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Michelle Lally

Overview Reviews (185)

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Michelle Lally

Michelle Lally | Page 13

Finance Manager

Acura of Westchester

2155 Palmer Avenue
Larchmont, NY 10538

Being in the sales industry for over 15 years my goal is to deliver the highest level of client Services. Making clients feel comfortable and confident when working with me by bringing transparency to the car industry. Working for the client by going above and beyond to meet their expectations. When in the market to upgrade their current vehicle I help clients find the best scenario for their family. Helping connect clients to experienced sales representatives to ensure that they succeed in finding what they need. It's never easy to decide to repair or replace so I offer my clients different scenarios to give them time to figure out their families budget.

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4.9

185 Reviews

Overview Reviews (185)

Dealership Experience

9 yrs, 1 mo

Industry Experience

9 yrs, 1 mo

Languages Spoken

English

4.9

185 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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185 Reviews of Michelle Lally

March 25, 2023

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Employee Rating

The best dealership ever! Everything went very easy and smooth. Made me feel like family. Everything went very easy and smooth. Made me feel like family. More

by X3xderaffx3x

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brianna Tozzo, Nicholas Ramunto, Danny Giannotti, Ronnie Giancaspro, Diane Djonovic , Justin Deenihan

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May 15, 2023 -

Acura of Westchester responded

Hello! Your kind feedback is appreciated and we are happy to know our Sales Team made you feel like family, providing you with a smooth and easy process. Thank you for choosing Acura of Westchester.

March 17, 2023

Dealership Rating

Employee Rating

This dealership is awesome! They really work hard to get what you want! And Justin along with the whole who assisted me was great ! They really work hard to get what you want! And Justin along with the whole who assisted me was great ! More

by Agardnet0110

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Justin Deenihan

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May 15, 2023 -

Acura of Westchester responded

We are thrilled to learn our Sales Team worked hard to get you what you were looking for. We thank you for your business here at Acura of Westchester, and we look forward to working with you again in the future.

March 14, 2023

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Employee Rating

This is my 8th and 9th vehicle purchased from Acura of Westchester. They are extremely professional and provide an exceptional service department. Brianna is wonderful to work with. She is knowledgeable Westchester. They are extremely professional and provide an exceptional service department. Brianna is wonderful to work with. She is knowledgeable and concerned about my car needs. I strongly recommend Acura of Westchester! More

by Kcarr

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brianna Tozzo, Nicholas Ramunto, Danny Giannotti

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May 15, 2023 -

Acura of Westchester responded

We are so pleased to know our team here at Acura of Westchester always provides you with professional and exceptional customer service. Thank you for sharing your positive feedback and we appreciate your dedicated business.

February 24, 2023

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Employee Rating

Justin was amazing and very informative throughout the whole leasing process. He made the process very easy to follow and he always made sure to contact me if he needed anything. I totally recommend his s whole leasing process. He made the process very easy to follow and he always made sure to contact me if he needed anything. I totally recommend his service and help. More

by pdpeddp

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Diane Djonovic , Justin Deenihan

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Mar 01, 2023 -

Acura of Westchester responded

Thank you for taking the time to share your positive experience with Justin during the leasing process. It's great to hear that he was informative, easy to work with, and communicative throughout the process. Leasing a car can be a complex process, so having someone who can guide you through it and make sure you have all the information you need is invaluable. I'm glad to hear that Justin provided you with excellent service and that you would recommend him to others. I will be sure to pass on your kind words to the appropriate parties at the dealership.

February 21, 2023

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Justin, Michelle, and Diane were all great and the reason my family and friends keep returning to Acura of Westchester my family and friends keep returning to Acura of Westchester More

by Bagley806

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Diane Djonovic , Justin Deenihan

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Mar 01, 2023 -

Acura of Westchester responded

Thank you for your kind words about Justin, Michelle, and Diane! We are delighted to hear that your family and friends keep returning to Acura of Westchester and we are pleased that they have had such a great experience. We strive to provide the best customer service and it's great to hear that we have been able to meet your expectations. We appreciate your positive review and feedback!

