Michelle Foley

Always a great sales experience with Mark in sales and Jerome in service. We continue to come back for the customer service they give out! Jerome in service. We continue to come back for the customer service they give out! More

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This dealership is great at selling vehicles, but I was let down entirely for my first service. When my first service was complete my vehicle came out with only 3 lug nuts on the driver side front whee let down entirely for my first service. When my first service was complete my vehicle came out with only 3 lug nuts on the driver side front wheel. I was then told to wait because the nuts were not torqued. The sense of urgency had overcame situational awareness. There was no harm done but the outcome could have been devastating. More

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I had an 11:00 am appointment for an oil change and tire rotation. I was in and out in less than an hour. I really like the videos of the multi-point inspection. I recommend Allen Turner service department. rotation. I was in and out in less than an hour. I really like the videos of the multi-point inspection. I recommend Allen Turner service department. More

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My appointment time was changed by the service department at 4:45pm the evening prior to the day of appointment, changing it from 1:30pm to 7:30am. I arrived 5 minutes early at 7:25am. The service departme at 4:45pm the evening prior to the day of appointment, changing it from 1:30pm to 7:30am. I arrived 5 minutes early at 7:25am. The service department was late opening, opening at 7:49am. I didnt have my vehicle checked in unto 8:10am. During the check-in process, I explained the issues my vehicle has been having. The individual inputting my information incorrectly entered the descriptions of what issues my vehicle is having. This was discovered when the information was read back to me. I'm not sure if the information and description of issues was entered incorrectly due to intention of diminishing the severity of the issues the vehicle is having, or simply incompetence. Either is unacceptable. I took my vehicle in for its first service. The offer was sent to my email that the first service was on them, and included and oil change, diesel exhaust fluid fill, a tire rotation, and multi-point vehicle inspection. I verified over the phone that all of this work would be performed. When I picked up my vehicle, I verified the work that was performed. I was told that the tire rotation wasnt performed and didn't apply to my dually because it was a lot of work, expensive, and most people just don't get it done. After showing MICHELLE the email and explaining that I was told over the phone that it would be performed, the service was repeatedly refused. I asked if the rest of the service would be performed, and MICHELLE told me that the oil change was completed, the diesel exhaust fluid was filled, and the multi point inspection was performed. When I got in my vehicle to leave, I checked the diesel exhaust fluid and it was not filled. Whether MICHELLE lied, was misinformes, or had zero clue as to what was actually done to my vehicle, all are unacceptable. Also, unrelated to the service department - telling your customers to give you a 5-star rating so that you dont lose you bonus is a bad look. Just do your job so that your customers naturally want to give you a 5-star rating. More

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Great experience with the service department. Had some warranty work done to two different vehicles. They kept me abreast of the repair work being done and finished ahead of time. Had some warranty work done to two different vehicles. They kept me abreast of the repair work being done and finished ahead of time. More

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As of this time my vehicle is being worked on. It was very stressful. The hassle I had to go through. However, the fact they are going to help me does mean a lot because I have a family to provide It was very stressful. The hassle I had to go through. However, the fact they are going to help me does mean a lot because I have a family to provide for. I do want to point out a woman named Michelle. Through all of this she has been amazing. She definitely cares and will do what she can. She's just the messenger but she does try get hardest and I haven't had an experience with a service member that nice in 15 years. She takes pride in her work and it shows. Once my vehicle is fixed I will further update my review. More

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I purchased my Chevy from Allen Turner and was treated very well and now I get my car serviced there with much kindness and helpful. The service advisors are great. My advisor is Michelle who is just the very well and now I get my car serviced there with much kindness and helpful. The service advisors are great. My advisor is Michelle who is just the best. More

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Sales staff was extremely professional and honest about everything. Jamieson Rogers and Dave Cain were super. Hunter in the finance department was spot on with all of the paperwork. The service department everything. Jamieson Rogers and Dave Cain were super. Hunter in the finance department was spot on with all of the paperwork. The service department was great as usual. More

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Extremely knowledgable and professional. Worked to go above and beyond to make this a seamless process. Highly reccomend. Worked to go above and beyond to make this a seamless process. Highly reccomend. More

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Great experience at Allen Turner Chevrolet , they repaired my 10 year old Cruze quickly and correctly .Courtesy ride home and back also and much appreciated ! repaired my 10 year old Cruze quickly and correctly .Courtesy ride home and back also and much appreciated ! More

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