Michael Sherota | Page 24

Friendly staff clean dealership. Everyone seems to go out of there way to help out. Three cars from this dealership. Service this past week was easy of there way to help out. Three cars from this dealership. Service this past week was easy More

by Brentderins1 Verified Customer Verified Customer

Report | Print

Best service, best customer service and all around 100% best establishment I've ever stepped foot into and this is why we ONLY come here to this location and no other! best establishment I've ever stepped foot into and this is why we ONLY come here to this location and no other! More

by carlsonjessica501 Verified Customer Verified Customer

Report | Print

This was a seamless experience and I was elated by the fact that it was quick, transparent, organized and professional. Thank you for providing this service! fact that it was quick, transparent, organized and professional. Thank you for providing this service! More

by Missmaraa Verified Customer Verified Customer

Report | Print

Extremely uncaring dealer told me I had to leave the car for a day or so did not offer me a ride didn't tell me it was under warranty went to another dealer they fixed it in 15 minutes for a day or so did not offer me a ride didn't tell me it was under warranty went to another dealer they fixed it in 15 minutes More

by George Verified Customer Verified Customer

Report | Print

I request service yesterday,they told me battery diet,next day my car doesn’t wok again,I have to jumper battery drive to service,but when we check battery fine but my starter doesn’t work,they have diet,next day my car doesn’t wok again,I have to jumper battery drive to service,but when we check battery fine but my starter doesn’t work,they have to replace More

by SAVTURILHAN01 Verified Customer Verified Customer

Report | Print

Perfect experience from making the appointment to drop off, to pickup: Courteous, professional, and efficient. Thanks for the great service, Khai Andrews! Won’t go anywhere else. off, to pickup: Courteous, professional, and efficient. Thanks for the great service, Khai Andrews! Won’t go anywhere else. More

by TRG Verified Customer Verified Customer

Report | Print

Have a terrible telephone system. Called service manager and was not answered so I left a message around 3 PM expecting a call back..... never returned. Called service manager and again no answer ( also I and was not answered so I left a message around 3 PM expecting a call back..... never returned. Called service manager and again no answer ( also I was told my vehicle would be diagnosed and called back in the AM. Unable to talked to anyone I called the main operator telling them I could not get to speak to the service advisoran and before getting the first syllable of his name I was transferred to an unanswered phone....... TWICE. I had to actually get a ride to the dealership to speak to someone .... I think I disrupted her texting and also the manager behind the receptionist desk playing video game on his computer. POOR COMMUNICATION SYSTEM ... More

by K9docs Verified Customer Verified Customer

Report | Print

My situation is as follows. I had two new tires put on the front of my van, the service writer “Michael“ must’ve written it up incorrectly and the installer obviously didn’t catch it either but they put p the front of my van, the service writer “Michael“ must’ve written it up incorrectly and the installer obviously didn’t catch it either but they put passenger tires on the front of my work van rather than the LT light truck tires that should’ve been on there. That in itself is dangerous, when I realized it about 30 days later, only because someone brought it to my attention. I went back to the dealership where we set up an appointment to change my tires to the correct ones, I went back a few days later her to have the tires put on and when I did they put the new tires on the rims they never balanced them they never check the air pressure and whoever did the insulation also broke one of the sensors that tells you the tire pressure. Of course the service writer “Michael“ brings my van back up to me with the message about the tire pressure and gives it back to me as if all is well. When I asked for them to activate the pressure sensors he got somebody that supposedly tried to do so and therefore determined that the sensor was broken. At that point I questioned whether the tire pressure was correct and Michael gave me a sort of an attitude referencing that of course they’re done correctly. As I drove away and finally made it out of the traffic area and was able to get my vehicle up to about 35 40 mph it literally felt like my front wheels were going to fall off. I then brought my truck to a tire shop and had them balance the tires which calculated out at A 5.50 and a 4.75 keeping in mind that they’re supposed to level out at no more than a .025 and my tire pressures were both way off proving to me in fact that the technician just put the tires on the rims never tried to balance them never check the tire pressure put them on the van and sent me on my way. Unfortunately this is not my only bad experience with that location and will definitely not be going back there More

by Jim Verified Customer Verified Customer

Report | Print

I resented spending my entire Sunday trying to buy a car. The back and forth uses up too much time and resulting in chaos. Also I don't understand why cash deals require a $1000 penalty car. The back and forth uses up too much time and resulting in chaos. Also I don't understand why cash deals require a $1000 penalty More

by vtoniadams Verified Customer Verified Customer

Report | Print

The Customer Service Rep was courteous and helpful in helping and assisting to help me with the service for my Buick by Encore. The car was return time in a timely manner. I helping and assisting to help me with the service for my Buick by Encore. The car was return time in a timely manner. I More

by Whodidit818 Verified Customer Verified Customer

Report | Print