Michelle Hays
Michelle Hays at Charles Gabus Ford

Michelle Hays | Page 2

Service Advisor

Charles Gabus Ford

4545 Merle Hay Rd
Des Moines, IA 50310

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4.6
22 Reviews
4.6

22 Reviews

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22 Reviews of Michelle Hays

November 25, 2025

Dealership Rating
Employee Rating

Unfortunately the problem was not solved of auto starting at stoplight not restarting and $450.00 later still happens More

by truckluver27
Service Price Transparency
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Service Communication
Recommend Dealer
No

November 14, 2025

Dealership Rating
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Had new tires put on. Good, quick service. Waited in lobby and work was done faster than expected. More

by Jim
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: David Martin

November 07, 2025

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Great dealership fast and friendly they keep you well informed on what is being done to you vehicle More

by Pappy6977
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Nov 09, 2025

Charles Gabus Ford responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

November 03, 2025

Dealership Rating
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Great service easy checking in and finished when stated. Always a smooth visit to get truck serviced. More

by Omblue
Service Price Transparency
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Recommend Dealer
Yes

October 31, 2025

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Have had great service and support for my two Ford hybrid Fusions. Friendly staff over past 16 years. More

by Anna
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 03, 2025

Charles Gabus Ford responded

Hello Anna, we're happy you found our staff to be so supportive during your experience here at Charles Gabus Ford. We are always more than happy to assist you if anything else comes up. Take care!

October 30, 2025

Dealership Rating
Employee Rating

Felt as if I was gauged on my latest repair, two bolts to replace part above spare tire that can be reached easily More

by Richardtcoxdsm
Service Price Transparency
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Recommend Dealer
No

October 20, 2025

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They were very courteous and helpful. I had the ford pass not knowing this until they brought this to me. Very helpful More

by brauerjim79
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: David Martin

August 14, 2025

Dealership Rating
Employee Rating

Friendly staff and nice facility. Knowledgeable mechanics/ I like my ford to be worked on by people who know my car. Only knock is prices are too high More

by jim.kuhlman69
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 17, 2025

Charles Gabus Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels! Service Manager, Robert Kritenbrink (575)270-5531 or Robert@charlesgabus.com

June 06, 2025

Dealership Rating
Employee Rating

Very friendly and courteous and always willing to talk to me regarding the progress of my vehicle and was very helpful about returning my rental vehicle. More

by ONEBUSYMOM1965
Service Price Transparency
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Recommend Dealer
Yes

June 04, 2025

Dealership Rating
Employee Rating

Michelle was very helpful and polite. Easy to get appointment and done on time. I will be coming back. More

by jerry.r.gray7
Service Price Transparency
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Recommend Dealer
Yes
Jun 08, 2025

Charles Gabus Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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