Michael Yager | Page 23

Mike was helpful and checked everything for us so my daughter felt safe in her vehicle. They also got us in when the website had me at another facility daughter felt safe in her vehicle. They also got us in when the website had me at another facility More

by TBSURGICAL Verified Customer Verified Customer

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Great service and friendly service. Highly recommend Great service and friendly service. Highly recommend this dealer. Vey helpful even in the financial area. Had bought the new electric Mustang. It i Great service and friendly service. Highly recommend this dealer. Vey helpful even in the financial area. Had bought the new electric Mustang. It is an awesome car. Anyone looking to buy a new should only buy electric. Think of Mother Earth. More

by LARAWAY.LINDA35 Verified Customer Verified Customer

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Very friendly, helpful, great deals, clean, and been there for every problem! Will refer Gordie Boucher Ford!!!! I bought 2 vehicles from them if we need another will go back to Gordie Boucher to See Tr there for every problem! Will refer Gordie Boucher Ford!!!! I bought 2 vehicles from them if we need another will go back to Gordie Boucher to See Tristen Cairo More

by DELORES_LUTHER Verified Customer Verified Customer

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Great service and quick scheduling, and I keep coming back because I know the staff at Boucher care about my car and its sustainability as much as I do every time I come in for any type of service. I've back because I know the staff at Boucher care about my car and its sustainability as much as I do every time I come in for any type of service. I've never had any issues, and the staff have been extremely helpful every single time. More

by REBELENGLISHTEACHER Verified Customer Verified Customer

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Outstanding and friendly service department. Mr. Yager exemplified the highest professionalism and courtesy. Timely, everything in great working order and a very pleasant experience. Thank you for a job exemplified the highest professionalism and courtesy. Timely, everything in great working order and a very pleasant experience. Thank you for a job well done. Outstanding! More

by BROTHERSLICE Verified Customer Verified Customer

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Excellent, friendly service - always explain any service needed, plus give heads-up on things likely necessary in near future. Also do their very best to quickly accommodate emergency situations. We highly needed, plus give heads-up on things likely necessary in near future. Also do their very best to quickly accommodate emergency situations. We highly recommend them. More

by SNAIL1 Verified Customer Verified Customer

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Always easy and not rushed. Don't feel we had to buy. Very friendly staff, from buying to maintenance. Very friendly staff, from buying to maintenance. More

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I brought my Ford 250 in for an oil change and maintenance check. Was in and out on time. Appreciate the quick service. maintenance check. Was in and out on time. Appreciate the quick service. More

by Jakyoga65 Verified Customer Verified Customer

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Having a FORD issue about the engine that was made bad by FORD and fixed at MY costs. A little more than thirty thousand miles and engine has coolant in the cylinders. Need new motor. Took a litter longer th FORD and fixed at MY costs. A little more than thirty thousand miles and engine has coolant in the cylinders. Need new motor. Took a litter longer than expected to fix but Mike did keep me informed along the way. More

by mike Verified Customer Verified Customer

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I am currently not having the best service from Gordon Boucher Kenosha at the moment. I scheduled a service appointment on 6/13/2021 for 6/15/2021 at 12pm. I dropped my truck off at my appointment time an Boucher Kenosha at the moment. I scheduled a service appointment on 6/13/2021 for 6/15/2021 at 12pm. I dropped my truck off at my appointment time and was told I would be given a call later. I was called at 3pm to say they haven’t had a chance to look at my truck yet and would need to keep the truck overnight. I said that would be fine. On Wednesday, my husband spoke to the service department and was told the issue and he asked if the truck would be done by Friday because we needed the truck for the weekend because we were heading out of town on Saturday. He specifically said if it won’t be done by Friday please let him know now so we can pick it up this same day. He was promised the job would be done by Friday. On Friday, around 11am my husband nor I had heard from anyone so I called to check on the status. Our service guy Mike was out of the office so I talked to Larry. After speaking to someone he stated the part hasn’t come in which means they haven’t worked on the truck. At this time, He stated that if the part doesn’t come in soon they won’t be able to work on my truck till the following week. He said someone would be calling me back as I told him something needs to be done because we were PROMISED it would be done by Friday. Larry finally called and left a message that this was not the dealerships fault and that my truck is drivable so they will put it back together and I can pick it up and once the part comes in I will be called so I can bring the truck in. Of course, during the weekend getaway, my truck just sounded worse and worse. I called Ford today, Monday June 21, 2021 after 8am to see if the part came in. The part did come and Larry said he would have Mike call me to set up a time for me to bring the truck in to be worked on. It is now 5:41pm and I still have not heard from anyone. I bought my truck from Gordie Boucher in 2013, I have brought my car to Ford to be worked on, oil changes, tires you name it. Last year we had a not so pleasant encounter with Ford so I took my truck somewhere else to get struts done and then I started noticing my issue so I decided to give Ford another chance to hopefully make up for the crappy service the year before. But so far, it’s not looking well. From the start, I did the correct thing and made an appointment for 12pm and at 3 when I was called and said it hasn’t been looked at yet, that was a first disappointment. What is the point of appointments if my truck won’t even be looked at in the same day. That just started it all. Instead of saying your car is drivable come pick it up and we will call when your part comes in, why not be a good dealership and offer a decent reliable rental until you can fix my truck. In all the years, I have never been offered a rental when my car has to stay more than a day or two. But other dealerships offer it even if it’s a one day job. I get the job gets busy but this is just getting to be worse and worse. Definitely not helping me feel at ease that the place will even get the job done correctly at this point. Update: as of June 23, 2021 at 5:29pm. I got a voicemail on Tuesday, June 22 from Mike saying the part was in and he was going to check with the service guys to see when I could bring my truck in and he would call me back by the end of the day Tuesday. It is now Wednesday evening and my husband called after work around 5:15 and was told Mike is out for the rest of the week so now I have to go another week without anyone trying to help me. Gordie Boucher of Kenosha SUCKS!!! No good communication. No respect for your clients. I will now find someone else who actually has the time to complete the job and I will never recommend anyone to Ford. More

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