Michael Walsh Jr. | Page 3

Really nice dealership with very professional staff. Jack was always available and made the ordering process a breeze. I felt more respected and my time more valued here, which is why I ended up signing Jack was always available and made the ordering process a breeze. I felt more respected and my time more valued here, which is why I ended up signing the deal with this dealership. Jack provided me regular updates and ensured I had the vehicle ready as soon as it got here- I would definitely recommend him! There is a little play area for kids which my tots absolutely loved - they probably would have stayed longer. As for me, they had a range of models I could test drive and helped with the decision process. I’m glad I purchased my vehicle from BMW Sudbury !! More

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very professional ! gave me a very good deal and made me their customer for a long time gave me a very good deal and made me their customer for a long time More

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Got my 2023 M8 competition there beautiful car, waited a little bit longer because of out state deal , otherwise happy ! little bit longer because of out state deal , otherwise happy ! More

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Do not shop here, especially if you are a person of color. Lies lies lies. From the GM on down. I have a lengthy video of them tripping over themselves in lies. They lied about replacing brakes and rot color. Lies lies lies. From the GM on down. I have a lengthy video of them tripping over themselves in lies. They lied about replacing brakes and rotors on my CPO X5. They refused to give me a copy of my service records and CPO records. Then had me trespassed from the premises when they ran out of lies. All of their lies and different versions of, were captured on video. On 5/31/22 the day I signed for the vehicle I had to pay the cashier whatever amount was due from me. While standing at the cashiers with Joe D. The finance guy that I wrapped up the deal with. I reminded him that tires, brakes and rotors needed to be replaced on condition of me purchasing this vehicle. Joe D. Then exclaimed “we will have then Schwarzenegger strong” as he flexed his muscle on one arm. I brought the car back a week later after, because of brake squeak and noise. They told me it is because of the sport package hardware…… recently I took the car to a mom and pop shop. Who found that the rotors were never replaced. And possibly the brake pads as well. That “Schwarzenegger” comment was useful with jogging my memory as to who I spoke with about replacing my rotors and brakes and tires. I’m glad Joe D. Thought that was a smart pun, joke, analogy to say to a black man that just purchased a $65k vehicle from him. Of course if I had called him on it, it would be me calling the race card. I called the dealership and a meeting was scheduled for 5 people myself would make six. Upon arrival only two people was there. The used car GM and service manager. They were no records of the brake or rotors ever being done. The GM refused to give me a copy of the service records. In fact in the video he stated that I “have no premise to request any documents from him”… I lodged a complaint with BMW and was advised that the service records belong to me. I recorded them at length. The videos are self explanatory and appalling. I will update this review with a link once I have the videos posted. Be aware and stay away. Get everything in writing and certainly don’t trust this guy in the picture. It would be negative 5 stars if possible! More

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Spotted a 5 series in their parking lot that caught my attention , Beautiful 540 arctic blue with cognac interior. And the came Henry to help me out and test drive it ; main features were shown immediatel attention , Beautiful 540 arctic blue with cognac interior. And the came Henry to help me out and test drive it ; main features were shown immediately .. he knew the car in and out .. the final price .. no worries , everything went smooth .. including the manager and.. the icing on the cake .. right before Christmas .. Santa baby .. down the chimney tonite🤙🍷 More

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World class customer service by Josh and Pranav. Thank you all for the wonderful experience you all for the wonderful experience More

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Had a great experience here, it’s a terrific dealership! Everyone is ver knowledgeable and very friendly, making the process easy and enjoyable. Everyone is ver knowledgeable and very friendly, making the process easy and enjoyable. More

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I bought my first BMW from them and every aspect of the process was smooth, quick and efficient. They made it very easy across the board! Would highly recommend!! process was smooth, quick and efficient. They made it very easy across the board! Would highly recommend!! More

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Not a 1 star just 0 star A very bad service place, no Not a 1 star just 0 star A very bad service place, no work experience should go elsewhere. And do not recommend visiting this place Not a 1 star just 0 star A very bad service place, no work experience should go elsewhere. And do not recommend visiting this place More

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It was supposed to be fun - it wasn't I am 52. I wanted a new car. It was going to be my first new car. I had driven many cars and so was ready to purchase. I went to order a BMW X3 pl I am 52. I wanted a new car. It was going to be my first new car. I had driven many cars and so was ready to purchase. I went to order a BMW X3 plug in hybrid., The dealer kept getting the build wrong and then they ordered a car in my name that was incorrect. The let me know they did this via e-mail. I called them for four days and they never called me back. I was panicked, I called a lawyer as asked about my rights,. They finally called back and said they made a mistake. Then they said a sales person was going to call me to work with me to get the build right. They again did not call me for four days. Not good service. Lastly, the car prices kept going up for no reason. I would not suggest this deanship, More

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