Michael Smith
Michael Smith at Fort Wayne Toyota

Michael Smith | Page 4

Sales and Leasing

Fort Wayne Toyota

5900 Illinois Rd.
Fort Wayne, IN 46804

not yet
rated
173 Reviews

My goal is to provide an exceptional experience buying a vehicle, not selling one. I don’t believe that anyone wants to be sold, but we all want to find the right product to buy. Car shopping should be enjoyable. Yes, I said enjoyable. It’s a big purchase and the person that’s assisting you should help you as a friend. I realize that not everyone wants their car salesperson as a friend, but the days of tension when buying should be gone. Having survived a stroke that the experts said was going to kill me cemented my belief that life is too short not to enjoy it. Why should buying a car be stressful? It shouldn’t be! I believe that the experience I provide when buying a vehicle is why so many clients come to see me when they’re at the dealership for service, and continue to have me help them with their purchases. Call or text me at (260) 571-6992.

not yet
rated

173 Reviews

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Dealership Experience

18 yrs, 3 mos

Industry Experience

18 yrs, 3 mos

Specialties & Trainings

I’m a Stroke survivor which gave me (I believe) unlimited patience.

173 Reviews of Michael Smith

August 26, 2022

Dealership Rating
Employee Rating

I had to travel 65 miles away from home to find some decent car inventory in the current car buying climate of 2022. From my first contact with Michael Smith at Fort Wayne Toyota I knew I had finally f More

by DEEBEE_46516
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 29, 2022

Fort Wayne Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Michael delivered such a great experience!

August 24, 2022

Dealership Rating
Employee Rating

Sales people are good, but finance people are very pushy and try to sneak extra numbers in your paperwork hoping you won’t notice. Omar is not to be trusted More

by Ak5645
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 28, 2022

Fort Wayne Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Aug 28, 2022

Fort Wayne Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 23, 2022

Dealership Rating
Employee Rating

Michael Smith of Fort Wayne Toyota helped us thru process of buying Kia, excellent service More

by kimbolt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 24, 2022

Fort Wayne Toyota responded

Kim, Thank you for sharing your experience with us! We're happy to hear it went well working with Michael and hope you enjoy your new vehicle. We truly appreciate your feedback!

August 18, 2022

Dealership Rating
Employee Rating

very helpful and professional ,, very nice people . I appreciate their business . thank you Micheal Smith ! More

by TWANDACARROLL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 21, 2022

Fort Wayne Toyota responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fort Wayne Toyota!

August 12, 2022

Dealership Rating
Employee Rating

The service guys were all great and friendly. They got my car in and out real quick. More

by TOBY.DRUHOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Goldsworthy, Chris Rinker, Pyay Thu

Aug 15, 2022

Fort Wayne Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Fort Wayne Toyota. Please don't hesitate to reach out if you need anything else.

August 09, 2022

Dealership Rating
Employee Rating

I was looking for a vehicle and was 'steered' to Fort Wayne Toyota. The door opened wide and I was fortunate to talk with Michael Smith. From the walk to car, to the 'cradling driver seat' and a test dri More

by cr_sings
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 09, 2022

Fort Wayne Toyota responded

Thank you for sharing your experience with us! We're happy to hear it went well with Michael and our team and we hope you enjoy your new vehicle. We truly appreciate your feedback!

July 30, 2022

Dealership Rating
Employee Rating

Thanks to your help, I bought a car that I am satisfied with., Thanks to your help, I bought a car that I am satisfied with. Gengjia would like to thank your sales staff and managers. The two of them have More

by ZHUXIU19721108
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Grove, Michele Hildenbrand, James Hooper, Chris Rinker, Keith Schendel, Phil Snyder, Pyay Thu, Dave Welling, Logan Wood

Aug 01, 2022

Fort Wayne Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 22, 2022

Dealership Rating
Employee Rating

Easy to work with, even when I was on vacation in a different time zone! Kept me up to date on everything from start to finish. Michael is excellent! More

by DPHAN02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 24, 2022

Fort Wayne Toyota responded

Thank you for choosing Fort Wayne Toyota Lexus, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 21, 2022

Dealership Rating
Employee Rating

Michael Smith is awesome! He listens well, knows his cars, has an exceptionally memory, cares about the customers, and led me to my perfect car. Michael Smith is highl More

by Brenda. Berghuis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 24, 2022

Fort Wayne Toyota responded

Thanks for sharing your thoughts about your experience with Michael here at Fort Wayne Toyota Lexus. We appreciate your business and hope to see you again soon!

July 16, 2022

Dealership Rating
Employee Rating

Michael Smith at Fort Wayne Toyota is the guy to buy from! He took care of everything we needed and ensured that we have a safe reliable car for our new family of 3! We love my Rav 4! Thanks Michael! More

by Teacher238
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 16, 2022

Fort Wayne Toyota responded

Thank you for choosing Fort Wayne Toyota Lexus, your feedback and rating mean a lot to us. Congratulations on your new vehicle! We're glad we were able to help, and we hope to see you again!

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