Michael Thorn
Michael Thorn at Performance Buick GMC

Michael Thorn | Page 4

Service Manager

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

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4.8
335 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

10 yrs, 4 mos

Languages Spoken

English English

4.8

335 Reviews

Write a Review

335 Reviews of Michael Thorn

December 12, 2025

Dealership Rating
Employee Rating

Service was great! They identified the problem and did all they could to fix it. More

by donnelly.j.marty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2025

Performance Buick GMC responded

Thank you, Marty, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

December 10, 2025

Dealership Rating
Employee Rating

Excellent service and team. Service department knowledgeable and friendly. I would highly recommend this team to any chevy customers. More

by DVMPOP81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2025

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

December 07, 2025

Dealership Rating
Employee Rating

All of the staff are so very friendly and knowledgeable. The prices are fair and the quality of work is exceptional. I highly recommend them for sales, service, and autobody work. More

by Dkay07940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson , Norman Hoyt

Dec 09, 2025

Performance Buick GMC responded

Thank you for your fantastic feedback! We take pride in delivering top-notch customer service, and it's wonderful to hear that you had such a positive experience at our location.

December 06, 2025

Dealership Rating
Employee Rating

It was easy to make an appointment and Eddie kept me well informed on when my car would be finished. It’s great to have the car washed too!! More

by barbarakielt321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 07, 2025

Performance Buick GMC responded

Thank you, Barbara, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

December 06, 2025

Dealership Rating
Employee Rating

Great service, professional and knowledgeable service tech, and service managers. Over all the service was exceptional. Very easy to work with , up front recommendations and friendly to work with. More

by PJOYCE34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 07, 2025

Performance Buick GMC responded

Thank you for sharing your experience with us! We're thrilled to hear that our service team provided you with such efficient and excellent service. We look forward to assisting you again in the future!

December 01, 2025

Dealership Rating
Employee Rating

They were all great. Found a tough transmission problem and the car is running well. Great job. More

by TREILLYMAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2025

Performance Buick GMC responded

Thank you for your fantastic feedback! We take pride in delivering top-notch customer service, and it's wonderful to hear that you had such a positive experience at our location.

November 27, 2025

Dealership Rating
Employee Rating

One of the best dealerships I have ever been to. Service is outstanding. Performance is what they are. More

by JSCANELLA
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 28, 2025

Performance Buick GMC responded

It is our pleasure to hear about your positive experience with our team. Thank you for the great review and for being a part of the Performance family. We look forward to seeing you again in the future!

November 26, 2025

Dealership Rating
Employee Rating

Was easy and quick to make my appointment, and once again John from the service team was very helpful. More

by CYBO42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips , John

Nov 28, 2025

Performance Buick GMC responded

Thank you for sharing your experience with us! We're thrilled to hear that John provided you with such efficient and excellent service. We look forward to assisting you again in the future!

November 18, 2025

Dealership Rating
Employee Rating

Easy to set up service appointment. They even took me in when I showed up early. Very nice and helpful. More

by BRIANR.GAISER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2025

Performance Buick GMC responded

Thank you, Brian, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

November 13, 2025

Dealership Rating
Employee Rating

It really is so easy to deal with Performance and their service department. I was on the fence regarding which tires I should get and thier guidance was spot on. As always, the communication is key. Th More

by jameshyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Gauthier , John & Eddie

Nov 16, 2025

Performance Buick GMC responded

Thank you for taking the time to let us know that we are doing a good job. We work hard to give our customers a positive experience and we're elated that you recognized our service team’s helpfulness and commitment to excellence. We wish you many safe journeys!

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