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Michael Thorn

Overview Reviews (310) Inventory (172)

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Michael Thorn

Service Manager

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

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4.8

310 Reviews

Overview Reviews (310) Inventory (172)

Dealership Experience

4 yrs, 7 mos

Industry Experience

10 yrs

Languages Spoken

English

4.8

310 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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310 Reviews of Michael Thorn

December 22, 2025

Dealership Rating

Employee Rating

We always work with this Service Center and have always been well served by their team been well served by their team More

by thomas.walker

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson

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Dec 22, 2025 -

Performance Buick GMC responded

Thank you, Thomas, for sharing your experience with us! We're thrilled to hear that our team provided you with such efficient and excellent service. We look forward to assisting you again in the future!

December 21, 2025

Dealership Rating

Employee Rating

I dealt with Eddie at performance he could not have been more professional kept me informed, and the car was ready when he said it would be ready. He was knowledgeable, prepared, and friendly. Eddie is cert more professional kept me informed, and the car was ready when he said it would be ready. He was knowledgeable, prepared, and friendly. Eddie is certainly an asset to performance. More

by Stevewilliamsnj

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dwight Phillips , Eddie

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Dec 22, 2025 -

Performance Buick GMC responded

Thank you, Steve, for sharing your experience with us! We're thrilled to hear that Eddie provided you with such efficient and excellent service. We look forward to assisting you again in the future!

December 18, 2025

Dealership Rating

Employee Rating

Derive department is a critical component to the overall satisfaction of the car owner. Norman and his associates at Performance Chevy went above and beyond to make me a very satisfied customer!! satisfaction of the car owner. Norman and his associates at Performance Chevy went above and beyond to make me a very satisfied customer!! More

by Dave - Morristown

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson

Report | Print

Dec 18, 2025 -

Performance Buick GMC responded

Thank you, Dave, for sharing your experience with us! We're thrilled to hear that Norman provided you with such efficient and excellent service. We look forward to assisting you again in the future!

December 14, 2025

Dealership Rating

Employee Rating

Norm my service advisor is very professional. The car was serviced and came back to me quickly. The car was serviced and came back to me quickly. More

by MASUCCIA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson , Norm is excellent

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Dec 14, 2025 -

Performance Buick GMC responded

Thank you so much for sharing your experience with us! We're thrilled to hear that Norm provided you with such efficient and excellent service. We look forward to assisting you again in the future!

December 12, 2025

Dealership Rating

Employee Rating

Service was great! They identified the problem and did all they could to fix it. They identified the problem and did all they could to fix it. More

by donnelly.j.marty

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson

Report | Print

Dec 12, 2025 -

Performance Buick GMC responded

Thank you, Marty, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

December 10, 2025

Dealership Rating

Employee Rating

Excellent service and team. Service department knowledgeable and friendly. I would highly recommend this team to any chevy customers. Service department knowledgeable and friendly. I would highly recommend this team to any chevy customers. More

by DVMPOP81

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson

Report | Print

Dec 12, 2025 -

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

December 07, 2025

Dealership Rating

Employee Rating

All of the staff are so very friendly and knowledgeable. The prices are fair and the quality of work is exceptional. I highly recommend them for sales, service, and autobody work. The prices are fair and the quality of work is exceptional. I highly recommend them for sales, service, and autobody work. More

by Dkay07940

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson , Norman Hoyt

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Dec 09, 2025 -

Performance Buick GMC responded

Thank you for your fantastic feedback! We take pride in delivering top-notch customer service, and it's wonderful to hear that you had such a positive experience at our location.

December 06, 2025

Dealership Rating

Employee Rating

It was easy to make an appointment and Eddie kept me well informed on when my car would be finished. It’s great to have the car washed too!! informed on when my car would be finished. It’s great to have the car washed too!! More

by barbarakielt321

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson

Report | Print

Dec 07, 2025 -

Performance Buick GMC responded

Thank you, Barbara, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

December 06, 2025

Dealership Rating

Employee Rating

Great service, professional and knowledgeable service tech, and service managers. Over all the service was exceptional. Very easy to work with , up front recommendations and friendly to work with. tech, and service managers. Over all the service was exceptional. Very easy to work with , up front recommendations and friendly to work with. More

by PJOYCE34

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson

Report | Print

Dec 07, 2025 -

Performance Buick GMC responded

Thank you for sharing your experience with us! We're thrilled to hear that our service team provided you with such efficient and excellent service. We look forward to assisting you again in the future!

December 01, 2025

Dealership Rating

Employee Rating

They were all great. Found a tough transmission problem and the car is running well. Great job. Found a tough transmission problem and the car is running well. Great job. More

by TREILLYMAD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson

Report | Print

Dec 01, 2025 -

Performance Buick GMC responded

Thank you for your fantastic feedback! We take pride in delivering top-notch customer service, and it's wonderful to hear that you had such a positive experience at our location.

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