

Dealership Experience
3 yrs
156 Reviews
Write a Review156 Reviews of Michael Souter
October 21, 2025
Everything about the visit was fine EXCEPT they changed the left most display and now I have to go back to the manual and reset it to display what I want to see. I still haven’t had time to do it. the left most display and now I have to go back to the manual and reset it to display what I want to see. I still haven’t had time to do it. More
Other Employees Tagged: Alecia Pack
October 19, 2025
Forgot to reset the car after oil change, on my other visit, tire is going to be rotated, but they didn’t. Dover Honda service need to improve their promise and quality, you charges more than most places visit, tire is going to be rotated, but they didn’t. Dover Honda service need to improve their promise and quality, you charges more than most places. More
October 16, 2025
It was my first time using Dover Honda service center. I was a bit surprised to learn that my 10:30 appointment was not a firm appointment, but first come first serve. No worries. All of my questions and I was a bit surprised to learn that my 10:30 appointment was not a firm appointment, but first come first serve. No worries. All of my questions and maintenance was done to my complete satisfaction. Michael Souter and Bob Hajjar were especially great. On a negative note, I see someone said "Dealing with Alecia makes me NOT want to go to Dover Honda. She is unprofessional and rude at times." I remember talking to Alecia once too and I felt she was uninterested in my inquiry. More
Other Employees Tagged: Mike Segien, James McIntyre, Bob Hajjar, Alecia Pack
October 16, 2025
Having James McIntyre and Ken Crawford greet me every time I come in is the main reason I keep coming back to Dover Honda. I’ve also been happy with the sales department, the parts department in the qual time I come in is the main reason I keep coming back to Dover Honda. I’ve also been happy with the sales department, the parts department in the quality of work done on my car. More
Other Employees Tagged: Mike Segien, James McIntyre, Nick Strong, Alecia Pack , Kenneth Crawford
October 13, 2025
I would first like to thank the person who welcomed me for their professionalism and the service did not take long. I was satisfied. for their professionalism and the service did not take long. I was satisfied. More
Other Employees Tagged: Mike Segien, James McIntyre, Alecia Pack, Dianna Chase
October 13, 2025
In the 30 plus years we have been buying and servicing our cars at Dover Honda, we have always been pleased with the service. James is phenomenal and easy to work with. We just wish they would give a re our cars at Dover Honda, we have always been pleased with the service. James is phenomenal and easy to work with. We just wish they would give a report before and AFTER the work in completed; you just get a before to show what work will be done. More
Other Employees Tagged: Mike Segien, James McIntyre, Alecia Pack
October 11, 2025
Very courteous and job well done, I was explained all that needed to be done and it was that needed to be done and it was More
Other Employees Tagged: Kris Adams , Patrick in parts department helped me considerably
October 10, 2025
Speedy service. Had hardly made it to the waiting room and my car was ready Had hardly made it to the waiting room and my car was ready More
Other Employees Tagged: Mike Segien, James McIntyre, Alecia Pack