Michael Thorn
Michael Thorn at Performance Buick GMC

Michael Thorn

Service Manager

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

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4.8
334 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

10 yrs, 4 mos

Languages Spoken

English English

4.8

334 Reviews

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334 Reviews of Michael Thorn

April 02, 2026

Dealership Rating
Employee Rating

Always kind and courteous and a pleasure to work with. Communication is robust and getting answers is appreciated. More

by MJFETHERMAN
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips

Apr 02, 2026

Performance Buick GMC responded

We are so thankful to have you as a customer and for the great review! It is our pleasure to hear about your positive experiences with our service team. We strive for excellence and we sincerely appreciate being your dealership of choice. Thank you!

March 29, 2026

Dealership Rating
Employee Rating

Great experience. I was in and out..afterwards they wash my car and give me my keys. More

by SAMUELS.REGINALD
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 02, 2026

Performance Buick GMC responded

Thank you for your fantastic feedback! We take pride in delivering top-notch customer service, and it's wonderful to hear that you had such a positive experience at our location.

March 28, 2026

Dealership Rating
Employee Rating

Service department took us right away. They found the issue and fixed it quickly. We had the vehicle back later the same day. Everyone was pleasant and easy to deal with. More

by rrosenhouse
Service Price Transparency
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Recommend Dealer
Yes

March 27, 2026

Dealership Rating
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Excellent customer service. My service advisor Junior was very professional and kept me informed of every step of the process while my vehicle was being repaired. They provid More

by Cazafco
Service Price Transparency
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Recommend Dealer
Yes

March 27, 2026

Dealership Rating
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The service department is outstanding. They are courteous, efficient and friendly. I highly recommend them for all your maintenance concerns! More

by ROB@MAGNOTTALLC.COM
Service Price Transparency
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Recommend Dealer
Yes

March 27, 2026

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Customer service was excellant wait time was nice because of the sitting area. Will be back for next Maintenance More

by JANISA1113
Service Price Transparency
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Recommend Dealer
Yes

March 22, 2026

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Excellent, courteous service. Did not oversell to try and add additional service. Car was ready on time. More

by JOHN.MACKO
Service Price Transparency
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Recommend Dealer
Yes
Mar 24, 2026

Performance Buick GMC responded

Thank you, John, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

March 10, 2026

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Employee Rating

Great job they kept there word on getting me out in time to pick up my kids More

by SCOTTANGER
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Recommend Dealer
Yes
Mar 15, 2026

Performance Buick GMC responded

Thank you, Scott, for sharing your experience with us! We're thrilled to hear that our service team provided you with such efficient and excellent service. We look forward to assisting you again in the future!

February 22, 2026

Dealership Rating
Employee Rating

Fantastic services, great work, service manager was super nice and helpful. Did everything i needed More

by ME27
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 23, 2026

Performance Buick GMC responded

Thank you for sharing your experience with us! We're thrilled to hear that our service team provided you with such efficient and excellent service. We look forward to assisting you again in the future!

February 18, 2026

Dealership Rating
Employee Rating

Excellent service as usual. Work done right the first time. The complimentary car was was icing. Great experience. More

by STOMBALAKIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson , Junior

Feb 18, 2026

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

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