Michael Yager

Gordie Boucher Ford of Kenosha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Kenosha to be a positive one. Please don't hesitate to reach out if you need anything else. Belal Barakat Service Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for the great 5-star review! We’re glad to hear that you consistently receive very good service and that Mike is always knowledgeable and helpful. Providing dependable service and expert guidance is exactly what we strive for at Gordie Boucher Ford of Kenosha. Thank you for your continued trust we look forward to assisting you again! Sal Papapalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful 5-star review! We’re glad to hear that our team was very professional and helpful in answering all of your questions and concerns. It’s great to know that our free Pick-Up & Delivery service along with the complimentary car wash made a real difference in your experience. Thank you for choosing Gordie Boucher Ford of Kenosha. We look forward to taking care of you again on your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review! We’re glad to hear that our team was kind, knowledgeable, and transparent about what your vehicle truly needed. Providing honest recommendations without pressure or unnecessary services is a core part of our commitment at Gordie Boucher Ford of Kenosha. Thank you for trusting us with your car. We look forward to taking care of you again on your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback, and we sincerely apologize for your experience. What you described poor communication, lack of clarity around the services provided, and breakdowns in basic processes is not acceptable and certainly not the standard we train and hold our team to. We understand how frustrating it is when service issues result in lost time and money, and we take that very seriously. Your comments will be reviewed with our leadership team so we can address the gaps you experienced and prevent this from happening again. We would appreciate the opportunity to speak with you directly and work toward a resolution. Please feel free to contact myself or my service manager Belal @ 262-697-0700 so we can better understand what occurred and take steps to make this right. Thank you again for your feedback it helps us improve. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the excellent 5-star review! We’re thrilled to hear that your service was completed within one day and that you didn’t have to step foot outside. Providing convenient, efficient service with clear communication is exactly what we aim for at Gordie Boucher Ford of Kenosha. Thank you for trusting us with your vehicle — we look forward to serving you again soon! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the excellent 5-star review! We’re thrilled to hear that you experienced a truly professional, customer focused approach during your visit. Mike will appreciate the recognition he takes great pride in helping customers understand their vehicle needs and ensuring repairs are handled the right way. Thank you for the high recommendation and for choosing Gordie Boucher Ford of Kenosha. We look forward to taking care of your vehicle again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Christopher Thank you for the great 5-star review! We’re glad to hear that our service was easy to use, communication was clear and timely, and that your truck was returned to you right on schedule. Providing real-time updates and a smooth, convenient experience is exactly what we aim for at Gordie Boucher Ford of Kenosha. We truly appreciate your trust and look forward to serving you again next time! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the awesome 5-star review! We love hearing that you enjoy our freshly baked cookies from the bakery upstairs they make every visit a little sweeter! 😄 We’re also glad the Express Lane keeps things quick and easy, and that you’re loving the new car wash experience too. Thanks for choosing Gordie Boucher Ford of Kenosha we can’t wait to see you again for cookies, service, and a shiny car! Sal Pappalardo General Manager