Michaela McCann | Page 14

Maybe after my recent experience It took two weeks to get an appointment for annual change. My appointment was Nov 18th 11am. I arrived at 10:50 am. They said it would be 30- 45 minut It took two weeks to get an appointment for annual change. My appointment was Nov 18th 11am. I arrived at 10:50 am. They said it would be 30- 45 minutes. I left to do a few chores. I arrived back at 11:50. I paid the bill and got my keys back at 12:24. This is way too long being I scheduled this oil change, I was not a walk in. I was very disappointed with the service. More

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Friendly, quick, professional service. I was a drop-in for basic oil change service, but despite the service dept being very busy, was able to effectively be in and out within a couple of h I was a drop-in for basic oil change service, but despite the service dept being very busy, was able to effectively be in and out within a couple of hours. Staff could not have been more friendly. I also had interaction with dealer management on an unrelated issue and they could not have been more friendly and thoughtful. More

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I brought my truck in to have a vibration on the front left fixed. They replaced a wheel bearing on the front right and a four-wheel-drive part on the front left. The problem has not been fixed and is now left fixed. They replaced a wheel bearing on the front right and a four-wheel-drive part on the front left. The problem has not been fixed and is now worse than it was before. I called and spoke to the person at the quick lane where it was repaired, and they said I needed to talk to the regular service department. After speaking with the regular service department they said it was the quick Lane‘s problem and I needed to talk to them. Starting to get frustrated, I asked him to have somebody call me once they had it worked out, but have not heard from them yet. More

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Very happy. Hudson Ford is the only place I will go for service on my two Fords. Dale and Michaela in Quick Lane go above and beyond to make certain the customer Hudson Ford is the only place I will go for service on my two Fords. Dale and Michaela in Quick Lane go above and beyond to make certain the customer is happy. I bought new tires for my F150 and when they were finishing I noticed the tires were black wall and I wanted white lettering. Michaela immediately looked into the situation and between her and Dale they ordered different tires but due to the time could not get them on until the next day. Dale gave me a loner at no cost to me, which was fine with me. The new tires were installed and I was extremely happy. More

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Awesome service, didn't have an appointment this time, they got me in anyway got me serviced and back out the door. Always treated great they got me in anyway got me serviced and back out the door. Always treated great More

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Frustrated I stopped in one day for an oil change and was turned away as the lift wasn’t working.. I believe that is NOT necessary as for years oil changes have I stopped in one day for an oil change and was turned away as the lift wasn’t working.. I believe that is NOT necessary as for years oil changes have been done without them ! I was there again @4:00 on 10/21/2019 and told they couldn’t get me in before 7:00!!! I said that’s a big problem as I had already been sent away once to which I was told I could wait , but they could not guarantee I could be seen ! I said I’d wait , but there would be a problem if I had to leave without device being done ! At 6:47 my car was taken back and everything was completed . WHAT IS GOING ON ? DO YOU NEED TO HIRE PEOPLE? NO NE SHOULD HAVE TO WAIT 3 HOURS FOR AN OIL CHANGE ! Even a lady that had an appointment waited 3hours to be done! VERY POOR SERVICE!!! And not from the workers !!! From FORD !!!! They are just the workers dealing with FORDS BAD COMPANY MANAGEMENT!!!! If it wasn’t for my warranty, I’d go elsewhere!!!!! More

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Oli change and tire rotate. I went in without an appointment. They said it would take 1 1/2 hours. They provided a ride home. Car was ready when they said it would be. Everythin I went in without an appointment. They said it would take 1 1/2 hours. They provided a ride home. Car was ready when they said it would be. Everything went smooth. More

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Easy, seamless process I bought and service my Edge at Hudson Ford and every time I go there I am amazed at how smooth everything goes. Keep up the good work! I bought and service my Edge at Hudson Ford and every time I go there I am amazed at how smooth everything goes. Keep up the good work! More

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Great Service! I have had all the service work done on my F150 at Hudson Ford and everyone in the service department is wonderful! I bought my truck there as well an I have had all the service work done on my F150 at Hudson Ford and everyone in the service department is wonderful! I bought my truck there as well and Joe Brims was great as well. I will continue to have Hudson Ford as my "go to" dealer. More

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Quick tire repair Each time I visit this dealership I am accorded the same friendly professional service and leave there with no doubt that I will return when any servi Each time I visit this dealership I am accorded the same friendly professional service and leave there with no doubt that I will return when any service work is needed in the future More

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