Michael Van Hoose | Page 5

I cannot say enough good about the service department. They did everything and more than what they said needed to be done. The inside was completely clean when I picked the car up. You cannot even tell a They did everything and more than what they said needed to be done. The inside was completely clean when I picked the car up. You cannot even tell a technician had been inside. Kim is outstanding. She went above and beyond what a service manager should do. They found a small problem with the brakes. Instead of calling and saying I needed to spend hundreds of dollars she called me advised of the problem and said she could fix it and there would be no charge I am totally loyal to the service department even though I bought the car through Falls Dodge More

by gds1382 Verified Customer Verified Customer

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I'm happy now. I'm happy now. I'm happy now. I'm happy now. I'm happy now. I'm happy now. I'm happy now. You're just going to have to live with that. happy now. I'm happy now. I'm happy now. I'm happy now. You're just going to have to live with that. More

by TOMKRESS Verified Customer Verified Customer

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Tried to oversell repairs, not just replacing things that could have been fixed, but replacing things that weren’t even broken. Oh don’t forget the uncharging of 300%. Stay away for routine maintenance and r could have been fixed, but replacing things that weren’t even broken. Oh don’t forget the uncharging of 300%. Stay away for routine maintenance and repairs. More

by nvaughan75 Verified Customer Verified Customer

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Justin has always done a great job for me over the years. He is my go to for Jeep products! Thank you for your excellent work Justin!! He is my go to for Jeep products! Thank you for your excellent work Justin!! More

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I have purchased from Klaben for years. Jeeps (2) and I have purchased from Klaben for years. Jeeps (2) and Fords. I have always been pleased with the sales and the service. I had some issues with m I have purchased from Klaben for years. Jeeps (2) and Fords. I have always been pleased with the sales and the service. I had some issues with my new Wrangler and the service department figured the problem and solved it. Kim helped us when she worked across the street at Klqben Ford, and now at Klaben Jeep. When the steering issues were tough to correct, Kim assigned Mike to the problem. Mike's been around for a while and knew what to try....success! Experience does count and between these two professionals my Jeep was back on the road Kudos to these two fine employees. Mike Sanders More

by Mike Sanders Verified Customer Verified Customer

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Staff and Crew are awesome here. Always positive vibes and great service. Work has always been prompt, waiting area is clean and distanced, any questions are responded to in a timely manner. These guys ro and great service. Work has always been prompt, waiting area is clean and distanced, any questions are responded to in a timely manner. These guys rock! More

by ahughes6 Verified Customer Verified Customer

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This dealership knows how to give great customer service! Plus they have the best prices! Klaben is the only place to go! You'll be glad you did! Plus they have the best prices! Klaben is the only place to go! You'll be glad you did! More

by Jeff Kinzbach Verified Customer Verified Customer

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Kim worked above and beyond for me, attempting to locate a discontinued part all over the country. Then she asked Michael the Mechanic to show me what they were able and not able to do. He was super helpful a discontinued part all over the country. Then she asked Michael the Mechanic to show me what they were able and not able to do. He was super helpful too. My experience was great esp compared to the other dealer repair shop in my area where work is never quite right. More

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Resolution ongoing Service Issue. After a couple meeting with service department, we expressed our dissatisfaction with an issue with our Cherokee and we were promised a speedy and sat After a couple meeting with service department, we expressed our dissatisfaction with an issue with our Cherokee and we were promised a speedy and satisfactory resolution. The owner, Rich Klaben said he would stand with us and resolve this problem. Within a week he kept his word and resolved our problem to our satisfaction. We will gladly recommend this Dealership to anyone who asks. More

by fourspd440 Verified Customer Verified Customer

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Very efficient and friendly I was able to first call ahead and set up what I needed to take care of. When I arrived they were first friendly and extremely professional! I was off I was able to first call ahead and set up what I needed to take care of. When I arrived they were first friendly and extremely professional! I was offered services that I did not know I could get and was out of there at the exact time they thought the car would be done! I was extremely impressed! More

by Edb Verified Customer Verified Customer

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