Michael Stanton

Ferman Mini's sales team will say anything to get a sale. We went in to test drive a car and went over all the features extensively. One of the options most important to us was the distance managin sale. We went in to test drive a car and went over all the features extensively. One of the options most important to us was the distance managing cruise control. The test drive they take you on is just around the block with max speeds of 35 mph, but Manny showed us how to set the distance between the cars and control it from the steering wheel. We also went over this feature with the tech wizard while setting the car up. On the ride home, going at highway speeds, we were not able to engage the option. We called and talked to the tech wizard, Leah, who told us the option doesn't engage unless you're going over 70 mph. This seemed odd, but we tried again and it still didn't work. We brought the car back the next day, and all of a sudden it was our fault the car did not have the cruise control option we had requested. Turns out, that trim style only has the "regular" cruise control - which Manny all of a sudden was aware of even after admitting he thought our car had the upgraded feature the day before. Michael and Manny went to extensive lengths to blame us for the mistake, and did not offer any kind of remedy. Michael even tried baking in extra charges to cover the costs of their error. Only when our previous salesperson was back in the office (Tony) did we get help navigating the process of Ferman Mini ordering a corrected car for us. But nothing was waived or offered for our inconvenience due to their lies and omissions. Upon leaving the final time, we were told we would get a call from the regional manager within the week - it's now been almost a month and no one has reached out since we left with our corrected vehicle. We would not recommend buying any car from Ferman Mini - their sales team does not stand behind its mistakes and instead blames the customer at every stage. Customer service is dead here. More

by Greg Montalto Verified Customer Verified Customer

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Tony was excellent to work with. I recommend him highly. He is very detailed oriented and very good to work with. I recommend him highly. He is very detailed oriented and very good to work with. More

by mklein5506 Verified Customer Verified Customer

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Matthew & Ferman are always phenomenal to us. That’s why we keep coming back. Thank you always to them That’s why we keep coming back. Thank you always to them More

by ginothebarbertampa Verified Customer Verified Customer

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Great people, great facility. Drove from Fernandina Beach to get the mini I was looking for. Sales staff were very punctual with answers to my questions. Drove from Fernandina Beach to get the mini I was looking for. Sales staff were very punctual with answers to my questions. More

by rxjaxn0i3 Verified Customer Verified Customer

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This was the most pleasant car purchasing experience I have ever had. Dallas was great to work with. Love my Mini!!! have ever had. Dallas was great to work with. Love my Mini!!! More

by sunsourceone Verified Customer Verified Customer

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Always an excellent experience. Fast, efficient and honest service. Great people! Highly recommend!! Sales and service departments. Fast, efficient and honest service. Great people! Highly recommend!! Sales and service departments. More

by Kima Verified Customer Verified Customer

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Very easy to deal with. Great sales associates and very knowledgable about the mini products. Great sales associates and very knowledgable about the mini products. More

by rxjaxn0i3 Verified Customer Verified Customer

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It was a great experience. No pressure to buy. Explained everythingand answered all our questions. . Knowledgeable. I would definitely recommend. No pressure to buy. Explained everythingand answered all our questions. . Knowledgeable. I would definitely recommend. More

by tharter2005 Verified Customer Verified Customer

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This is the second Mini we have bought from Ryan George. Ryan has provided fantastic service throughout the sale. He kept us informed of manufacturing and shipping progress after we ordered, and on the day Ryan has provided fantastic service throughout the sale. He kept us informed of manufacturing and shipping progress after we ordered, and on the day of delivery he made sure I had transportation to the dealership and spent hours providing custom setup and instruction on how to use the car. He is really knowledgeable and generous with his time. I highly recommend Ryan and Ferman! Sorry I don't have a record of the name of the finance person I dealt with. (Not sure if it was Michael or Scott.) He was friendly, efficient, informative, and helpful, and made the purchase transaction quick and smooth. More

by danielmfrank Verified Customer Verified Customer

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I recently purchased a vehicle from Ferman BMW and couldn’t be more pleased with the experience. Bob was incredibly welcoming and knowledgeable and took the time to go over everything about the vehicl couldn’t be more pleased with the experience. Bob was incredibly welcoming and knowledgeable and took the time to go over everything about the vehicle I was interested in and made the entire process easy and fun. Aaron in finance worked hard and efficiently to get me a great deal and helped me stay within budget. Highly recommend this dealership for anyone looking for great service and a hassle free easy car buying experience More

by LINDSMURPH99 Verified Customer Verified Customer

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