Michael Robinson
Michael Robinson at Mercedes-Benz of Boston

Michael Robinson | Page 16

Service Consultant

Mercedes-Benz of Boston

259 McGrath Hwy
Somerville, MA 02143

5.0
176 Reviews
5.0

176 Reviews

Write a Review

176 Reviews of Michael Robinson

August 29, 2021

Dealership Rating
Employee Rating

I had a great experience with the service department Michael was just wonderful to work with More

by Santamsarno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 31, 2021

Mercedes-Benz of Boston responded

This is so wonderful to hear! Thank you for visiting us here at Mercedes-Benz of Boston - we hope to see you again next time!

August 04, 2021

Dealership Rating
Employee Rating

Michael service rep was great did work and got car serviced quickly on time More

by Galluzzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2021

Mercedes-Benz of Boston responded

We're so glad Michael could provide five-star care while you had your vehicle serviced here at Mercedes-Benz of Boston! Thank you for the great review and continued support!

July 26, 2021

Dealership Rating
Employee Rating

Efficient, on time, perfection, polite, best dealer around, and jimmy is the best service rep ever. Also the valet service and Ron that drops off a loaner and then brings my car back, a perfect gentle More

by Sew-it
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 28, 2021

Mercedes-Benz of Boston responded

Thank you for these kind comments - we can't wait to share them with Jimmy, Ron and the rest of the team! Your business is greatly appreciated by all of us here at Mercedes-Benz of Boston and we look forward to your next visit!

July 23, 2021

Dealership Rating
Employee Rating

It's NICE to know you can depend on great service for your Mercedes in these trying times you can count on them at home or at Mercedes Benz dealership . More

by R Nelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Albert Berisha, Erika Pineda

Jul 27, 2021

Mercedes-Benz of Boston responded

This review is so great to read! Thank you for taking the time to leave us your kind words and five-star rating! We look forward to seeing you at your next service visit! - Mercedes-Benz of Boston

July 19, 2021

Dealership Rating
Employee Rating

I just purchased my first car in nearly a decade, as well as my very first Mercedes and my experiance at Mercedes Benz of Boston was exceptional. I had the pleasure of working with Manny, and he was fantasti More

by Ali61084
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Albert Berisha , Julio Carvajal, Manuel Rodriguez

Jul 20, 2021

Mercedes-Benz of Boston responded

Welcome to the Mercedes family! We are so happy you got the chance to work with Manny on the purchase of your 2021 GLE. Thank you for your awesome review and for choosing Mercedes-Benz of Boston!

July 15, 2021

Dealership Rating
Employee Rating

This dealership is tops by far, I made an appointment online for service which was quick and painless. The mechanic found issues that were rectified .My car is running better that ever. Mike assisted me More

by Liz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paolo Castro, Jimmy Maniatis , Ricardo F.

Jul 16, 2021

Mercedes-Benz of Boston responded

This review means more to our team than you know! Thank you for leaving us your five-star rating and for being a loyal customer! - Mercedes-Benz of Boston

July 08, 2021

Dealership Rating
Employee Rating

Michael has handled any issues I’ve had in a personal and professional manner! Makes everything make since to me! Any questions are answered thoroughly! More

by Juanjackson1967
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jul 08, 2021

Mercedes-Benz of Boston responded

Thank you so much for the great review! Michael is a valued member of our team and we know they'll be thrilled to hear they've made this a five-star experience for you! We appreciate you being part of the Mercedes-Benz of Boston family!

July 02, 2021

Dealership Rating
Employee Rating

They don’t take care of you if they think you’re not rich. Had to wait 30 minutes for an appointment when there were no other customers at the time. Staff is generally unprofessional and I had to ask my More

by Argoyle2758and
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 16, 2021

Mercedes-Benz of Boston responded

We're sorry to hear about this experience. We value feedback and use this information to improve customer satisfaction. If you would like to discuss this issue further, please don't hesitate to reach out to me directly. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com

June 30, 2021

Dealership Rating
Employee Rating

Good service and keep schedule, this time air pressure warning still on when car was returned. More

by Prichett
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chip McCarty

Jun 30, 2021

Mercedes-Benz of Boston responded

Thanks for your feedback. Please reach out to our service team if there is anything more we can address.

June 19, 2021

Dealership Rating
Employee Rating

The service adviser was really , really bad.Terrible experience, no communication, slow and incompetent service. Waited 3 days for diagnostic, much better going to the greasy guys on any gas station. More

by echapkanov
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Michael Vo

Jul 15, 2021

Mercedes-Benz of Boston responded

We appreciate you bringing this information to our attention. I would be interested in hearing more about this experience so I can address these concerns with the team. Please reach out to me at your earliest convenience. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com

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