Michelle Leick | Page 2

Everything went as planned and the service rep was courteous and informative. All was good. courteous and informative. All was good. More

by PAT.OLSON Verified Customer Verified Customer

Helpful 0

Report | Print

Best place to buy a car from and have bought 7 cars from the dealership. the dealership. More

by kevin Verified Customer Verified Customer

Helpful 0

Report | Print

Good dealership with knowledgeable staff. I have always had good experiences at Burnsville Toyota. Go check them out! I have always had good experiences at Burnsville Toyota. Go check them out! More

by Sgiere Verified Customer Verified Customer

Helpful 0

Report | Print

Wonderful and personable customer service. Above and beyond - we forgot one key for our trade and the checkbook at home but our salesman Oscar came to our home to get both allowing us to compl Above and beyond - we forgot one key for our trade and the checkbook at home but our salesman Oscar came to our home to get both allowing us to complete our purchase and trade-in with a single visit. More

by kurtduhn62 Verified Customer Verified Customer

Helpful 0

Report | Print

Tyler was a fantastic sales person. He worked hard to locate the rigtht vehicle for me, was straightforward in informing me on pricing, and never put on any pressure. I also appreciate He worked hard to locate the rigtht vehicle for me, was straightforward in informing me on pricing, and never put on any pressure. I also appreciate the help of management and staff at Luther: Deneil, Michelle, Kevin and Eber. More

by ES Verified Customer Verified Customer

Helpful 0

Report | Print

Josh in sales was great. Follow up from the back end was beyond terrible! They lied about Toyota certification and after 2 months we still have not received our second key! G Follow up from the back end was beyond terrible! They lied about Toyota certification and after 2 months we still have not received our second key! Go somewhere else for your Toyota needs. More

Helpful 0

Report | Print

I took my rav 4 into repair and had full warranty. The fat arrogant disrespectful service puck said the repair was not covered, when it really was. He didn’t even look at the warranty. I paid out the The fat arrogant disrespectful service puck said the repair was not covered, when it really was. He didn’t even look at the warranty. I paid out the nose for something I shouldn’t have. I took it to another Toyota dealer and they read my extended warranty. How about that? I was paid back by Maplewood. Bottomline, don’t go to Toyota Burnsville. The fat service slob won’t do his job, even if it takes just reading a simple warranty. What a jerk! More

Helpful 0

Report | Print

Avoid this dealership. I purchased a 2020 Tundra Pro from this dealership. I have had zero experience with this dealership and I went there because the Tundra Pro is a r I purchased a 2020 Tundra Pro from this dealership. I have had zero experience with this dealership and I went there because the Tundra Pro is a rare vehicle to find. Burnsville Toyota had one available with the necessary after-market accessories on the vehicle. Sales representative Joshua Fisher was respectful and understanding. I also had a positive experience with sales manager Kevin Xiong. I applied for a loan with Toyota financial and spoke with finance director Dominic Martinez. I never once imagined that a finance director would actively use aggressive sale tactics to encourage me in purchasing an extended warranty to include a "burnsville package". To keep this simple and short, I was a victim of signature by swindle. Several days later I noticed the charges from toyota financial. I called the dealership and spoke to a Mike who stated, '"You signed for it". Mike clearly had no customer satisfaction on his mind even though the dealership proudly announces it. The next day. I went in and had Dominic Martinez cancel both contracts. He initial and dated the cancellation on my purchase contract and informed me he will cancel the contracts when It registers into the database. Two weeks later I called Toyota Financial and they informed me that the contracts were never cancelled. On this date, my vehicle license plate permit expired. I called and left a voicemail with Dominic Martinez with no return calls. Frustrated and upset since my payment were due soon, I personally find customer relations manager Anna Schneider on the Burnsville Toyota website. After speaking with her, I finally located a respectful and compassionate employee to assist me in the matter. Anna was able to talk with Dominic Martinez who admitted that he had "lost" the contract forms. I was shocked and confused how a finance director had lost the forms!!!! Anna informed me that my license plates were at the dealership. I informed her that no employee of Burnsville Toyota notified me of the license plates and the discovery of my license plates were only addressed when I informed Anna. Anna apologized for all the mistakes that had been made. I informed Anna it was not her who had to apologize. Anna issued me a refund for one of the contracts and I had already personally called EG Assurance to cancel the other contract. Anna next day shipped the check and license plates to my home. After hanging up with Anna, Dominic Martinez called me because I informed Anna that I wanted a personal apology from Dominic Martinez. Dominic Martinez acknowledged his mistake and absorbed my vocal disappointment. A day later, my title arrived and I noticed that my birthdate was wrong on the title to include the purchase contract. A mistake I felt that a finance director shouldn't had made if he wasn't busy trying to swindle me into signing for additional contracts. Again, I called Burnsville Toyota and the line was picked up by customer service employee Kayla. I informed her of my situation and she told me that everyone that could had helped me was gone for the day. I called around 4pm central time. I asked Kayla if I can speak to administrative personnel to assist me and without any response from Kayla, I was transferred to sales manager Michelle Leick. I explained to Michelle about the handful of problems I had endured with her dealership. Michelle informed me that she will call me the next day to fix the birthdate problem. I will request the general manager to review and provide me with all audio and video recordings of my interactions. I will also request the general manager to investigate how contract documents can go missing in the hands of a finance director. There was a camera pointing down on the desk when the contracts were signed on both situations. I wont hold my breath on these requests. So far, I've dealt with multiple non-customer satisfactory employees and multiple mistakes made on the part of people who are professionals. Maybe the dealership should shift their focus of selling vehicles to finding compassionate and transparent employees. The dealership has all my information and knows how to contact me. I've tried contacting the correct persons but they had eluded my phone calls. I will file a report/review to all review databases to include the BBB, the office of the Minnesota attorney general and the U.S. department of commerce. I will inform everyone in my social network to include the Hmong community on avoiding Burnsville Toyota. They have the worst reviews of any dealership in the metro area. And that streak continues to grow. More

Helpful 0

Report | Print

Order brand new 2021 tundra and trade in my 2014 highlander. took it home found damage behind the driver side tail light. Deep paint scratch and tail light Crack from behind. Call them to ask if the highlander. took it home found damage behind the driver side tail light. Deep paint scratch and tail light Crack from behind. Call them to ask if they can help fix it and they said since I drove off the lots then they can't do anything about it and it's not cover by warranty. Spend $54,000 on a brand new truck and still can't even help fix a little scratch to prevent from using. Don't waste time going there More

Helpful 0

Report | Print

Economic conditions and high prices will come to bite these Dealers! There will be a difficult change soon. these Dealers! There will be a difficult change soon. More

Helpful 0

Report | Print