Very pleased to have them work on my Ford.
They have been excellent repair and other services for me in the last year
They have been excellent repair and other services for me in the last year
More
by Tstewart5656
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for the fantastic 5-star review we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha.
We’re glad to hear you’ve been pleased with the repairs and service you’ve received for your Ford over the past year. It’s great to know Brianna and Michael have helped provide the reliable maintenance, quality repairs, and excellent customer service that we strive for every day. We’ll be sure to share your kind words with both of them. Thank you again for your trust in our team, and we look forward to continuing to assist you with all of your vehicle service needs in the future!
Sal Pappalardo
General Manager
Gordie Boucher Ford of Kenosha
Friendly, kind, respectful and informative A little more.
Just ten words more. Three more words.
Just ten words more. Three more words.
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by Cfrankwitts
Verified Customer
Verified Customer
Other Employees Tagged:
Michael Yager
May 25, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for the great review! We’re happy to hear Michael Yager provided a friendly, kind, respectful, and informative experience during your visit. At Gordie Boucher Ford of Kenosha, we believe great customer service starts with honest communication and making every customer feel comfortable throughout the entire process. We truly appreciate your support and look forward to helping you again in the future!
Sal Pappalardo
General Manager
Good service.
Mike treated me like a champion my vehicle was ready when said it was
Mike treated me like a champion my vehicle was ready when said it was
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by Bjponte
Verified Customer
Verified Customer
Service Price Transparency
May 25, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for the fantastic 5-star review we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha.
We’re glad to hear Mike took great care of you and made sure your vehicle was ready when promised. Providing dependable service and making our customers feel valued is exactly what we strive for every day. We’ll be sure to share your kind words with him. Thank you again for choosing us we look forward to assisting you again in the future!
Sal Pappalardo
General Manager
Gordie Boucher Ford of Kenosha
Mike was great get things organized But car took longer
than it probably should have. I know the mechanic got pulled away in a meeting
than it probably should have. I know the mechanic got pulled away in a meeting
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by FRYNSUE
Verified Customer
Verified Customer
Other Employees Tagged:
Michael Yager
May 09, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for your review we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Mike did a great job keeping everything organized and helping throughout the process. We also appreciate your understanding regarding the additional time it took to complete the work. That said, we understand how important timely service is, and we’ll continue working to improve communication and efficiency so we can provide an even better experience next time.
Thank you again for your feedback, and we look forward to assisting you again in the future!
Sal Pappalardo
General Manager
Gordie Boucher Ford of Kenosha
Worthless I no way shape or form did they resolve the
issue, they know there is a problem, and did not even get close to resolving it. Not to mention a wasted 1 hour trip to the service department reques
issue, they know there is a problem, and did not even get close to resolving it. Not to mention a wasted 1 hour trip to the service department requested by Michael, the tech wasn't onsite, and I stood outside in the rain waiting while Michael assisted someone with an appointment, full well knowing I just drove an hour and had 30 min max. On top of that, I was leaving for Florida and my mileage warranty will expire at 36k before I return. Wasted my time, won't be back. I will be writing reviews upon my return
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by broylesc
Verified Customer
Verified Customer
Other Employees Tagged:
Michael Yager
May 06, 2026 -
Gordie Boucher Ford of Kenosha responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue, or if you'd like to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
Sal Pappalardo
General Sales Manager
262-697-0700
They let the inside of my truck get wet with water in the
cup holder and now my moonroof isn't working not happy at all and very much not satisfied with this dealership really want to talk to someone higher
cup holder and now my moonroof isn't working not happy at all and very much not satisfied with this dealership really want to talk to someone higher up please
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by Toyakeys28
Verified Customer
Verified Customer
Other Employees Tagged:
Michael Yager
May 04, 2026 -
Gordie Boucher Ford of Kenosha responded
I’m very sorry to hear about your experience, this is definitely not acceptable and not the level of care we expect at Gordie Boucher Ford of Kenosha. Water getting inside your vehicle and a concern with the moonroof not working is something we take very seriously, and I completely understand your frustration. I would like to personally get involved and make this right for you as quickly as possible. You can email me directly @ sal.pappalardo@boucher.com at your earliest convenience, or send me your contact information so I can reach out to you right away.
