Michael Wishne | Page 7

26 Years of Satisfaction with Continental - and counting! Picked up my new (to me) Avalon yesterday. Will I get another 16 years of happy driving from this one? I certainly hope so - and that I last that lo Picked up my new (to me) Avalon yesterday. Will I get another 16 years of happy driving from this one? I certainly hope so - and that I last that long to enjoy it! More

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OUR MOST BEAUTIFUL AVALON 2017 !!!!!!! I would like to express my gratitude for the exceptional service that my husband and I received yesterday from you and the entire team from Continenta I would like to express my gratitude for the exceptional service that my husband and I received yesterday from you and the entire team from Continental Toyota Service. We drove home late in the evening very happy and very confident that we made a stellar purchase for a very long lasting , high quality car. We would like to extend our gratitude to the staff of Continental Toyota-HODGKINS,ILL,-Mr.Michael Wishne-Used car Manager, Mr.Kenny Gross-Sales Consultant, Mr. Sadi Ali, Finance Manager, Ms.Olivia -cashier, and the wonderful gentleman from Parts store-sorry , did not retain his name-sorry, very kind and professional ordered for us the trunk tray , with free delivery and offered a free Toyota key chain, as a token for appreciation . You all make Continental Toyota Dealer a wonderful location , where customer needs and satisfaction are your main focus. Thanks to you all, we were able to drive late in the evening, back to our far away home, but extremely happy with a Toyota Avalon 2017, very gently used , only 4,600 miles in an outstanding condition and , ultimately in our desired Galactic blue color.., at a very fair price. We thank you so very much for your professionalism, honesty and kindness. We look forward to remain loyal customers ,long distance commuters from the border of Wisconsin, only to benefit from your hard to match customer services. With our highest gratitude and appreciation, Elena Capota and Mohammed Taria More

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Finally a dealership with employees who care! Over the past four months we have purchased 3 vehicles and visited over 14 different dealers from Mississippi to The Chicago area. Continential Toyota Over the past four months we have purchased 3 vehicles and visited over 14 different dealers from Mississippi to The Chicago area. Continential Toyota has the best customer service and kind, genuine employees of them all! In a day and age when so many people only care about themselves, we found it absolutely refreshing to find such a positive buying experience from ALL of members of the staff. The folks at Continential Toyota took a general interest in what type of car would meet our needs. They worked with us to narrow down a few choices from their inventory, look them over, drive them, come to an agreeable price on our favorite vehicle and finally complete the purchase. Our sales person Kenny Gross and his manager Mike Wishne were an awesome team!!! I will recommend this dealer to everyone I know. Sure wish we would have found them at the beginning of our search, instead of the end! More

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excellent customer service we received excellent service from start to finish. the sales person and sales manager both worked very very hard to make the deal come together. we received excellent service from start to finish. the sales person and sales manager both worked very very hard to make the deal come together. More

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Dont buy a car from them horrible customer servicr I will start of saying I don't recommend buying cars from Continental Toyota. My family has boufht 6 cars from them. I bought a used car in May. Ap I will start of saying I don't recommend buying cars from Continental Toyota. My family has boufht 6 cars from them. I bought a used car in May. Apparently they installed new brakes on the car. I noticed a squeaking noise coming from the back brakes. So I brought the car back in October. Explained to the service department (Jose) the issue with the breaks. After being there for a couple hours they told me nothing was wrong. But there is only 60% brake life left. The front breaks had 85% left. Hmmm now something seems wrong. They also said they brought the car through the wash and the noise stopped. Well a car isn't wet everyday so that is not fixing the issue. So I left from there not very happy with the response. Well it is now March and guess what the brakes are grinding. I had a family member bring the car back today. It was dropped off at 9:30 this morning. I called at 12:30 to get an update. Jose in the service department didn't answer so I left him a voicemail. I call back and asked then to talk to the used sales Manger Mike. He didn't answer either so left him a voicemail. Well now it is 3:00 and no phone call back from either person. I decided to call corporate and ask if this is ok. Melissa from corporate said she doesn't know what they have going on so she would try to call them to see for an update. I was on hold for at least 10 minutes before she was able to get through. But while on hold the service gentleman Jose called me back finally. His response was your brakes have no life and need to be replaced along with rotors. I asked of they are going to rectify the issue? Jose response is no. I have 13000 miles and that it pretty much is my problem. I explained to Jose I dont see how brakes can wear down this fast and never had this happen before. I asked him to put my car back together and I would be picking it up. So returned to my other line where Melissa from corporate was on the phone. She then patched in Jose who I already talked to. I explained to her we have discussed this already. She disconnected him from our call and her response to the whole situation is she has to believe what the dealership says even though it still isn't making sense to me. Please keep in mind the used sales manager never called me back as well. What happened to customer service? Oh thats right they sold a car and I am no longer useful to them. Well again I will never buy a car from them again and will pass this on to family and friends. This is horrible customer service. One last thing they still have an IOU with me. Which they still haven't given me the stuff that is owed More

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Great people to deal with Continental Toyota is a great place to purchase a car and what makes Continental a great place is their sales people like Anita Gomez (on the internet Continental Toyota is a great place to purchase a car and what makes Continental a great place is their sales people like Anita Gomez (on the internet) and Gerard (Jerry) Skeberdis (in the showroom) he knows what he is doing and his personality is amazing. He was warm, accommodating and patient. He made buying a car effortless. I would definitely go to him if you are buying a car. He even helped me set up my phone to pair with the new vehicle. Great guy and I highly recommend him. More

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Juan and Micahel were wonderful. This is a place where I would definitely come back to. My experience was consistently good when looking for a car. Very nice sales persons and t This is a place where I would definitely come back to. My experience was consistently good when looking for a car. Very nice sales persons and truly evryone I interacted with. Excellent service!!! More

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A Good Car Buying Experience I was recently in the market for a Toyota Camry and headed over to Continental Toyota after calling, and finding out they had several vehicles that I I was recently in the market for a Toyota Camry and headed over to Continental Toyota after calling, and finding out they had several vehicles that I was looking. I test drove 3 vehicles and after we decided on the one to purchase, I worked with Jim the Salesman and Mike the Sales Manager. I had done my research and knew what a fair purchase price was, and how much I was willing to spend. To my surprise there was no haggling or pressure, after a discussion with Mike I realized I hadn't put the mileage in my price quote (because I didn't know the actual mileage) after I did, we had a deal. My financing fell through (I got pre-approved through my insurance agent) so I worked with Mark the Finance Manager, and got an even better interest rate! Overall very pleasant car buying experience, I would highly recommend this dealership to family and friends! Thanks Jim, Mike and Mark! More

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Satisfied and happy customer Buying my new car from Elliott Nelson was a pleasant experience. Elliott was knowledgeable about the car's features, he was friendly and pleasant to w Buying my new car from Elliott Nelson was a pleasant experience. Elliott was knowledgeable about the car's features, he was friendly and pleasant to work with. He responded to my questions with easy to understand answers. I recommend Elliott to others interested in buying a vehicle. Mike Wishne gave me a fair price for my trade-in and Chris Callada in Finance made the paperwork easy. More

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Best Dealership, unbeatable service! We could not have had a better car buying experience! Every part of the process was seamless and we we're treated so well at Continental. Michael and We could not have had a better car buying experience! Every part of the process was seamless and we we're treated so well at Continental. Michael and Nick were especially helpful and such a pleasure to work with. Our experience at Continental was outstanding from start to finish, and well beyond leaving the dealership. More

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