Michael Yager | Page 4

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you’ve been pleased with the repairs and service you’ve received for your Ford over the past year. It’s great to know Brianna and Michael have helped provide the reliable maintenance, quality repairs, and excellent customer service that we strive for every day. We’ll be sure to share your kind words with both of them. Thank you again for your trust in our team, and we look forward to continuing to assist you with all of your vehicle service needs in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We’re happy to hear Michael Yager provided a friendly, kind, respectful, and informative experience during your visit. At Gordie Boucher Ford of Kenosha, we believe great customer service starts with honest communication and making every customer feel comfortable throughout the entire process. We truly appreciate your support and look forward to helping you again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Mike took great care of you and made sure your vehicle was ready when promised. Providing dependable service and making our customers feel valued is exactly what we strive for every day. We’ll be sure to share your kind words with him. Thank you again for choosing us we look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for your review we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Mike did a great job keeping everything organized and helping throughout the process. We also appreciate your understanding regarding the additional time it took to complete the work. That said, we understand how important timely service is, and we’ll continue working to improve communication and efficiency so we can provide an even better experience next time. Thank you again for your feedback, and we look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your feedback. I'm very sorry to hear about your experience and understand why you're frustrated. It's clear we fell short of your expectations, and I apologize for the inconvenience of making the trip to our dealership, waiting in the rain, and leaving without having your concern properly addressed. That's certainly not the experience we want any customer to have. I'd appreciate the opportunity to personally review your situation and see if there's anything we can do to help. Please email me directly at sal.pappalardo@boucher.com with your contact information and any additional details. I'll personally look into your concerns, including the warranty timing and the events surrounding your visit, to determine the best path forward. Thank you for bringing this to my attention, and I hope you'll allow me the opportunity to make things right. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Update 7-16-2026 Thank you for giving me the opportunity to personally work with you and make this right. I'm glad we were able to replace the sunroof motor at no cost to you, thoroughly clean your vehicle, and return it with a full tank of gas. I truly appreciate your patience and the opportunity to earn back your confidence. If you feel we've resolved your concerns, we'd greatly appreciate it if you would consider updating your review to reflect your complete experience. Thank you again for allowing us to make things right. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha First Response - 5-4-2026 I’m very sorry to hear about your experience, this is definitely not acceptable and not the level of care we expect at Gordie Boucher Ford of Kenosha. Water getting inside your vehicle and a concern with the moonroof not working is something we take very seriously, and I completely understand your frustration. I would like to personally get involved and make this right for you as quickly as possible. You can email me directly @ sal.pappalardo@boucher.com at your earliest convenience, or send me your contact information so I can reach out to you right away. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Mike went above and beyond to get your Explorer repaired and that the workmanship met your expectations. Providing quick, high-quality service is exactly what we strive for. We’ll be sure to share your kind words with him, he’ll really appreciate it. Thank you again for trusting us with your vehicle. We look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the incredible 5-star review—we truly appreciate your continued trust in our team at Gordie Boucher Ford of Kenosha. It’s great to hear that Mike kept you informed every step of the way and made the repair process smooth. Clear communication makes all the difference. We’re also glad Drew continues to take such great care of your SUV “magician” is a great way to describe it! Keeping your vehicle running at its best is exactly what we strive for. And it means a lot to hear that Tristen is still making sure you’re well taken care of, even years after your purchase. That kind of long-term relationship is what we’re all about. Thank you again for your kind words about our team. We truly appreciate your support and look forward to seeing you again on your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback we truly appreciate you sharing your experience. We’re glad to hear our team was friendly and that your service was completed in a timely manner. That’s exactly what we strive for at Gordie Boucher Ford of Kenosha. We also understand your frustration regarding the module being on backorder. Unfortunately, some parts can have extended lead times, but we should always communicate that clearly and keep you updated along the way. If you have any questions or would like an update on the status, please don’t hesitate to reach out we’re here to help and will make sure you’re taken care of as soon as the part arrives. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback, we truly appreciate you taking the time to share your experience. We’re glad to hear the rest of your visit was a 5-star experience, but I’m very sorry to hear about the situation with your personal items during the valet pickup. That’s not the level of care or attention we expect from our team. I would like to make this right for you. If you’re able to, please email me a link to the dog leash and I’ll take care of replacing it for you. We truly appreciate your understanding and the opportunity to address this. Our goal is always to provide a complete 5-star experience, and we’d value the chance to turn this around for you. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha