garate, General Manager, (623) 537-5000

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