Michael Yager | Page 5

Gordie Boucher Ford of Kenosha responded

Thank you for the amazing review! We're honored to have earned your trust and loyalty. It means the world to us that you wouldn’t take your vehicles anywhere else no matter the deal. At Gordie Boucher Ford of Kenosha, we’re committed to providing the kind of service that keeps you coming back. We truly appreciate your continued support and look forward to serving you for many years to come! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review, Scott! We're thrilled to hear you consistently receive top notch service at Gordie Boucher Ford of Kenosha. We truly appreciate your kind words about our team and our new facility it means a lot to us! Looking forward to serving you again soon! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your honest feedback we’re truly sorry to hear about your frustration. We understand how disappointing it is when an appointment doesn’t result in timely service, and you’re absolutely right your time should be respected. At Gordie Boucher Ford of Kenosha, we strive to provide prompt, reliable service, and it’s clear we missed the mark during your visits. Your experience is not what we want for any of our customers, and we’d appreciate the opportunity to make things right. Please consider reaching out to our Service Manager Belal Barakat @ 262-697-07000 so we can personally address your concerns and work toward a better experience moving forward. Your feedback is important, and we value the chance to improve. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the kind review! We're glad to hear that our team provided a thorough explanation of your vehicle's condition—it’s important to us that you feel informed and confident in the service we provide. We truly appreciate your trust and look forward to assisting you again at Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear our team was helpful, accommodating, and able to identify the issue quickly while treating you with respect and attentive care. At Gordie Boucher Ford of Kenosha, we’re committed to listening to our customers and delivering efficient, quality service every time. We appreciate your trust and look forward to assisting you again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear you experienced fast service and found our team to be friendly and helpful. We're also happy you learned about our complimentary service pickup—it's one of the many ways we aim to make your experience more convenient. We appreciate your support and look forward to serving you again at Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear you experienced great communication and quick, efficient service. At Gordie Boucher Ford of Kenosha, we’re committed to getting you back on the road with confidence. We appreciate your support and look forward to welcoming you back for future service visits! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear you received good customer service and excellent work from our mechanics. At Gordie Boucher Ford of Kenosha, we take pride in being there when you need us most and delivering reliable, top-quality service every time. We appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We’re so glad to hear that your experience at Gordie Boucher Ford of Kenosha was better than others you've had. Your recommendation to family and friends means the world to us. At Gordie Boucher Ford, we pride ourselves on delivering outstanding customer service and a stress-free car buying experience. Thanks again for choosing us – we look forward to seeing you again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Update - 10-7-2025 - Thank you for taking the time to update your review and for giving us another opportunity to earn your trust. We truly appreciate your recognition of our efforts to make things right and your kind words about our facility, convenience, and commitment to customer care. At Gordie Boucher Ford of Kenosha, we always strive to go above and beyond, and feedback like yours helps us continue improving. We’re grateful that you’re giving us another chance, and we’ll do everything we can to ensure your next visit is a true 5-star experience. Thank you again for your honesty and continued support. Sal Pappalardo General Manager Response To Original Post - Thank you for your honest feedback—we sincerely apologize for the frustration and inconvenience you experienced. A simple repair like an O2 sensor replacement should never take that long, and the lack of timely communication on our part is unacceptable. We understand how important it is to keep you informed, and we clearly fell short in that regard. While we're glad the vehicle delivery helped somewhat, we know it doesn't make up for the overall experience. Your feedback has been shared with our service management team, and we’re actively working to improve communication and turnaround times moving forward. We would like to to try to regain your trust & further discuss your experience, please when you have a free moment reach out to our service manager Belal Barkat directly @ 262-697-0700. We appreciate the opportunity to make things right. Sal Pappalardo General Manager