February 08, 2023

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Great customer service! He helped make sure that I had the right plan. Would recommend. He helped make sure that I had the right plan. Would recommend. More

by moneygreenz

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alex Markaj , Justin Deenihan

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Mar 01, 2023 -

Acura of Westchester responded

We are delighted to hear that you had such a positive experience with our customer service! We take pride in providing excellent service, and we are so pleased that our team was able to help you make sure that you had the right plan. We are grateful for your positive feedback and we look forward to continuing to provide the same great service in the future!

February 04, 2023

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Mike and Michelle are excellent salespeople. Such a pleasure to work with on the lease of our car. They are both very knowledgeable and trustworthy. Such a pleasure to work with on the lease of our car. They are both very knowledgeable and trustworthy. More

by aw

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Mike Gerard

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Mar 01, 2023 -

Acura of Westchester responded

Mike and Michelle are excellent salespeople who provide an exceptional customer experience. They are knowledgeable about the vehicles and leasing options, and provide honest advice that can be trusted. It was a pleasure to work with them on the lease of our car, and we look forward to working with them again in the future.

January 09, 2023

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Danny, Michele, & Alexis were all very helpful with keeping us informed about the delivery & increases with the RDX. They did the best they could with the resources they had. keeping us informed about the delivery & increases with the RDX. They did the best they could with the resources they had. More

by maryriddle

Sales Price Transparency

Trade-in Experience

Purchase Time

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Recommend Dealer

Yes

Other Employees Tagged: Danny Giannotti, Alex Markaj , Jon Saint - Louis

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May 15, 2023 -

Acura of Westchester responded

Thank you, Mary, for sharing your positive experience with Danny, Michele, and Alexis at Acura of Westchester. We're thrilled to hear that they were helpful and kept you informed throughout the process, especially regarding the delivery and pricing of the RDX. Our team strives to provide excellent customer service and make the best use of available resources to meet your needs. We appreciate your feedback and look forward to serving you again in the future!

December 17, 2022

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I had a great experience (Again! ) at Acura of Westchester. They not only gave me the best deal for my MDX (beating the competition at Curry Acura) by a large margin, they continue to ) at Acura of Westchester. They not only gave me the best deal for my MDX (beating the competition at Curry Acura) by a large margin, they continue to provide superior service. Mike Gerard and Michelle Lally in Sales were a great team and Mike did an amazing job showing me every detail of the new systems in the car. No pressure sales and great service. Couldn’t ask for more! More

by jenF

Sales Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Mike Gerard , Jon Saint - Louis

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May 15, 2023 -

Acura of Westchester responded

Dear jenF, thank you for sharing your wonderful experience with us at Acura of Westchester. We're thrilled to hear that you had a great experience once again and that we were able to provide you with the best deal for your MDX, surpassing the competition. We're glad to hear that Mike Gerard and Michelle Lally provided superior service and that Mike did an amazing job explaining the new systems in the car. Our team aims to provide a no-pressure sales environment while delivering exceptional service. Thank you for your kind words and for choosing Acura of Westchester. We appreciate your support and are here to assist you anytime.

November 25, 2022

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Kayla was very responsive and helpful. The lease negotiation was a little trying, given how difficult it is to analyze the leases. Lots of the financial issues were not so transparent. The lease negotiation was a little trying, given how difficult it is to analyze the leases. Lots of the financial issues were not so transparent. I doubt I will continue to lease cars in the future, and just negotiate the sales price and any trade in value (separately). More

by SteveZ

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kayla Tejeda

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May 15, 2023 -

Acura of Westchester responded

Thank you for your feedback. We're glad to hear that Kayla was responsive and helpful during your lease negotiation. We understand that analyzing leases and understanding financial issues can be difficult, but we strive to provide transparency and clarity throughout the process. We're sorry to hear that you may not continue to lease cars in the future, but we hope that you will consider us for your sales and trade-in needs in the future. If you have any further feedback or questions, please don't hesitate to reach out. Thank you again for choosing our service.