Michael Souter
Michael Souter at Dover Honda

Michael Souter

Express Service Advisor

Dover Honda

1 Dover Point Rd
Dover, NH 03820

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4.8
156 Reviews

Dealership Experience

3 yrs

4.8

156 Reviews

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156 Reviews of Michael Souter

October 21, 2025

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Employee Rating

Everything about the visit was fine EXCEPT they changed the left most display and now I have to go back to the manual and reset it to display what I want to see. I still haven’t had time to do it. More

by sharon.bove
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alecia Pack

October 19, 2025

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Forgot to reset the car after oil change, on my other visit, tire is going to be rotated, but they didn’t. Dover Honda service need to improve their promise and quality, you charges more than most places More

by MIIKOCHAN
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Recommend Dealer
No

October 17, 2025

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Great communication from dropping off my car to completion of the work. Highly recommend them. More

by cam11mie
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Recommend Dealer
Yes
Oct 20, 2025

Dover Honda responded

Thank you for the great feedback! We're glad to hear communication was smooth throughout your visit. We truly appreciate your recommendation and look forward to serving you again! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

October 16, 2025

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It was my first time using Dover Honda service center. I was a bit surprised to learn that my 10:30 appointment was not a firm appointment, but first come first serve. No worries. All of my questions and More

by tom.lamy
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Recommend Dealer
Yes

October 16, 2025

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Having James McIntyre and Ken Crawford greet me every time I come in is the main reason I keep coming back to Dover Honda. I’ve also been happy with the sales department, the parts department in the qual More

by Jonathanshiner1999
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Recommend Dealer
Yes

Other Employees Tagged: Mike Segien, James McIntyre, Nick Strong, Alecia Pack , Kenneth Crawford

Oct 17, 2025

Dover Honda responded

Thank you for your loyalty and your kind words! We love hearing James, Ken, and the entire team take such great care of you! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

October 13, 2025

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I would first like to thank the person who welcomed me for their professionalism and the service did not take long. I was satisfied. More

by MAARIR LHOUCINE
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Recommend Dealer
Yes
Oct 13, 2025

Dover Honda responded

Maarir, it's wonderful to hear that our team made you feel welcome, and we hope to see you again at Dover Honda. Safe travels! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

October 13, 2025

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In the 30 plus years we have been buying and servicing our cars at Dover Honda, we have always been pleased with the service. James is phenomenal and easy to work with. We just wish they would give a re More

by MMCAHOON
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Recommend Dealer
Yes
Oct 13, 2025

Dover Honda responded

Hi MM! Thank you for trusting Dover Honda for over 30 years! We appreciate your feedback about James and your suggestion regarding the reports. We’ll share this input with our team. Safe travels Sincerely, Dover Honda Dover, NH www.DoverHonda.com

October 12, 2025

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Went after work and in and out in just fifteen minutes. Barely time to enjoy their snacks! More

by RGM6775
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Recommend Dealer
Yes
Oct 13, 2025

Dover Honda responded

Hi RGM! Wow, that was fast! Glad you got in and out so quickly, even if the snacks didn’t get much attention at Dover Honda! See you next time! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

October 11, 2025

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Very courteous and job well done, I was explained all that needed to be done and it was More

by JMUSTO78
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Recommend Dealer
Yes

Other Employees Tagged: Kris Adams , Patrick in parts department helped me considerably

Oct 13, 2025

Dover Honda responded

Thank you for your kind words and star rating! We look forward to seeing you again! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

October 10, 2025

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Employee Rating

Speedy service. Had hardly made it to the waiting room and my car was ready More

by bktlst57
Service Price Transparency
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Recommend Dealer
Yes
Oct 13, 2025

Dover Honda responded

Thank you for leaving us five stars! We'll see you next time! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

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