Michael Thorn

Once again outstanding service by Mike and his team. Never any doubt when I come for service that it will be anything less than AWESOME. Thank you, John, service advisor, Mike Service MGR, keep making G Never any doubt when I come for service that it will be anything less than AWESOME. Thank you, John, service advisor, Mike Service MGR, keep making GM customer's happy when they leave no dealership can come close! More

by ebachorik94 Verified Customer Verified Customer

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Excellent communication and zero pressure to pursue the recommendations at the present time. Norman was a great and knowledgeable service representative and was able to answer all of my questions and conce recommendations at the present time. Norman was a great and knowledgeable service representative and was able to answer all of my questions and concerns. More

by JAY19FIRE Verified Customer Verified Customer

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Performance GMC has to one of the best dealerships in NJ. Believe me I have been to many of them. Mike Thorn and John Barker are extremely customer service oriented, professional and are at the top of thei Believe me I have been to many of them. Mike Thorn and John Barker are extremely customer service oriented, professional and are at the top of their game. thank you both for taking care of my car!!! More

by EXUXG Verified Customer Verified Customer

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JOHN BARKER my service advisor is very professional and knowledgeable. Always on top of my car needs. Excellent customer service from Mike the service manager to Priscilla the receptionist. Thank you knowledgeable. Always on top of my car needs. Excellent customer service from Mike the service manager to Priscilla the receptionist. Thank you More

by Cazafco Verified Customer Verified Customer

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They did another great job. Service department is doing a great job helping customers out . Service department is doing a great job helping customers out . More

by SCOTTANGER Verified Customer Verified Customer

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The guy that checked me in was very nice and informative but the sales guy was rude said good morning to one customer but didn’t acknowledge me also my truck was washed with no soap and it left water marks but the sales guy was rude said good morning to one customer but didn’t acknowledge me also my truck was washed with no soap and it left water marks everywhere I had to spend 100$ detailing it More

by GREENTEAM784 Verified Customer Verified Customer

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I basically paid over $200 for nothing. They didn’t change my oil, fix my brakes, changed any fluids. I was onsite for over 3 hours and then they tried to give me a bill for possible fixes They didn’t change my oil, fix my brakes, changed any fluids. I was onsite for over 3 hours and then they tried to give me a bill for possible fixes for over $1000 for a new vehicle I just bought a few months ago. That to me is a scam. I like my GMC Terrain but I will NEVER go back to the dealer for service, I’d rather go to the corner mechanic who gives way better quality services for a far more reasonable cheaper price. Now I see why all GMC service centers are always EMPTY!!! It’s a RIP OFF!!!! More

by Agentsocks74 Verified Customer Verified Customer

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John from service went above and beyond - Solid service representative. Pleasure to do business with this service department. representative. Pleasure to do business with this service department. More

by berutich.justin Verified Customer Verified Customer

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The service was great excellent communication and Ed the service rep was very professional definitely satisfied service rep was very professional definitely satisfied More

by INDIANLANE15 Verified Customer Verified Customer

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Service manager had to take over my service because the service advisor was incompetent. Made a scheduled appointment online for Monday. Dropped vehicle off Sunday afternoon in night drop. I was contacted service advisor was incompetent. Made a scheduled appointment online for Monday. Dropped vehicle off Sunday afternoon in night drop. I was contacted on Monday morning first thing (great). I was told that my 2023 GMC with 20,000 miles might not be covered under warranty and explained the $200 diagnostic charge if the problem is deemed not warranted. It was brought in for a check engine light. So the relevance of focusing on how I might have to pay for service over actually paying attention to my problem was very disappointing. I did not hear back from the dealer until I called on Wednesday to check status. Again, the service advisor was not prepared to give me a proper update on my vehicle. And if I could express what was actually conveyed on our phone conversation you would be stunned. Finally on Thursday I was told my water pump needed replacing. I dropped the vehicle off on Monday! 4 days to diagnose! If I knew it was going to take this long I could have made better arrangements for transportation or reserving a loaner (which I was told by my service advisor was a two week wait). On Friday I had to once again call the dealer to see if my truck would be available by the weekend. Keep in mind, I was called ONCE that Monday morning initially. The dealer NEVER ONCE called me to give me any updates or status. Finally after repeat calls and emails the service manager called me back and I was able to pick my truck up Friday night. WOW! I considered not writing a review at all because the service manager did a great job covering the endless mistakes of the service writer until I got home and realized after all this they install dealer advertising license plate frames! I didn’t buy from this dealer, I most likely won’t use them again and I do not like the look of advertising frames on any of my vehicles. To put them on without permission is not appropriate. More

by AMSCHMIDT600 Verified Customer Verified Customer

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