Michelle Barnett | Page 15

Absolutely worst experience I’ve ever had. Michelle was the salesperson and she was very nice, professional, and knowledgeable, no complaints there. But, I had and appointment to see a Volkswa Michelle was the salesperson and she was very nice, professional, and knowledgeable, no complaints there. But, I had and appointment to see a Volkswagen Atlas. I drove 2 hours from Fort Myers to see it. We test drive the vehicle, while driving the tire low presser sensor came on the dash. When we got back to the dealership I noticed that the front tire had a large groove in it. Like the tire had gone flat and the vehicle was driven on the rim. The leak was so bad that the tire had gone almost completely flat since we left on the test drive. I told the salesperson I’m very interested in making a deal but I would need to get the tire replaced, due to the tire condition and the long trip home. The manager came over to me and told me “I looked at the tire, there is nothing wrong with it” he spoke to me and my wife in the rudest tone. He did not ask if we wanted to show him what our concern with. We proceeded to leave the dealership and while transferring the car seat back into my truck, the atlas we were interested in was pulled into the shop. Pretty weird to do when “there was nothing wrong with it.” This tire was so bad that half of the tire manufacture name was gone! I drove two hours and asked numerous times if there was anything wrong with the vehicle and this happens. I would not give this dealership a red cent. If they called me the next day and offered it to me half price I still would not make a deal!!!!! More

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Great car. Professional and courteous staff. Couldn’t be more pleased with my experience there. Professional and courteous staff. Couldn’t be more pleased with my experience there. More

by JONPUTNAM Verified Customer Verified Customer

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Great, experienced technician Dan did it right the first time. Sales? - not so much. Danke time. Sales? - not so much. Danke More

by kptltzwolfe Verified Customer Verified Customer

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We had a great experience at Lakeland Volkswagen! We received excellent customer service and the help we needed. We received excellent customer service and the help we needed. More

by SNICELY2014 Verified Customer Verified Customer

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I had a very good purchasing experience. Everyone I dealt with was very friendly and helpful. The whole transaction was quick and easy. Everyone I dealt with was very friendly and helpful. The whole transaction was quick and easy. More

by RMJ Verified Customer Verified Customer

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My 7th can purchased at Lakeland VW. Always a pleasure, no hassle, no pressure. Sales personnel always polite and professional. Always a pleasure, no hassle, no pressure. Sales personnel always polite and professional. More

by vwghia1971 Verified Customer Verified Customer

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Michelle, my sales person, was awesome. . She was friendly professional knowledgeable And straightforward. The customer area was nice and clean with a nice vending system and complimentary c . She was friendly professional knowledgeable And straightforward. The customer area was nice and clean with a nice vending system and complimentary coffee bar. I would definitely consider going back there for my next vehicle purchase. More

by michaelt.mccuistion Verified Customer Verified Customer

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Very polite and customer oriented. Wait time was long, but they were doing lots of cars. Wait time was long, but they were doing lots of cars. More

by Screenrepairs Verified Customer Verified Customer

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Did a good job being very accommodating and quick, yet thorough, with the deal of the car we bought. thorough, with the deal of the car we bought. More

by tjhart1998 Verified Customer Verified Customer

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Michelle was very professional and efficient. She was very busy but still made me feel like the only customer there. Overall a good experience. Hoping the service dept is as good. She was very busy but still made me feel like the only customer there. Overall a good experience. Hoping the service dept is as good. More

by gitler Verified Customer Verified Customer

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