Michael Van Hoose
Michael Van Hoose at Klaben Chrysler Jeep Dodge Ram

Michael Van Hoose | Page 4

Fixed Operations Director

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

Contact Me
4.9
56 Reviews

330-673-3139 ext 107

Dealership Experience

15 yrs, 1 mo

4.9

56 Reviews

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56 Reviews of Michael Van Hoose

March 14, 2022

Dealership Rating
Employee Rating

Klaben scheduled my appointment quickly, got me serviced as soon as i pulled in, with minimal wait time. More

by gfskully
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 03, 2022

Dealership Rating
Employee Rating

Kept waiting 4 hours for an oil change after declining replacement of a sensor. Car completed and not processed out for an hour. More

by gask
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Joe Hilliard , Justin Stinnett

Feb 08, 2022

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with your feedback regarding your recent visit to our service facility. By your comments and responses, I can see that we failed in delivering the type of experience that you should expect. This was not our intention and I truly apologize. I also offer no excuses. As you may know, we ask for feedback through many venues, as we truly want the honest feedback, such as yours, that tells us how we are doing when it comes to meeting and exceeding expectations. Not only do we ask for it, we also read it. We then have a responsibility to share it with our entire team as we work to identify our process failure, and then correct accordingly. I left you a voicemail at the phone numbers we have on file, in the hopes of being able to gather further insight into your experience. This will allow us to make our entire team thoroughly aware of what transpired. I would also like to see if there is anything that I can try and do for you at this point. I will end with thanking you again for your feedback, apologizing again for your experience, and hoping to hear from you soon. I and the entire team remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

Feb 03, 2022

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with your feedback regarding your recent visit to our service facility. By your comments and responses, I can see that we failed in delivering the type of experience that you should expect. This was not our intention and I truly apologize. I also offer no excuses. As you may know, we ask for feedback through many venues, as we truly want the honest feedback, such as yours, that tells us how we are doing when it comes to meeting and exceeding expectations. Not only do we ask for it, we also read it. We then have a responsibility to share it with our entire team as we work to identify our process failure, and then correct accordingly. I left you a voicemail at the phone numbers we have on file, in the hopes of being able to gather further insight into your experience. This will allow us to make our entire team thoroughly aware of what transpired. I would also like to see if there is anything that I can try and do for you at this point. I will end with thanking you again for your feedback, apologizing again for your experience, and hoping to hear from you soon. I and the entire team remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

January 06, 2022

Dealership Rating
Employee Rating

As promised I was taken in as first appointment and needed to leave at a specific time and they were only 10 minutes later than promised, so pretty good for getting in and out. More

by Youghert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard , James Arnold, Ryan Gibson, Dan Kalifoot, Tina Kelly, Matt King, Kim Rafferty, Justin Stinnett

Jan 06, 2022

Klaben Chrysler Jeep Dodge Ram responded

David, Thank you so much for your response and also the opportunity to service your Pacifica. We look forward to servicing you in the future. As always our entire team is at your service.

January 03, 2022

Dealership Rating
Employee Rating

Dealership/service department have always been good to me (even I am a pain sometimes). I have never had an issue with anyone there and have always helped and have explained everything to me I wanted to know More

by rollertom
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Richard Klaben , Kim Rafferty, Justin Stinnett

December 21, 2021

Dealership Rating
Employee Rating

Dealership is very accommodating /they inform the customer what needs to be done and they do give you choices what you like to do. More

by jaw1945
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

December 13, 2021

Dealership Rating
Employee Rating

Fast friendly service always treat me with respect!! Would recommend them for your next vehicle or repair!! More

by Msrob16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard , Kim Rafferty, Justin Stinnett

November 15, 2021

Dealership Rating
Employee Rating

Amazing every time great people great Atmosphere great people awesome place to get worked out I would recommend you guys to anybody and everywhere More

by ckrzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard , James Arnold, Dan Kalifoot, Tina Kelly, Matt King, Kim Rafferty, Justin Stinnett

October 05, 2021

Dealership Rating
Employee Rating

I cannot say enough good about the service department. They did everything and more than what they said needed to be done. The inside was completely clean when I picked the car up. You cannot even tell a More

by gds1382
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard , James Arnold, Corey Graham, Dan Kalifoot, Tina Kelly, Matt King, Kim Rafferty, Justin Stinnett

August 30, 2021

Dealership Rating
Employee Rating

I'm happy now. I'm happy now. I'm happy now. I'm happy now. I'm happy now. I'm happy now. I'm happy now. You're just going to have to live with that. More

by TOMKRESS
Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard , James Arnold, Corey Graham, Dan Kalifoot, Tina Kelly, Matt King, Kim Rafferty, Justin Stinnett

August 28, 2021

Dealership Rating
Employee Rating

Tried to oversell repairs, not just replacing things that could have been fixed, but replacing things that weren’t even broken. Oh don’t forget the uncharging of 300%. Stay away for routine maintenance and r More

by nvaughan75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Joe Hilliard , Corey Graham, Dan Kalifoot, Tina Kelly, Matt King, Kim Rafferty, Justin Stinnett

Aug 28, 2021

Klaben Chrysler Jeep Dodge Ram responded

Thank you for your feedback regarding your recent visit to our service facility. Clearly we failed on many fronts and put you in the position of being completely dissatisfied as well as having no confidence in Klaben. That was not our intention, but we did it just the same. No excuses. I have left you a voicemail in the hopes of being able to get more insight into your experience. The details of your experience are extremely important and that is the reason we ask for feedback through so many different venues. We want and need to hear from our valuable customers, so we can gauge what is leading to the end results of the customer experience. That being said, at this point, I apologize for your experience and hope to hear from you soon. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

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