Michael Yager | Page 4

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re thrilled to hear that Mike provided excellent communication, ensured parts were ready, and made sure your transportation needs were covered. At Gordie Boucher Ford of Kenosha, our goal is to make every service visit smooth and stress-free, and Mike is a great example of that commitment. We truly appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re so glad our Service Department could assist with your major warranty repairs and get your new transmission installed smoothly. Our Service Manager and team take pride in working directly with warranty companies to make the process as stress-free as possible for our customers. We truly appreciate your trust in Gordie Boucher Ford of Kenosha and look forward to continuing to serve you with reliable care and support. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star rating and for sharing your feedback! We’re glad to hear that everything about your visit went great, but we sincerely apologize for the disappointment regarding the credit card service fee. At Gordie Boucher Ford of Kenosha, we value transparency and customer satisfaction, and your input will be shared with our management team as we review ways to improve. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic feedback! We’re thrilled to hear you enjoyed your experience at Gordie Boucher Ford of Kenosha and that our service and team made such a positive impression. We appreciate the recommendation and we’re glad you enjoyed the cookies too! We look forward to helping you again in the future, whether for sales, service, or fleet needs. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re thrilled to hear that Mike consistently provides you with honest, reliable, and customer-focused service at Gordie Boucher Ford of Kenosha. It’s great to know that he never over recommends services and always goes above and beyond to make sure your vehicle is well taken care of. We truly appreciate your trust in both Mike and our service department, and we look forward to continuing to provide you with the same dependable care on every visit. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your thoughtful feedback! We’re glad to hear that Mike kept you well informed throughout your visit and that our technician went the extra mile by troubleshooting your issue before installing the new sensor. At Gordie Boucher Ford of Kenosha, we know not every repair is straightforward, and we’re proud that our team takes the time to keep customers updated and explore every option to get the job done right. We appreciate your recognition of their effort and look forward to providing you with the same attentive, professional service on your future visits. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback. We’re very sorry to hear about the issues you’ve experienced following your recent service visit at Gordie Boucher Ford of Kenosha. The concerns you’ve described including the steering knock, dipstick left out, oil levels, and your catalytic converter repair not meeting expectations are serious and do not reflect the standards of quality, safety, or attention to detail we hold our service team to. We understand how frustrating and concerning this must be after bringing your truck in for warranty work, and we want to make things right. We will have our management team reach out as soon as possible so we can review your repair order in detail, address these concerns immediately, and restore your confidence in our dealership. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback! We’re so glad to hear that you found your visit to Gordie Boucher Ford of Kenosha to be fast, professional, and convenient. It’s wonderful to know that Mike made such a positive impact by showing genuine care for your customer experience and ensuring the work was done right. We appreciate your trust in our team and look forward to continuing to provide you with excellent service on every visit. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re so glad to hear that Mike provided you with outstanding service and kept you well informed throughout your repair process. He truly is a valuable asset to our team here at Gordie Boucher Ford of Kenosha, and your 10 out of 10 rating means a lot. We appreciate your trust in us and look forward to serving you again with the same professionalism and care on your future visits. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re so glad to hear that our Service Manager helped you feel comfortable during a difficult time without your car. At Gordie Boucher Ford of Kenosha, we understand how disruptive it can be to be without your vehicle, and it’s our priority to make sure repairs are done properly while also ensuring you have easy access and support throughout the process. We appreciate your trust in us and look forward to continuing to provide you with professional, customer-focused service in the future. Sal Pappalardo General Manager