Michael Shteyn | Page 2

I worked with Mike S who was personable, knowledgeable and easy to work with on making my RX 350 decision. I felt that I was working with an honest, caring sales associate. and easy to work with on making my RX 350 decision. I felt that I was working with an honest, caring sales associate. More

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Very professional and friendly staff. Kid friendly and clean environment. Made car shopping enjoyable! Michael is a wonderful sales representative! Will use them again for sure. clean environment. Made car shopping enjoyable! Michael is a wonderful sales representative! Will use them again for sure. More

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Superlative service, attentive assistance and very thorough explanations and introduction to new car. This dealership sales, service and hospitality is without peer. We always are made to feel we are thorough explanations and introduction to new car. This dealership sales, service and hospitality is without peer. We always are made to feel we are the most important persons in the place. More

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Lexus of Wayzata is the finest dealership we have been to. They have reinvested in the property over the years and it is striking. The waiting area has the feeling of a resort, complete with a gas firepla to. They have reinvested in the property over the years and it is striking. The waiting area has the feeling of a resort, complete with a gas fireplace and numerous complimentary refreshments. But more importantly are the people. From the moment you enter, you are warmly welcomed by the receptionist. Our salesperson was Michael Shteyn. Michael was without question, the finest sales rep we have ever worked with in a dealership!!! He was professional, friendly, informative, knowledgeable throughout the whole process and an OUTSTANDING communicator as well, even responding to questions after business hours. He is truly worthy of the Lexus badge of honor and should be commended. We had the opportunity to meet the General Manager, Robert Katz. His excellent leadership is evident throughout this operation. HIGHLY RECOMMENDED More

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Fantastic Service Had a wonderful experience car shopping for a car and ultimately buying from them. Communicated with Michael, Russel, and John throughout the process Had a wonderful experience car shopping for a car and ultimately buying from them. Communicated with Michael, Russel, and John throughout the process and they were excellent with answering all of my questions and helping me find exactly what I was looking for. Would definitely purchase from here again. More

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Upfront, clear, and pressure-free I worked with Michael to purchase my first vehicle as a post-grad. Having little experience with vehicle research and purchasing, Michael was helpful I worked with Michael to purchase my first vehicle as a post-grad. Having little experience with vehicle research and purchasing, Michael was helpful and patient. He and the rest of the Lexus of Wayzata staff were honest and straightforward with the steps in the process. Michael was willing to work at my pace and made me feel comfortable in a new environment. From the moment I stepped in the door to the day I drove away with my certified pre-owned Lexus, I felt welcomed and valued as a car buyer. I am very happy with my experience at Lexus of Wayzata! More

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My wife and I, we loved the experience!! Michael Shteyn gave us a wonderful experience and show us what Lexus is All about!! From greeting us at the door and offering refreshments, all the way to saying g gave us a wonderful experience and show us what Lexus is All about!! From greeting us at the door and offering refreshments, all the way to saying goodbye after we picked up our great Lexus, the experience was Top Class!! Thank you Michael for giving us first and great experience with Lexus dealership!! The dealership ship is lucky to have a great representative like you !!! Also Sergio Pena did an excellent job with the whole transaction! It was very smooth and less then 25 minutes!!!😀 Thank you so much Sergio and I hope we will meet again when purchasing another Lexus !! All the Best !!! More

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Thank you Michael & Bryan for an incredible experience! I absolutely love my Lexus RX 350, it's an amazing car and I'm so pleased with my purchase! One of the things I was most impressed with though, is th I absolutely love my Lexus RX 350, it's an amazing car and I'm so pleased with my purchase! One of the things I was most impressed with though, is that I never felt pressured into buying. Not once. Michael and Bryan answered all of my questions, and I asked A TON of them! From the moment I walked into the dealership, I felt cared for. Each time I step in those doors, I continue to experience a high level of service and it's great seeing such friendly faces. Michael & Bryan, thank you... I'm so proud & grateful to feel part of the Lexus family! (And a shout out to Celeste, impeccable service as well!) More

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Great service! Quick response! Great service rep! Very easy to make appointment. Very courteous staff! Facilities were clean. Waiting area is very comfortable with good amenities! easy to make appointment. Very courteous staff! Facilities were clean. Waiting area is very comfortable with good amenities! More

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Michael Shteyn was so very helpful and knowledgeable. He has been able to assist with every part of process and has still been helpful after the purchase with questions that have come up. He made the purcha has been able to assist with every part of process and has still been helpful after the purchase with questions that have come up. He made the purchase process Fun, easy and enjoyable. He put a big bow on my car and made the experience special. Even offered to take pictures until I got one that was “just right.” The financing part could have run more smoothly as they had other people’s information in my folder. Also I had already met and established a relationship with John Cadle on a day I came to test drive the car. However on the day I came to purchase I was told that I could not work with him because of dealership rules. I find that extremely disappointing as you should have a choice of who you want to work with. I work in healthcare and if someone chose me as a provider, it would be Unprofessional to tell the consumer that they cannot work with me because of my workplace rules and have the consumer work with someone who they may not know or trust. If you want people to keep working with your dealership you may want to reconsider these rules. More

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