Michael Yager

Gordie Boucher Ford of Kenosha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Kenosha! Belal Barakat Service Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback. We’re very sorry to hear about the issues you’ve experienced following your recent service visit at Gordie Boucher Ford of Kenosha. The concerns you’ve described including the steering knock, dipstick left out, oil levels, and your catalytic converter repair not meeting expectations are serious and do not reflect the standards of quality, safety, or attention to detail we hold our service team to. We understand how frustrating and concerning this must be after bringing your truck in for warranty work, and we want to make things right. We will have our management team reach out as soon as possible so we can review your repair order in detail, address these concerns immediately, and restore your confidence in our dealership. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback! We’re so glad to hear that you found your visit to Gordie Boucher Ford of Kenosha to be fast, professional, and convenient. It’s wonderful to know that Mike made such a positive impact by showing genuine care for your customer experience and ensuring the work was done right. We appreciate your trust in our team and look forward to continuing to provide you with excellent service on every visit. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re so glad to hear that Mike provided you with outstanding service and kept you well informed throughout your repair process. He truly is a valuable asset to our team here at Gordie Boucher Ford of Kenosha, and your 10 out of 10 rating means a lot. We appreciate your trust in us and look forward to serving you again with the same professionalism and care on your future visits. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re so glad to hear that our Service Manager helped you feel comfortable during a difficult time without your car. At Gordie Boucher Ford of Kenosha, we understand how disruptive it can be to be without your vehicle, and it’s our priority to make sure repairs are done properly while also ensuring you have easy access and support throughout the process. We appreciate your trust in us and look forward to continuing to provide you with professional, customer-focused service in the future. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you, Julia, for your wonderful review! We’re so glad to hear your visit to Gordie Boucher Ford of Kenosha was simple, fast, and easy. It’s great to know that Katie made such a positive impression she truly is a valued part of our service team, and your kind words mean a lot. We appreciate your recommendation and look forward to welcoming you back for future service needs! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re so glad to hear that Wade provided excellent service and followed up to ensure your maintenance needs were fully taken care of. At Gordie Boucher Ford of Kenosha, we pride ourselves on customer-focused service, and it’s wonderful to know you felt supported every step of the way And we’re happy you enjoyed the cookies just one of the little touches we love to provide our customers! We appreciate your business and look forward to welcoming you back for your next visit. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience with us. We understand how difficult it is to face a major repair like an engine replacement on your Ford Escape, and we truly appreciate you recognizing the efforts of Mike and Belal. Our team worked hard to explore every possible option for financial assistance, though unfortunately Ford Motor Company did not approve additional support in this case. At Gordie Boucher Ford of Kenosha, we always advocate for our customers and do everything we can to provide the best solutions possible. We appreciate your trust in our service department and the recognition of our team’s efforts to help. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re glad you appreciated the convenience of our vehicle pick-up and delivery service and the attention provided by the Gordie Boucher Ford of Kenosha team. We strive to make every service visit seamless, convenient, and worry-free for our customers. We look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback. We’re glad you’re happy with our service, and we understand your concern about pricing. At Gordie Boucher Ford of Kenosha, we work hard to provide quality service and fair value, and we regularly offer service specials and discounts to help our customers save. Please continue to check with our team or online for current offers. Sal Pappalardo General Manager