Michael Smith
Michael Smith at Fort Wayne Toyota

Michael Smith | Page 8

Sales and Leasing

Fort Wayne Toyota

5900 Illinois Rd.
Fort Wayne, IN 46804

not yet
rated
173 Reviews

My goal is to provide an exceptional experience buying a vehicle, not selling one. I don’t believe that anyone wants to be sold, but we all want to find the right product to buy. Car shopping should be enjoyable. Yes, I said enjoyable. It’s a big purchase and the person that’s assisting you should help you as a friend. I realize that not everyone wants their car salesperson as a friend, but the days of tension when buying should be gone. Having survived a stroke that the experts said was going to kill me cemented my belief that life is too short not to enjoy it. Why should buying a car be stressful? It shouldn’t be! I believe that the experience I provide when buying a vehicle is why so many clients come to see me when they’re at the dealership for service, and continue to have me help them with their purchases. Call or text me at (260) 571-6992.

not yet
rated

173 Reviews

Write a Review

Dealership Experience

18 yrs, 3 mos

Industry Experience

18 yrs, 3 mos

Specialties & Trainings

I’m a Stroke survivor which gave me (I believe) unlimited patience.

173 Reviews of Michael Smith

December 28, 2021

Dealership Rating
Employee Rating

Certainly the Rav4 Hybrid was a major reason for our buying from this dealership, but working with Michael Smith was a very good experience as well. More

by BSCHANTZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 29, 2021

Fort Wayne Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Michael and our team here at Fort Wayne Toyota Lexus.

December 14, 2021

Dealership Rating
Employee Rating

We felt good about the negotiation process. The employee we worked with was fantastic! The only complaint we have is the non-negotiable nearly $2000 warranty on the paint (and I forget what else). It seem More

by ASHAW4
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Haggard-He did most of what was needed for the sale and was awesome.

Dec 14, 2021

Fort Wayne Toyota responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your feedback regarding our fantastic service and on how you feel we can improve and better ourselves. We appreciate your business and hope to see you again soon!

December 06, 2021

Dealership Rating
Employee Rating

Love your staff they are very professional and they listen to your needs!!! Top notch!!! More

by Jbrower101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herb Lefler

Dec 06, 2021

Fort Wayne Toyota responded

Thank you! Michael, Herb and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fort Wayne Toyota Lexus.

December 05, 2021

Dealership Rating
Employee Rating

Impeccable service and attentiveness Michael Smith is Impeccable service and attentiveness Michael Smith is the consummate professional, knowledgeable and courteous so much so words can not begin to do More

by GREGG_BERGER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 06, 2021

Fort Wayne Toyota responded

Gregg, Thank you for sharing your experience with us! We're happy to hear it went well working with Michael and hope you enjoy your new vehicle. We truly appreciate your feedback!

December 03, 2021

Dealership Rating
Employee Rating

Easy to schedule, service guys are easy to talk to. They were right on time/schedule. My only issue is very very exspensive honestly. More

by SHOKOTA2K2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 03, 2021

Fort Wayne Toyota responded

Thank you for taking the time to share your thoughts on working with Michael and our team. We're glad to hear we delivered such a great experience!

November 30, 2021

Dealership Rating
Employee Rating

Excellent service and advise from Mr. Michael Smith. This is our 6 or 7 vehicle leased from Toyota and Mr. Smith. More

by TEOBERHOLTZER60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 01, 2021

Fort Wayne Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Michael here at Fort Wayne Toyota Lexus. We truly appreciate your loyalty to us. We look forward to having you as one of our valued customers for years to come.

November 30, 2021

Dealership Rating
Employee Rating

Michael was top notch. I contacted him about 20 minutes before arriving at the dealership to let him know which vehicle I was interested in. He had the car waiting for us to test drive upon arrival. An exc More

by ROBERT@RGRUBBSLAW.COM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 01, 2021

Fort Wayne Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Michael to be a positive one. We hope you enjoy your new vehicle, Robert. Please don't hesitate to reach out if you need anything else.

November 25, 2021

Dealership Rating
Employee Rating

Great people with amazing service. Michael Smith was welcoming and friendly, making sure we had what we needed. Charles did a good job working with the numbers. Will be back for our next car need! Thank More

by Brittony
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dalton Carr, Charles Smith

Nov 26, 2021

Fort Wayne Toyota responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fort Wayne Toyota Lexus are glad to have you as a customer.

November 25, 2021

Dealership Rating
Employee Rating

Very helpful and friendly people. Michael smith made everything easy and simple. Thank you I will definitely recommend to friends and family. More

by Christopherbarajas7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 26, 2021

Fort Wayne Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Congratulations on your new vehicle and thank you for choosing Fort Wayne Toyota Lexus.

November 24, 2021

Dealership Rating
Employee Rating

Everyone here was very helpful, especially Michael. He did a wonderful job of telling us all about the car I wanted. I would definitely recommend him as your car guy. More

by ACENMARSHALL98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 26, 2021

Fort Wayne Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael met your expectations. Thank you again for choosing Fort Wayne Toyota Lexus, we look forward to having you as one of our valued customers for many more years to come!

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