My electric car had an issue of not charging, I thought
it was a simple issue of overheating that topping off the coolant would fix. I did not have an appointment, but I did have a problem. Michael heard m
it was a simple issue of overheating that topping off the coolant would fix. I did not have an appointment, but I did have a problem. Michael heard my explanation took on the issue completely, and when it was clear, it was a much larger issue than originally. I had suspected he made everything very easy for me. I had a cup of coffee, a rental car complementary, and was on my way to work in very little time. Within a couple of hours a text from Michael telling me I needed a new water pump, that it was under warranty, And that it would be a Couple of days. An update when the part came in, another update on the expected time of completion. More updates on when to expect my car..
Michael was not only professional, and courteous, but on a very rainy and busy day at the dealership, he made it look effortless. What could have been a stressful morning for me was barely inconvenient. Thank you for not only being great at your job, but for being an amazing human being.
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by Wheredidservicego
Service Price Transparency
Feb 09, 2024 -
Walter's Mercedes-Benz of Riverside responded
Thank you so much for leaving Michael this amazing review! We are glad to hear that Michael took great care of you and your automotive needs. We are happy to know that he kept you updated on your vehicle the entire time and was professional, courteous and amazing. Please do not hesitate to let us know how we may be of further service to you.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Great service!
Super helpful and went the extra mile to ensure my car was taken care of.
Super helpful and went the extra mile to ensure my car was taken care of.
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by sabrina.lopez0810
Service Price Transparency
Feb 05, 2024 -
Walter's Mercedes-Benz of Riverside responded
Sabrina,
Thank you so much for leaving us this positive review! We are glad to hear that our team took great care of you and your automotive needs. We are happy to know that they were super helpful and went the extra mile to ensure your vehicle was taken care of. Please do not hesitate to let us know how we may be of further service to you.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
My sevice rep.
was Michael Ramos at Walters Mercedes Benz my car was seviced he explained to me the service I would receive for the mileage service A/B I waited fo
was Michael Ramos at Walters Mercedes Benz my car was seviced he explained to me the service I would receive for the mileage service A/B I waited for the car on Saturday
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by J. Hooks
Jan 24, 2024 -
Walter's Mercedes-Benz of Riverside responded
J Hooks,
Providing incredible and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Michael's efforts could meet your satisfaction! We are thrilled to know that he explained the service you would be receiving. If you ever have any questions or concerns please do not hesitate to give us a call.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Michael Ramos, has great customer service, is very
communicative with customer on what’s going on with vehicle and giving updates , professional.
Only issue was when picking up vehicle and technician
communicative with customer on what’s going on with vehicle and giving updates , professional.
Only issue was when picking up vehicle and technicians not supporting and helping out service advisor with timely matter on bringing vehicle out, very unprofessional when service advisor delivering great customer service and technicians not supporting or staying on top of things then reflects back on the advisors. Not the first time have encountered issues regarding back end. I can go anywhere else especially that my car out of warranty but still decide to give Walter’s Mercedes Benz of Riverside my business.
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by paulina
Service Price Transparency
Michael Ramos was very helpful and friendly.
I walked in without an appointment and gave me excellent service.
I walked in without an appointment and gave me excellent service.
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by lgg
Service Price Transparency
Jan 11, 2024 -
Walter's Mercedes-Benz of Riverside responded
lgg,
Thank you so much for leaving Michael this incredible review! We are glad to hear that Michael took amazing care of you and your automotive needs. We are happy to know that he was very helpful and friendly. Please do not hesitate to let us know how we may be of further service to you.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
The Dealership is always clean, organized and ready to
attend to my needs when I arrive.
attend to my needs when I arrive.
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by marcia4jones
Service Price Transparency
Dec 28, 2023 -
Walter's Mercedes-Benz of Riverside responded
We are grateful for you leaving us this flawless review! We are thrilled to hear that our team took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that they were ready to attend your needs when you arrived. We hope to see you again the next time your vehicle needs service.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Professional clean and they know what they’re doing with
your vehicle clean clean clean
your vehicle clean clean clean
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by Pastor Barbara
Service Price Transparency
Nov 27, 2023 -
Walter's Mercedes-Benz of Riverside responded
Pastor Barbara,
Providing quality and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that our teams efforts could meet your satisfaction! We are happy to know that they were professional and knew what they were doing. Please do not hesitate to let us know how we may be of further service to you.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Michael Ramos was an excellent rep.
He was very personable and explained services in a way that was easy to understand.
He was very personable and explained services in a way that was easy to understand.
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by tamaraemoore06
Service Price Transparency
Nov 20, 2023 -
Walter's Mercedes-Benz of Riverside responded
Tamara,
Providing quality and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Michael's efforts could meet your satisfaction! We are thrilled to know that he was very personable and explained all of the services in a way that was easy to understand for you. Please do not hesitate to let us know how we may be of further service to you.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Micheal Ramos treated me like I was part of his family
very welcoming & professional, will recommend him to everyone
very welcoming & professional, will recommend him to everyone
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by Edmundo Leon
Service Price Transparency
Nov 13, 2023 -
Walter's Mercedes-Benz of Riverside responded
Edmundo,
Providing quality and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Michael's efforts could meet your satisfaction! We are pleased to know that he was very welcoming and professional. We hope to see you again when the time comes for your next service.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Best customer service, everyone gos over and beyond to
give the best service and treat you like family
give the best service and treat you like family
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by arturo_rodriguez68
Service Price Transparency
Nov 09, 2023 -
Walter's Mercedes-Benz of Riverside responded
We are grateful for you leaving us this phenomenal review! We are glad to hear that our team took great care of you and could provide you with thorough and efficient service. We are thrilled to know that they went above and beyond for you. We hope to see you again when the time comes for your next service.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
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