Michael Smith
Michael Smith at Fort Wayne Toyota

Michael Smith | Page 7

Sales and Leasing

Fort Wayne Toyota

5900 Illinois Rd.
Fort Wayne, IN 46804

not yet
rated
173 Reviews

My goal is to provide an exceptional experience buying a vehicle, not selling one. I don’t believe that anyone wants to be sold, but we all want to find the right product to buy. Car shopping should be enjoyable. Yes, I said enjoyable. It’s a big purchase and the person that’s assisting you should help you as a friend. I realize that not everyone wants their car salesperson as a friend, but the days of tension when buying should be gone. Having survived a stroke that the experts said was going to kill me cemented my belief that life is too short not to enjoy it. Why should buying a car be stressful? It shouldn’t be! I believe that the experience I provide when buying a vehicle is why so many clients come to see me when they’re at the dealership for service, and continue to have me help them with their purchases. Call or text me at (260) 571-6992.

not yet
rated

173 Reviews

Write a Review

Dealership Experience

18 yrs, 3 mos

Industry Experience

18 yrs, 3 mos

Specialties & Trainings

I’m a Stroke survivor which gave me (I believe) unlimited patience.

173 Reviews of Michael Smith

March 19, 2022

Dealership Rating
Employee Rating

The sales and finance team made the process very easy, best buying experience I have had yet!! More

by KyleC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 21, 2022

Fort Wayne Toyota responded

Thank you so much, Kyle, for choosing Fort Wayne Toyota Lexus! Congrats on your new purchase, and let us know if we can be of any more assistance!

March 15, 2022

Dealership Rating
Employee Rating

Customer service was fantastic. MiKe helped me through out my purchase and still updating me with my new car. More

by JOMAR ML
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 15, 2022

JOMAR ML responded

Thank you Fort Wayne Toyota gro your great service.

February 25, 2022

Dealership Rating
Employee Rating

Fantastic service with fantastic people. Everyone was very friendly and would not be satisfied until we came to an agreement and I left their lot with a new car from a Trade in. More

by AEKID77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 25, 2022

Fort Wayne Toyota responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

February 14, 2022

Dealership Rating
Employee Rating

Everyone at this dealership was professional, helpful and friendly. We were very happy with the entire process of purchasing our SUV. More

by MONTEMOFFETT3
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herb Lefler

Feb 14, 2022

Fort Wayne Toyota responded

Monte, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Congratulations on your SUV!

February 03, 2022

Dealership Rating
Employee Rating

I’m very annoyed because when signing the paperwork I said I did not want any add ons like autoguard and protect edge when signing the paper work, the finance guy slipped in those extra charges after I h More

by ALEXCARDENAS0387
Customer Service
Friendliness
Price
Recommend Dealer
No
Feb 20, 2022

Fort Wayne Toyota responded

Alex, we're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Feb 06, 2022

Fort Wayne Toyota responded

Alex, We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Feb 23, 2022

ALEXCARDENAS0387 responded

I’ve reached out to Michael, he said I should be getting a refund in 4-6 weeks. Once I get that I’ll be happy to change my review

January 27, 2022

Dealership Rating
Employee Rating

Very friendly and no wait time. Everyone was very attentive and helpful throughout. I would definitely use their services again. More

by NATALIE.SMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 27, 2022

Fort Wayne Toyota responded

Natalie, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 15, 2022

Dealership Rating
Employee Rating

Fort Wayne Toyota is a great place to buy a car or get it serviced. Michael Smith is great about keeping the whole process of buying a car as easy as possible. Jeremy in the service department does a great More

by HIPPOLOVE78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Goldsworthy

Jan 17, 2022

Fort Wayne Toyota responded

Thank you for choosing Fort Wayne Toyota Lexus, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 13, 2022

Dealership Rating
Employee Rating

This dealership is in and out. They get the job done on time and explain how after it’s completed. More

by ERIK.N.DOMINGUEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 13, 2022

Fort Wayne Toyota responded

Thank you for your very kind review, Erik. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Toyota Lexus.

January 08, 2022

Dealership Rating
Employee Rating

I cannot say enough great things. Michael has been of assistance in the looking, buying, and post-buy process. More

by Mindysmetz
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kris Gordon

Jan 08, 2022

Fort Wayne Toyota responded

Congratulations on your new purchase, Mindy! Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Michael delivered such a great experience! We appreciate the five-star rating. Thank you for your business!

January 07, 2022

Dealership Rating
Employee Rating

Great experience and great staff I’ve bought two vehicles from here and couldn’t be happier More

by BLAZECOTTERMAN874
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Rinker

Jan 07, 2022

Fort Wayne Toyota responded

Thank you for your business! We appreciate you taking the time to leave us this fantastic review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We're always happy to help.

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