Michelle Barnett | Page 16

If I could give zero stars I would! I waited a week for an appt. for an oil change and tire patch. I waited in there 5 hours total. They didn't do even do the full oil change service when they claimed th an appt. for an oil change and tire patch. I waited in there 5 hours total. They didn't do even do the full oil change service when they claimed they were done. They had to take the car back in to rotate the tires and do the fuel injector cleaner. When they called me the next day to ask about the service I told them what happened. I was told the service manager would call me. I waited a few days and didn't hear back so I called and left him a message. He called me on a Saturday full of excuses, which did not surprise me. What did surprise me was being basically called a liar when I told him I didn't think waiting for 5 hours for this type of service is acceptable. He didn't say the word liar but he told me he didn't believe (same thing)! As for the blown tire patch that left me stranded...I probably ran over a nail when I left there. No apologies whatsoever! I have written to the GM with no response as well. This is just bad service all around. More

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Service was bad my battery was all corroded when I came back from vacation, and I had to replace the battery I called the dealership! They told me they would speak to the sales manger and never called me b back from vacation, and I had to replace the battery I called the dealership! They told me they would speak to the sales manger and never called me back, I tried calling back and no one answer the phone. More

by frankie.ak101 Verified Customer Verified Customer

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Terrible inventory, charming associates. Perfect recipe for a blooming business. Brought up an issue with my vehicle NOT EVEN A MONTH, was told to bring it in. Took it in, and service dept took note of iss for a blooming business. Brought up an issue with my vehicle NOT EVEN A MONTH, was told to bring it in. Took it in, and service dept took note of issue and brushed it off, stating it was because of the “newness”. Long story short, company told me they don’t recall my visit and ended up paying a large sum of money for a vehicle bought less than 90 days ago. More

by awhy242ty Verified Customer Verified Customer

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Had a great car buying experience with Michelle at Lakeland! I shopped all around central Florida and Lakeland was the only place that offered an excellent price upfront without any unnecessary add-on Lakeland! I shopped all around central Florida and Lakeland was the only place that offered an excellent price upfront without any unnecessary add-ons. Absolutely no pressure and complete transparency with the fees. The whole process was smooth - it only took around an hour for everything. I will definitely be back in the future! More

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The best place to buy a new or used vehicle More

by Johanan Verified Customer Verified Customer

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The best dealer to visit! Very fast, polite and friendly here. Not to mention how well kept the cars are! Thank you so much for everything. Love my car and will forever be a customer here ! here. Not to mention how well kept the cars are! Thank you so much for everything. Love my car and will forever be a customer here ! More

by yaya Verified Customer Verified Customer

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Best experience I have ever had in a Florida VW dealership! Michelle was wonderful in getting me set up with awesome customer service, she is knowledgeable salesperson, explained to me features on dealership! Michelle was wonderful in getting me set up with awesome customer service, she is knowledgeable salesperson, explained to me features on my new Jetta Premium. I drove five hours from Miami Beach just to get to this place because they offer me a great deal, and all the staff were very polite, attentive and professional. I would definitely recommend this dealer to my friends or anyone who's looking for best prices and professionalism More

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Michelle was a great salesperson! She was very thorough in going over the car with us and answered all our questions. The price was exactly as shown online but since my credit score was higher than I thoug in going over the car with us and answered all our questions. The price was exactly as shown online but since my credit score was higher than I thought I felt the rate should have been better. My fault for not asking what my score was until after the fact but feel the finance person could have disclosed. Other than that, a great experience. More

by mindy.lodge Verified Customer Verified Customer

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Great experience. Super fast transaction, friendly staff, fantastic finance manager, and aggressive pricing. Very happy with our experience and purchase and will definitely recommend to others. fantastic finance manager, and aggressive pricing. Very happy with our experience and purchase and will definitely recommend to others. More

by srspirofl Verified Customer Verified Customer

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Very easy to work with. Love the Jetta SEL. They had lots of inventory. Easy location and very friendly and helpful in answering all the questions you have. lots of inventory. Easy location and very friendly and helpful in answering all the questions you have. More

by millermom71400 Verified Customer Verified Customer

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