Michael Yager | Page 4

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback! We’re so glad to hear that you found your visit to Gordie Boucher Ford of Kenosha to be fast, professional, and convenient. It’s wonderful to know that Mike made such a positive impact by showing genuine care for your customer experience and ensuring the work was done right. We appreciate your trust in our team and look forward to continuing to provide you with excellent service on every visit. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re so glad to hear that Mike provided you with outstanding service and kept you well informed throughout your repair process. He truly is a valuable asset to our team here at Gordie Boucher Ford of Kenosha, and your 10 out of 10 rating means a lot. We appreciate your trust in us and look forward to serving you again with the same professionalism and care on your future visits. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re so glad to hear that our Service Manager helped you feel comfortable during a difficult time without your car. At Gordie Boucher Ford of Kenosha, we understand how disruptive it can be to be without your vehicle, and it’s our priority to make sure repairs are done properly while also ensuring you have easy access and support throughout the process. We appreciate your trust in us and look forward to continuing to provide you with professional, customer-focused service in the future. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you, Julia, for your wonderful review! We’re so glad to hear your visit to Gordie Boucher Ford of Kenosha was simple, fast, and easy. It’s great to know that Katie made such a positive impression she truly is a valued part of our service team, and your kind words mean a lot. We appreciate your recommendation and look forward to welcoming you back for future service needs! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re so glad to hear that Wade provided excellent service and followed up to ensure your maintenance needs were fully taken care of. At Gordie Boucher Ford of Kenosha, we pride ourselves on customer-focused service, and it’s wonderful to know you felt supported every step of the way And we’re happy you enjoyed the cookies just one of the little touches we love to provide our customers! We appreciate your business and look forward to welcoming you back for your next visit. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re glad you appreciated the convenience of our vehicle pick-up and delivery service and the attention provided by the Gordie Boucher Ford of Kenosha team. We strive to make every service visit seamless, convenient, and worry-free for our customers. We look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience with us. We understand how difficult it is to face a major repair like an engine replacement on your Ford Escape, and we truly appreciate you recognizing the efforts of Mike and Belal. Our team worked hard to explore every possible option for financial assistance, though unfortunately Ford Motor Company did not approve additional support in this case. At Gordie Boucher Ford of Kenosha, we always advocate for our customers and do everything we can to provide the best solutions possible. We appreciate your trust in our service department and the recognition of our team’s efforts to help. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback. We’re glad you’re happy with our service, and we understand your concern about pricing. At Gordie Boucher Ford of Kenosha, we work hard to provide quality service and fair value, and we regularly offer service specials and discounts to help our customers save. Please continue to check with our team or online for current offers. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback. We’re sorry to hear about the lack of follow-up regarding your recent issue. At Gordie Boucher Ford of Kenosha, we pride ourselves on timely communication, and it’s clear we fell short in this instance. We would appreciate the opportunity to address your concerns directly and make things right. We will have our management team reach out so we can review the situation, provide answers, and restore your confidence in our customer service. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear our team was helpful, detail-oriented, and truly cared about getting the job done right. It's also great to know your appointment started on time and the wait time was reasonable. We appreciate your trust and look forward to serving you again at Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager