Michael Rammah | Page 7

I want to begin by saying I was not impressed the last few times I was at this dealership for service. In fact, I was very disappointed. I even had issues when calling. I never received a return call, few times I was at this dealership for service. In fact, I was very disappointed. I even had issues when calling. I never received a return call, whenever I left a message. That happened to me three times. I didn't think I would ever be doing business with Subaru of Wakefield again. In my opinion, they were very unprofessional. I decided, however, to give them another chance and made another appointment. I'm glad I did. This appointment was much better. It was all because of Michael Rammah. He was extremely helpful and professional. He answered all my questions. He actually listened!! If something was confusing, he checked it out. He was very accommodating to my needs and took the time to explain. Because of Michael Rammah, I made another appointment for a different reason. I know I would not have done that if he were not as helpful and personable. He made me feel comfortable. He is an asset to this dealership! I also wanted to add if a dealership wants a customer to return to purchase another vehicle in the future it needs to assure that the service department is responsive, honest, professional, and helpful. Thanks for listening!! More

by Joan Verified Customer Verified Customer

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Mr. Rammah was great. A true professional Made me feel that I was in good hands that I was in good hands More

by DBUZD1970 Verified Customer Verified Customer

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Michael is super communicative and helpful. He walked me through everything on the inspection report and ensured I was well informed on what would be done to my car before I signed off on servi He walked me through everything on the inspection report and ensured I was well informed on what would be done to my car before I signed off on service. Kept me posted on how long it would take and was proactively communicating when the schedule changed so that I didn't feel the need to be glued to my phone the whole time. More

by RACHELRYNA Verified Customer Verified Customer

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Michael is always an absolute pleasure to work with. He makes me feel genuinely cared for as a customer. He makes me feel genuinely cared for as a customer. More

by meredithalfred17 Verified Customer Verified Customer

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Conscientious, affable, and efficient, Mike was able to provide clear and reasonable explanations for the repairs and I was quite satisfied with the service. provide clear and reasonable explanations for the repairs and I was quite satisfied with the service. More

by emspec224 Verified Customer Verified Customer

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Everyone was very friendly and attentive. Communication was great and I didn’t feel pressured into any extra services. Communication was great and I didn’t feel pressured into any extra services. More

by KRISTENLKIRBY Verified Customer Verified Customer

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Excellent manner and service. Provided loaner car when service took all day. Would recommend service department and Michael. Provided loaner car when service took all day. Would recommend service department and Michael. More

by SANDY10110521 Verified Customer Verified Customer

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Customer service forward, very helpful and knowledgeable, kept clear communication regarding my vehicle and was open to letting me try a different vehicle upon request while my car was being repaired. kept clear communication regarding my vehicle and was open to letting me try a different vehicle upon request while my car was being repaired. More

by rromerca Verified Customer Verified Customer

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Michael and the team were phenomenal. Very transparent and overly communicated to keep me up to date. I appreciate the team's knowledge and dedication to making me comfortable and being c Very transparent and overly communicated to keep me up to date. I appreciate the team's knowledge and dedication to making me comfortable and being creative with giving me a loaner due to the timing. More

by mmcdonough18 Verified Customer Verified Customer

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This is the only dealership I will service at. Very courteous and knowledgeable. Everything was clearly explained and the work was done in a timely manner. Very courteous and knowledgeable. Everything was clearly explained and the work was done in a timely manner. More

by PLANTE.JASON Verified Customer Verified Customer

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