Michelle Lauersdorf | Page 2

Fast and easy. Good people to work with. Enjoyable experience would shop there again in the future. Good people to work with. Enjoyable experience would shop there again in the future. More

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I found what I thought was the perfect truck at Courtesy, a 2022 Sierra 1500 Denali. I drove 3 hours to get it. I should have known better when I got there and the under-seat storage listed in the advertisem a 2022 Sierra 1500 Denali. I drove 3 hours to get it. I should have known better when I got there and the under-seat storage listed in the advertisement and on the window sticker was missing. I let that go and proceeded with the purchase. I got the truck home and really loved it, except for a stutter when shifting. Looked it up and it was a known issue with the 10L80. Reached out to courtesy about it and was told they have never heard of it. Of course, the truck was out of warranty so there was nothing they could do. Less than 2500 miles later and I am now paying $8300 for a new transmission and Courtesy doesn't have the courtesy to even reply to me. I was given a whole spiel and paperwork about how they had done a thorough inspection, including fluids.....but they somehow missed metal in the transmission fluid? I'd say it is unlikely I will buy another GMC, but I can guarantee I will never buy from Courtesy again and I will tell everyone I know looking for a vehicle to stay away. Reply to Google review response: The extended warranty was offered once during finance paperwork and was more than $5000, which is why it was declined. Interesting to note the 120-point inspection but fail to catch something like that. Also interesting to note that thill respond to a Google review, but not to the customer directly.... Again, this dealership is really big on coming up with excuses instead of backing up their name. I will continue telling everyone who will listen about the trash quality of their word. This dealership lost GMC future business from me. I will not be buying another GMC. More

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MATT KREMER Was the best to work with! Amazing customer service and so friendly. Best salesman I have worked with. Would recommend him to anyone! Thank you Matt! Amazing customer service and so friendly. Best salesman I have worked with. Would recommend him to anyone! Thank you Matt! More

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Great service. Did near all my paperwork online or through texting. When I got to the dealership I was in and out in like 20 min. It took me longer to transfer my b Did near all my paperwork online or through texting. When I got to the dealership I was in and out in like 20 min. It took me longer to transfer my belongings from the old vehicle to the new one. Thanks team for making the process so smooth. More

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It was a good experience dealing with the sales rep he was really helpful and everything easey. was really helpful and everything easey. More

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From Start to Driving away in a 2026 GMC Acadia Denali Ultimate AWD Courtesy GMC was outstanding. Arthur was the best salesman and was so helpful . Ultimate AWD Courtesy GMC was outstanding. Arthur was the best salesman and was so helpful . More

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The salesperson was knowledgable, professional, personable and easy to deal with. Not easy to find all those qualities in a person or dealership. Appreciated the GM’s greeting as I came in the door personable and easy to deal with. Not easy to find all those qualities in a person or dealership. Appreciated the GM’s greeting as I came in the door. Not often do you see one sitting at the front desk. Even though there were a lot of cars on the inside (crowded) I found the pathway around them. Good amount of inventory to choose from. (Again, not common these days.). I would go there again to shop for a vehicle. More

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Best dealership around! We only do business with Courtesy Buick GMC and Frank Moody! The sales team is top notch as well! We only do business with Courtesy Buick GMC and Frank Moody! The sales team is top notch as well! More

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Everyone was respectful and listened to what we were interested in.they we're able to assist us in a vehicle that matched our needs and wants. interested in.they we're able to assist us in a vehicle that matched our needs and wants. More

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No pressure sales. Our salesman was easy to talk to, and helped us make sure we got all the options we wanted without being pushy. Our salesman was easy to talk to, and helped us make sure we got all the options we wanted without being pushy. More

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