Michael Ramos

I had a positive experience with Micheal Ramos a service advisor, when I took my Mercedes in for my yearly service. He was forth coming and knowledgable with the services I needed. He was professional and advisor, when I took my Mercedes in for my yearly service. He was forth coming and knowledgable with the services I needed. He was professional and honest. I never felt that uneasy feeling when taking my car into the dealership for service. More

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Walter’s Mercedes Service Department is a nice place with some friendly staff members and show willingness to help. I am a return customer of the service department. some friendly staff members and show willingness to help. I am a return customer of the service department. More

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Michael Ramos is very personable. Michael explained everything to me and made several suggestions to me regarding extending my service agreement. Michael explained everything to me and made several suggestions to me regarding extending my service agreement. More

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Michael took his time explaining everything regarding my car and on the maintenance that was recommended. Very polite as well car and on the maintenance that was recommended. Very polite as well More

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Excellent customer service and communication. Alex is always great and helpful. He keeps me updated with the status of my vehicle. All service department staff are so professional, and always tre Alex is always great and helpful. He keeps me updated with the status of my vehicle. All service department staff are so professional, and always treat me with the upmost respect and urgency. More

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Great service Michael Ramos provided excellent care. I will recommend Walter’s to my family. I will recommend Walter’s to my family. More

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Your service department is a scam. Not resetting service notice on the dashboard because I chose to have minimum service performed, is a scam. Not resetting service notice on the dashboard because I chose to have minimum service performed, is a scam. More

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Michael Ramos was incredible and he went above and beyond to make sure we were taken care of. to make sure we were taken care of. More

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I always bring my c63 to Walters Riverside. Michael Ramos was my last service advisor. Michael preserves a professional presence, industry knowledge, and is very personable. He maintained exc Michael Ramos was my last service advisor. Michael preserves a professional presence, industry knowledge, and is very personable. He maintained excellent communication exquisitely throughout the few-day process. More

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Bought my electric Mercedes at this dealership. Did not have a great experience with my very young salesman, luckily I knew exactly which car I wanted to buy. I pre-paid for all the service and I’v Did not have a great experience with my very young salesman, luckily I knew exactly which car I wanted to buy. I pre-paid for all the service and I’ve taken my car always to Palm Springs instead of to this dealership. I had an issue with the car overheating, turned out to be a faulty water pump. My actual service advisor was amazing. Kept me informed every step of the way, let me know it was under warranty, got me a loaner at no cost, just all around Great. However, when it was time to pick up the car, Joseph was my service advisor. He did not introduce himself. My car wasn’t quite ready. And when they brought it around it was not charged. Not charging had been the reason I brought it in, I was concerned if the charging issue had been resolved. unfortunately, Joseph was on the phone, or laughing with his coworkers, and I was unable to get his attention. Eventually, someone else helped me, it was put on the slow charger for four minutes, it received zero charge, was taken off the charger and brought back around. I was then told it appeared to be charging normally because it had received zero charge I wanted to at least see it gain some charge And requested it be put back on the charger. The fast charger was being used to charge a car that was not being picked up that night where my car that was now promised an hour earlier was put on the slow charger. It received 2% charge. I agreed to take my car home. As I left, Joseph was laughing with his coworkers about what a hard worker he was, about “what xxxxxxxx” the young guys at the shop are, how he works rings around the rest of them, and he was looking forward to leaving for the night. No one bothered to say goodbye to me as I walked out and got in my car. More

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