Michael Van Hoose | Page 4

I have purchased from Klaben for years. Jeeps (2) and I have purchased from Klaben for years. Jeeps (2) and Fords. I have always been pleased with the sales and the service. I had some issues with m I have purchased from Klaben for years. Jeeps (2) and Fords. I have always been pleased with the sales and the service. I had some issues with my new Wrangler and the service department figured the problem and solved it. Kim helped us when she worked across the street at Klqben Ford, and now at Klaben Jeep. When the steering issues were tough to correct, Kim assigned Mike to the problem. Mike's been around for a while and knew what to try....success! Experience does count and between these two professionals my Jeep was back on the road Kudos to these two fine employees. Mike Sanders More

by Mike Sanders Verified Customer Verified Customer

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Staff and Crew are awesome here. Always positive vibes and great service. Work has always been prompt, waiting area is clean and distanced, any questions are responded to in a timely manner. These guys ro and great service. Work has always been prompt, waiting area is clean and distanced, any questions are responded to in a timely manner. These guys rock! More

by ahughes6 Verified Customer Verified Customer

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This dealership knows how to give great customer service! Plus they have the best prices! Klaben is the only place to go! You'll be glad you did! Plus they have the best prices! Klaben is the only place to go! You'll be glad you did! More

by Jeff Kinzbach Verified Customer Verified Customer

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Kim worked above and beyond for me, attempting to locate a discontinued part all over the country. Then she asked Michael the Mechanic to show me what they were able and not able to do. He was super helpful a discontinued part all over the country. Then she asked Michael the Mechanic to show me what they were able and not able to do. He was super helpful too. My experience was great esp compared to the other dealer repair shop in my area where work is never quite right. More

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Resolution ongoing Service Issue. After a couple meeting with service department, we expressed our dissatisfaction with an issue with our Cherokee and we were promised a speedy and sat After a couple meeting with service department, we expressed our dissatisfaction with an issue with our Cherokee and we were promised a speedy and satisfactory resolution. The owner, Rich Klaben said he would stand with us and resolve this problem. Within a week he kept his word and resolved our problem to our satisfaction. We will gladly recommend this Dealership to anyone who asks. More

by fourspd440 Verified Customer Verified Customer

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Very efficient and friendly I was able to first call ahead and set up what I needed to take care of. When I arrived they were first friendly and extremely professional! I was off I was able to first call ahead and set up what I needed to take care of. When I arrived they were first friendly and extremely professional! I was offered services that I did not know I could get and was out of there at the exact time they thought the car would be done! I was extremely impressed! More

by Edb Verified Customer Verified Customer

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A nice turn around. After an initial bad interaction with Klaben Service Center, I had the privilege to work with Mike from management who addressed my concerns, and went After an initial bad interaction with Klaben Service Center, I had the privilege to work with Mike from management who addressed my concerns, and went above and beyond to fix an earlier miscommunication, and questionable service situation that I encountered. Thanks for everything Mike, and the extra mile that you traveled was greatly appreciated! I will be looking at your dealership for further repair on my Dodge. More

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Excellent Service The folks at klaben Chrysler Jeep are the best! They are always friendly, and have extensive knowledge. This is the place to go for Jeep service. The folks at klaben Chrysler Jeep are the best! They are always friendly, and have extensive knowledge. This is the place to go for Jeep service. More

by etorresb Verified Customer Verified Customer

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great experience I return to Klaben and refer others here because of the low pressure and friendly atmosphere. Over the years I have tried other dealerships and always I return to Klaben and refer others here because of the low pressure and friendly atmosphere. Over the years I have tried other dealerships and always return to Klaben for that reason. Don Jacobs is friendly, helpful, and always there when I need help. Have never had a bad buying experience at Klaben. More

by grunt Verified Customer Verified Customer

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EXCELLENT service! After receiving repairs and maintenance on my vehicle last week, I was disappointed with the customer service. I wasn't shy about submitting an honest After receiving repairs and maintenance on my vehicle last week, I was disappointed with the customer service. I wasn't shy about submitting an honest review. Shortly after sending the review, I was pleasantly surprised to receive a phone call from Klaben's Michael Van Hoose and Tom Papish. I was thanked for my thorough comments and told that they would be used to improve the department's customer service practices. I soon found out that I would be the first to benefit. Tom arranged a follow-up appointment for my vehicle on the next business day. I had requested an estimate on replacing a burned-out bulb at my initial appointment - my first time using Klaben's Service Department. This request was overlooked and subsequently, the bulb was not replaced. There were also some communication issues, which caused me to be late to an event I was scheduled to attend. To say that Tom and Klaben made up for my negative experience is an understatement. They went OVER, ABOVE and BEYOND to make it right and ensure that I was a valued customer. Tom personally came to my job, picked up my car and took it to the service center to have the bulb replaced. When he returned my car a short time later, not only was the bulb replaced, my vehicle was washed and my gas tank was topped off! This complimentary (he wouldn't let me pay him) repair and extras meant so much to me. Clearly, Klaben's apology is more than lip service. Their example of positive, memorable and excellent customer service has won me over and I now have a new service center. Thank you so much for taking the time, energy and thoughtfulness to make me feel valued and appreciated! I will be back and I will be recommending your service department to others. More

by LoveMyJeep Verified Customer Verified Customer

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