Michael Thorn
Michael Thorn at Performance Buick GMC

Michael Thorn | Page 6

Service Manager

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

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4.8
349 Reviews

Dealership Experience

5 yrs, 1 mo

Industry Experience

10 yrs, 6 mos

Languages Spoken

English English

4.8

349 Reviews

Write a Review

349 Reviews of Michael Thorn

November 27, 2025

Dealership Rating
Employee Rating

One of the best dealerships I have ever been to. Service is outstanding. Performance is what they are. More

by JSCANELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 28, 2025

Performance Buick GMC responded

It is our pleasure to hear about your positive experience with our team. Thank you for the great review and for being a part of the Performance family. We look forward to seeing you again in the future!

November 26, 2025

Dealership Rating
Employee Rating

Was easy and quick to make my appointment, and once again John from the service team was very helpful. More

by CYBO42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips , John

Nov 28, 2025

Performance Buick GMC responded

Thank you for sharing your experience with us! We're thrilled to hear that John provided you with such efficient and excellent service. We look forward to assisting you again in the future!

November 18, 2025

Dealership Rating
Employee Rating

Easy to set up service appointment. They even took me in when I showed up early. Very nice and helpful. More

by BRIANR.GAISER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2025

Performance Buick GMC responded

Thank you, Brian, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

November 13, 2025

Dealership Rating
Employee Rating

It really is so easy to deal with Performance and their service department. I was on the fence regarding which tires I should get and thier guidance was spot on. As always, the communication is key. Th More

by jameshyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Gauthier , John & Eddie

Nov 16, 2025

Performance Buick GMC responded

Thank you for taking the time to let us know that we are doing a good job. We work hard to give our customers a positive experience and we're elated that you recognized our service team’s helpfulness and commitment to excellence. We wish you many safe journeys!

November 07, 2025

Dealership Rating
Employee Rating

I like Performance; their people are courteous and knowledgeable. During my last visit, I was helped by Norman Hoyt, who explained everything and made sure I understood I was satisfied with the servic More

by Kjklk0342
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Norman Hoyt

Nov 07, 2025

Performance Buick GMC responded

Thank you for taking the time to let us know that we are doing a good job. We work hard to give our customers a positive experience and we're elated that you recognized Norman’s helpfulness and commitment to excellence. We wish you many safe journeys!

November 02, 2025

Dealership Rating
Employee Rating

John and the rest of the staff were excellent ensuring that my experience was positive. More

by SUPERCYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson , John was excellent and curious.

Nov 04, 2025

Performance Buick GMC responded

Thank you for your fantastic feedback! We take pride in delivering top-notch customer service, and it's wonderful to hear that you had such a positive experience at our location.

October 31, 2025

Dealership Rating
Employee Rating

One of the worst service experiences I have ever had. Had my vehicle for a day and did NOTHING! Then they lied and said they did. Even lied about washing my vehicle! Never provided me with a repair order More

by SPECENT2
Workmanship
Service Time
Service Communication
Recommend Dealer
No

October 24, 2025

Dealership Rating
Employee Rating

I recently had an excellent experience with the service department at Performance GMC! From the moment I arrived, the staff was friendly, professional, and efficient. They clearly explained the work needed More

by TEKNICALITY020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Norman Hoyt

Oct 26, 2025

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

October 21, 2025

Dealership Rating
Employee Rating

Quick service, quality service, and friendly staff. Would come back again! This is my second time getting an oil change and will come back. More

by ERINMAGALHAES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 21, 2025

Performance Buick GMC responded

Thank you, Erin, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

October 13, 2025

Dealership Rating
Employee Rating

Took care of me quickly and efficiently even offered me a ride home while they had my truck. More

by sem7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2025

Performance Buick GMC responded

Thank you so much for sharing your experience with us! We're thrilled to hear that our team provided you with such efficient and excellent service. We look forward to assisting you again in the future!

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