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Michael Thorn
Michael Thorn at Performance Buick GMC

Michael Thorn

Service Manager

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

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4.8
315 Reviews

Dealership Experience

4 yrs, 8 mos

Industry Experience

10 yrs, 1 mo

Languages Spoken

English English

4.8

315 Reviews

Write a Review

315 Reviews of Michael Thorn

January 13, 2026

Dealership Rating
Employee Rating

Very satisfied, everyone is friendly. Everything was taken care of rather quickly appreciate the ride to my house and car being completed quickly. More

by karenbsalicrup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson

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January 12, 2026

Dealership Rating
Employee Rating

Always have my truck ready when I request preform work I request and very professional service More

by MSSTIVALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson

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Jan 13, 2026

Performance Buick GMC responded

We are pleased to hear that our service team was effective and efficient. Thank you for taking the time to write us a good review. We appreciate your business and wish you many safe miles!

January 11, 2026

Dealership Rating
Employee Rating

Professional, punctual and courteous service from online booking to drop off and pick up of vehicle More

by JOHNHOCKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson , Eddie and all members of service team

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Jan 13, 2026

Performance Buick GMC responded

We are pleased to hear that our service team was effective and efficient. Thank you for taking the time to write us a good review. We appreciate your business and wish you many safe miles!

January 10, 2026

Dealership Rating
Employee Rating

Eddie was great great great great great great great great great great great great great More

by PMCNULTY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Gauthier, Chris Wells, Rodrigo Diaz-Parra, Jalex Green, Anthony Ciarlo, Leonard Clark, Mark Bougas, Dwight Phillips, Jacob Stevenson , Eddie

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Jan 13, 2026

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Eddie. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

January 08, 2026

Dealership Rating
Employee Rating

This dealership is a place where everyone feels in good hands, the customer service is awesome and very professional. More

by ARONHILL120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson , Eddie

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Jan 09, 2026

Performance Buick GMC responded

Thank you for your fantastic feedback! We take pride in delivering top-notch customer service, and it's wonderful to hear that you had such a positive experience at our location.

January 02, 2026

Dealership Rating
Employee Rating

Norman was extremely communicative and helpful during the whole process. Could not recommend him more. More

by marianapdias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson , Norman Hoyt

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Jan 03, 2026

Performance Buick GMC responded

Thank you for taking the time to let us know that we are doing a good job. We're grateful that you recognized Norman’s helpfulness and commitment to excellence. We work hard to give our customers a fantastic experience and are happy to see that we are making it happen! We wish you many safe journeys.

December 22, 2025

Dealership Rating
Employee Rating

We always work with this Service Center and have always been well served by their team More

by thomas.walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson

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Dec 22, 2025

Performance Buick GMC responded

Thank you, Thomas, for sharing your experience with us! We're thrilled to hear that our team provided you with such efficient and excellent service. We look forward to assisting you again in the future!

December 21, 2025

Dealership Rating
Employee Rating

I dealt with Eddie at performance he could not have been more professional kept me informed, and the car was ready when he said it would be ready. He was knowledgeable, prepared, and friendly. Eddie is cert More

by Stevewilliamsnj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips , Eddie

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Dec 22, 2025

Performance Buick GMC responded

Thank you, Steve, for sharing your experience with us! We're thrilled to hear that Eddie provided you with such efficient and excellent service. We look forward to assisting you again in the future!

December 18, 2025

Dealership Rating
Employee Rating

Derive department is a critical component to the overall satisfaction of the car owner. Norman and his associates at Performance Chevy went above and beyond to make me a very satisfied customer!! More

by Dave - Morristown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson

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Dec 18, 2025

Performance Buick GMC responded

Thank you, Dave, for sharing your experience with us! We're thrilled to hear that Norman provided you with such efficient and excellent service. We look forward to assisting you again in the future!

December 14, 2025

Dealership Rating
Employee Rating

Norm my service advisor is very professional. The car was serviced and came back to me quickly. More

by MASUCCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson , Norm is excellent

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Dec 14, 2025

Performance Buick GMC responded

Thank you so much for sharing your experience with us! We're thrilled to hear that Norm provided you with such efficient and excellent service. We look forward to assisting you again in the future!

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