Sal Pappalardo
General Manager
Gordie Boucher Ford of Kenosha
Mike went above and beyond to get our explorer repaired.
The workmanship was superior. We are so thankful for the quick and quality work.
The workmanship was superior. We are so thankful for the quick and quality work.
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by ITSMEJB
Verified Customer
Verified Customer
Other Employees Tagged:
Michael Yager
May 04, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for the fantastic 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Mike went above and beyond to get your Explorer repaired and that the workmanship met your expectations. Providing quick, high-quality service is exactly what we strive for. We’ll be sure to share your kind words with him, he’ll really appreciate it. Thank you again for trusting us with your vehicle. We look forward to assisting you again in the future!
Sal Pappalardo
General Manager
Gordie Boucher Ford of Kenosha
Mike was great , he kept me informed about all costs n
time frames for my repair.
Drew worked on my SUV n always does a wonderful job . My SUV runs better than ever after drew works on it. He is a magic
time frames for my repair.
Drew worked on my SUV n always does a wonderful job . My SUV runs better than ever after drew works on it. He is a magician with vehicles.
Great guys.
Tristen is wonderful and always makes sure I am satisfied with service along with outcomes even through I bought my SUV 8 years ago.
Superior staff .
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by florestmjc
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for the incredible 5-star review—we truly appreciate your continued trust in our team at Gordie Boucher Ford of Kenosha.
It’s great to hear that Mike kept you informed every step of the way and made the repair process smooth. Clear communication makes all the difference. We’re also glad Drew continues to take such great care of your SUV “magician” is a great way to describe it! Keeping your vehicle running at its best is exactly what we strive for. And it means a lot to hear that Tristen is still making sure you’re well taken care of, even years after your purchase. That kind of long-term relationship is what we’re all about. Thank you again for your kind words about our team. We truly appreciate your support and look forward to seeing you again on your next visit!
Sal Pappalardo
General Manager
Dealership was extremely friendly Happy with the work
done on a timely manner. Do have to wait for the module that are going to replace. Went to the dealership to have that service done and now they say
done on a timely manner. Do have to wait for the module that are going to replace. Went to the dealership to have that service done and now they say it's on order for a month or 2.
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by Dgarlandnv
Verified Customer
Verified Customer
Other Employees Tagged:
Michael Yager
Apr 16, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for your feedback we truly appreciate you sharing your experience. We’re glad to hear our team was friendly and that your service was completed in a timely manner. That’s exactly what we strive for at Gordie Boucher Ford of Kenosha. We also understand your frustration regarding the module being on backorder. Unfortunately, some parts can have extended lead times, but we should always communicate that clearly and keep you updated along the way. If you have any questions or would like an update on the status, please don’t hesitate to reach out we’re here to help and will make sure you’re taken care of as soon as the part arrives.
Sal Pappalardo
General Manager
The only issue i have is when you guys sent a valet to
get your loaner he did not empty my stuff out. I had to come retrieve my items. And I am now.missing a 40$ dog leash. Other than that my experience w
get your loaner he did not empty my stuff out. I had to come retrieve my items. And I am now.missing a 40$ dog leash. Other than that my experience was 5 star.
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by Justindavidcruz
Verified Customer
Verified Customer
Other Employees Tagged:
Michael Yager
Apr 18, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for your feedback, we truly appreciate you taking the time to share your experience. We’re glad to hear the rest of your visit was a 5-star experience, but I’m very sorry to hear about the situation with your personal items during the valet pickup. That’s not the level of care or attention we expect from our team. I would like to make this right for you. If you’re able to, please email me a link to the dog leash and I’ll take care of replacing it for you. We truly appreciate your understanding and the opportunity to address this. Our goal is always to provide a complete 5-star experience, and we’d value the chance to turn this around for you.
Sal Pappalardo
General Manager
Gordie Boucher Ford of Kenosha
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